MAHIR ALI

adhxpm@r.postjobfree.com +971-**-***-****

Dubai, Dubai, UAE https://www.linkedin.com/in/mahir-ali-69b9a560 PROFILE

Works well independently, or in a group setting providing all facets of IT support such as troubleshooting, installations, and maintenance, Skilled in providing customer and end- user technical Support.

WORK HISTORY

Technical Desktop Support Premera Trading Group - Dubai, UAE 02/2019 - Current

Carried out effective, timely repairs and maintenance of desktop PCs, laptops, tablets and printers to maintain company productivity.

Assisted with maintenance and development of Company systems.

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.

Identify, log and resolve technical problems with software applications or network systems.

Create, maintain, and distribute reports of progress to senior leadership.

Made sure Company systems were installed and operated safely, updating any unsafe technologies accordingly.

Follow up with clients to ensure their systems are functional.

Report customer feedback and potential product requests.

Conduct remote troubleshooting.

Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Document Controller Etisalat - Sharjah, UAE 05/2017 - 12/2018

Updating details of customers as available in database and Providing account numbers which have no proper documents to business team, so that the existing account holders can re-submit their latest valid ID’s, which will prevent any misuse of customer numbers by any anonymous users.

Achieving daily target of 100 customers in most accurate possible ways, which will be audited by a separate team to enhance the quality and standard of the data extraction process.

Using Etisalat main software CBCM (Corporate Billing and Customer management).

Using documents main software of Etisalat EDMS (Electronic Documents Management System).

Desk Service Officer National Bank Of Sudan - Khartoum, Sudan 03/2014 - 08/2016

Managing IT help desk and providing 1st line support to company Users.

Handling workload of day to day IT calls.

Provided day-to-day technical support, assisting staff with resolving their problems and handle issues.

Made sure Bank systems were installed and operated safely, updating any unsafe technologies accordingly.

Carried out effective, timely repairs and maintenance of desktop PCs, laptops, tablets and printers to maintain company Systems.

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Backup mails, Anti-virus.

Data Verification Clerk Migration, IOM - Khartoum, Sudan 04/2012 - 12/2013

• Provide training and ensure successful completion from staff directly involved with data entry to ensure quality of data entered to IOM database system.

• Monitored multiple databases to keep track of all Organization inventory.

• Analyzed departmental documents for appropriate distribution and filing.

• Supported Chief Operating Officer with daily operational functions. SKILLS

Microsoft Outlook.

Repair.

Customer Service.

Microsoft Windows.

Microsoft Office.

Able to operate in different work

conditions such as on-site, off site.

Troubleshooting.

Phone Systems.

Technical Assistance.

Research.

Customer support needs assessment.

Oral and verbal communication skills.

Learning and excelling at new

technologies.

EDUCATION

KIWI Training Center - Khartoum June 2016

MCSA Network,

KIWI Training Center – Khartoum Jun 2015

CCNA

Aptech Training Center - Khartoum May 2013

DBA Oracle Database,

Sudatel Academy - Khartoum Apr 2012

Diploma Networks Design,

Omdurman Ahlia University - Khartoum Nov 2011

Bachelor of Computer Science

ABOUT ME

Nationality: Sudanese.

Year of Birth: 1987.

Marital Status: Married.

Religion: Muslim.

Valid UAE Driving License: Yes.

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