Manikandan N

Contact

Address:

***, **** ******, *********** ****,

Thondamuthur,

Coimbatore -641109

Phone:

+91-984*******

Email:

adhxt0@r.postjobfree.com

Personal Details

Date of Birth : 27-12-1984

Language : Tamil, English & Telugu

Married status : Married

Mother tong : Telugu

Hobbies : Playing games,

Social media, Reading books.

System Knowledge

• MS Office, Oracle, VB, MS Access

• Hardware and software installation

• Operating System Installation

• System Assembly

Objective

To work in a creative and challenging environment that encourages learning and creativity, provides exposure to new ideas and stimulates professional.

Skill Highlights

• Process Management

• Team Lead

• MIS

• Payroll Process

• Form Audit

• Warehouse Management

• Sales Coordinator

• Vendor Management

• Queries Handaling

• Reports/Process

Automation

Experience

Telecom - Feb 2006 to May 2018 (* Vodafone *Aircel *Airtel ) Business – June 2018 to March 2020 (Ice Cream Manufacture ) Telecom Awards

• Best performance of the year 2012 & 2013 in CALIBER POINT

• Vodafone ‘Smile Award’

• Noble Laureates For Innovation

Award given by Mr. SURESH KUMAR (Business Head - TN) & Mr. HarshaMurthy (GM- CS)

• Appreciated by THOMPSON GP (GM - CS ) Mr. ROYSTON ANTONY (Manage CS) for creation of Prepaid IDLE Numbers identification tool.

• For creating & launching Prepaid Dedupe Tool

Award given by Mr. THOMPSON GP (GM - CS) &

Mr. ROYSTON ANTONY (Manage CS)

• Initiating New Process & Simplifying MIS @ Branch level Award given by Mr. THOMPSON GP (GM - CS) &

Mr. ROYSTON ANTONY (Manage CS)

• For reducing Gross barring %.

Award given by Usha Dinesh (Head – Customer Service) )Mr. ALEX JOHN (Branch Manager) & Mr. SATHISH KUMAR

JOGHEE (Asst Manager CS)

Education Qualification

Course Name of Board/ University Year

10th

Govt. Hr. Sec. School,

Thondamuthur

2000

12th Govt. Hr. Sec. School,

Thondamuthur

2003

BCA University of Madras 2010

Aircel Experiences

ROLE & RESPONSIBILITIES

• Sales Insensitive Program

• KPI’S Target Set for Tertiary Manager, Zonal Sales Manager& Zonal Heads

• Daily wise Track Target wise Achievement

• Analyzes and give the inputs for target achievement

• Validate target Vs Achievement with finance Team

• Finally share to HR for incentive Process.

• Coordinate to Corporate Sales and HR’s

• SALES MIS

• Daily Track Sales KPI’S wise and sent MIS

• Hourly Report

• Reports automation

• Coordinate to Zones

Vodafone Experiences

ROLE & RESPONSIBILITIES

• Entire prepaid CAF process (from Retailer activation to Physical CAF storage

• Entire prepaid MIS

• SIM Replacement form Tracking

• Prepaid CAF Audit

• Handling dealer help desk regarding prepaid CAF

• EV Accept

• Reports Automation

• Handling issues regarding Prepaid OG / IC

• Number Management

• New prepaid card manufacture

• CPOS Management

• VTM base allocation

• Vendor management

• CAF storage operations

CIRITAL ACTIVITY& REPORTS

• VTM Base allocation

100% dedication given for base allotment to reduce penalty (50,000 for wrong CAF). EnsuredCAF submission@ >98% and we are the leading circle in paying less penalty amount.

• Distributor claim report

CAF collection amount to all distributors across ROTN & CHN based on TAT-wise CAF collection & submission

(only for new activation).

• END TO END prepaid activation process report

User friendly reports designed post New activation process as per TRAI guidelinestracking hierarchy-wise reports on Prepaid Activation from Retailer end till CAF storage. This report provides key highlights like area of delay and TAT performance @ each bucket. This also helps to identify areas of development on that TAT affected areas. Currently RTN & CHN circles @ No: 1 position across all VF circles in pan India.

