SANTHOSH KUMAR C

Dubai, UAE l Phone: 056******* l adhxqa@r.postjobfree.com

Assistant Food and Beverage Supervisor

** *****’ experience in the Hospitality Industry

Currently working in the Food and Beverage Service Department, Business class lounge, Emirates Flight Catering Dubai

PROFESSIONAL EXPERIENCE

19 years’ experience in abroad as Food and Beverage TEAM LEADER.

EMIRATES FLIGHT CATERING – Provider of catering and ancillary services to airlines operating at Dubai International Airport

My responsibilities start with checking the shift reports, and duties handed over to me by the previous shift.

Check the grooming standards of staff. Brief the staff, and allocate work areas and also ensure staff performs their assigned duties correctly. Ensure that customers are served in a professional efficient and courteous manner.

Update the memos and VVIP alerts.

Check and ensure that the assigned service area is kept clean and tidy at all times. Ensure crockery and cutlery items are clean and arranged in order. Check and ensure that the food counters are filled properly and neatly arranged.

Attend to the customer complaints patiently and provide regular feed back to the supervisors.

Follow up the stocks, ordering and confirming receipts as per ERP.Equipment breakages are monitored and kept at minimum levels.

Follow up safety standards to ensure safe working practices in accordance with company policies

RECENT ACHIEVEMENTS

1.Best customer service NAJAM AWARD from Emirates airline,

2.Best VIP SERVICE appreciation certificate from Oman LNG, Musct.

3.Fire warden certificate.

4.First aid certificate.

5.Food safety and hygiene certificate.

6.Quality awareness certificate.

SERVICE INDUSTRY EXPERIENCE

Food and Beverage service– (19 years, since 1994)

6 months industrial training in F&B service department from CASINO GROUP OF HOTELS KOTTAYAM (1994)

1 year as waiter in F&B service department from KT HILL RESORT,MUMBAI (1994 to 1995)

5 years as Captain in F&B service QUALITY INN PRESIDENCY HOTEL(AIRPORT RESTAURANT), KOCHI (1995-2000)

5 years as Banquets Supervisor in ALBERT ABELA,SHARJAH INTERNATIONAL AIRPORT, UAE

2 years as Captain in UNIVERSAL SODAXCO INTERNATIONAL CATERING COMPANY, SULTANATE OF OMAN (LNG CATERING,HOSPITAL CATERING,SULTAN QUBOOS CATERING)

At present working as shift-in-charge in EMIRATES BUSINESS CLASS LOUNGE,EMIRATES

FLIGHT CATERING DUBAI (since-2008)

SKILLS

Documentation

Works under pressure

Team player

Enthusiastic

Quick learner

TECHNOLOGY

Software:

MS Office (Word, Access, Excel, PowerPoint)

Education

DIPLOMA IN HOTEL MANAGEMENT (1year)

BA COMPLETED

PERSONAL INFORMATION

Date of Birth - 48 yrs., 21-05-1972

Nationality - Indian

Gender - Male

Marital Status - Married

Languages Known - English, Malayalam, Hindi, Tamil

Passport No - S2091408

DECLARATION

I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.

Place: Dubai SANTHOSH KUMAR C

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