• EV Acceptance

Post A2 officer CAF receipt and audit confirmation, EV Acceptance done. Responsible for EV TAT to be adhered in both ROTN & CHN. EV Acceptance post A2 Officer confirmation to circle end, via automated tool developed and implemented successfully across ROTN & CHN.

EV acceptance TAT increased 30% to 95% within 5min through initiated automated process.

• Hourly Once Report

Responsible for every one hour once report to all sales team& vendors on the below key KRA points :

Retailer confirmed but distributor not confirmed for activation

Distributor confirmed but CAF details not upload

CAF details upload but not yet audited

Post audit CAF not entered in CPOS (central application)

Post CPOS entry FA not done

Post FA done EV not done

Post EV done TV not done

Based on these reports all sales team can track bucket-wise activation pending. The above mentioned reports help us to reduce prepaid activation TAT. Key highlights being all these 7 reports are automatic which runs as per the designed hierarchy @ the regular set intervals.

ACHIEVEMENT

• TN Circle is consistently No 1 position for past 5 months across pan India on new prepaid activation process with in TAT.

• EV acceptance % has been increased from 30% to 95% within 5 Mins

• Team Express SMS on CAF collection % has been increased from24% to 58%

• Contributed in migrating SIM Replacement from Screen to SMS mode across ROTN & CHN.

• SIM Replacement physical CAF Collection % has been increased from 74% to 96 % from store end.

• DE dupe tool in MS access rolled out to the front liners, which leads to reduced same customer getting multiple connection.

• DE dupe Clean up on the entire Prepaid Base to avoid rejection in TIRM

• Follow up with activation team for Postpaid FOS code and achieved 100%, to avoid incentives mismatch.

• Prepaid CAF Self curing % has been reduced (distributor manual error) -due to multiple follow ups with distributors and manual correction made in circle.

• Prior Nov’12 old CAF process - Reduction of prepaid Gross barring from 22 % to 3% for TN

• Prior Nov’12 old CAF process - Reduction of prepaid Gross barring from 13 % to 4% for CHN MIS REPORTS

• End to End prepaid activation report (post 9th Nov ‘12 new process)

• Zone Wise Retailer Request Vs. DIST Not Confirm &CAF Not Upload

• Mail received Vs EV processed status

• Store TC pending report

• CAF upload vs audit pending report

• Audit vs CAF enter in CPOS report

• CAF enter and FA pending store report

• Branch,ADVMS, Distributor wise end to end report

• ASM,ADVMS, Distributor wise end to end report

• Team Express vendor CAF collection report

• A2 location wise end to end, ADVMS, Distributor activation report

• Store wise end to end, MNP, Normal activation report

• Retailer, distributor, ASM, RSM wise Prepaid Activation, Physical CAF Received and Gross Barring Report.

• SIM Replacement Vs. Physical form received Report.

• DEDUPE report (for reduce same customer getting multiple connection).

• Prepaid Tele Verification Report.

• Prepaid physical CAF received trend in waterfall statement.

• Prepaid SAC report (for physical CAF received wise retailer and distributor claim ).

• Corporate report’s.

• Postpaid FOS code updating report

PROJECT

• Numbers cleanup on weekly once to reduce call volume.

• Create IMSI generate tool in excel for post to pre migration purpose

• Automate prepaid Gross barring report

• Created DE dupe tool in MS Access for reduced DE dupe connection

• Prepaid bulk address upload tool in SIMPLEX URL tested and implemented to reduce address updating TAT.

• Implement CAF maker and checker in LCS to ISOLVE to reduce Physical CAF traveling issue

• Implement CAF handover acknowledgement from LCS to ISLOVE

• 100% Physical CAF Tracking from LCS to ISOLVE

• Hourly Reports automation for each activity(CAF to TV)

• Bulk EV Acceptance automation

DECLARATION

I hereby declare that all the information furnished above is true and correct to the best of my knowledge and belief.

(MANIKANDAN . N)

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