SOUHAIR ADDAJ, MBA, MHA

720-***-**** • adhxn9@r.postjobfree.com

Experienced Service Manager with excellent personal skills and a strong drive for success Highly proficient HR and Recruiting and Account Manager with diverse administrative experience in fast-paced environments. Organized proactive and detail-oriented with commitment to facilitating smooth admission processes and ensuring. Also a customer oriented manager with a strong background in administration work. Possess a history of developing and implementing process improvement resulting in greater customer experience and successful financial gains. Excellent relationship builder; always being an involved and important member of the team.

AREAS OF EXCELLENCE

Account Management Employee Relations Software Skills Process Improvement Team Management Business Processes Employee Training Motivational Interviewing Sales Process Office Administration Program Management Budget and Cost Control Compliance Healthcare Administration Payroll Management Human Resources PROFESSIONAL EXPERIENCE

November 2018- NurseCore Denver, CO

Present Account and Staffing Manager

• Manages the team of staffing coordinators to perform the following and to lead the work team to maximum productivity to do the following:

o Take orders from customers

o Fill open orders

o Obtain staff availability; find work for staff that are available to work o Make service calls to existing and potential customers o Recruit new staff

• Sales calls to grow the business unit.

• Over-exceeded Sales Performa goals monthly since April 2019. o $2.3 Million goal for 2019 has been met.

• Participation in financial planning and management activities.

• Full desk recruiting for office staff as well as clinicians.

• Supports and exemplifies company’s activities.

• Maintain and exceed Performa for the branch in sales and profits. May 2017- 24/7 Home Health Care Denver, CO

October 2018 Executive Assistant/HR Manager

• Plan, budget and oversee documents for specific projects.

• Building comprehensive work plans and managing budgets.

• Understand and adhere to established Agency policies and procedures.

• Manage the calendar for the Managing Director (Administrator).

• Schedule and coordinate meetings, appointments for managers.

• Assist in revolving any administrative problems.

• Human Resource training and operation.

• Oversea other employees.

SOUHAIR ADDAJ • 720-***-**** • adhxn9@r.postjobfree.com

• Maintain and file applicant information.

• Ability to manage multiple staff and work on multiple projects simultaneously. November 2015- MasTec Advanced Technologies Centennial, CO May 2017 HR- Recruiter

• Provides recruiting support for team of recruiters to assist candidates throughout the recruitment process.

• Open and post jobs requisitions and manage flow of resumes, which includes sourcing on job boards and pre-screening candidates.

• Coordinate internal and Internet job postings on website using applicant tracking system

• Assist in the maintenance and distribution of HR reports

• Assist in the development and implementation of new processes related to employment

• Send candidates logistical information and application materials prior to interview

• Assemble New Hire packets and gather required paperwork from candidates after job offer has been accepted

• Process between 10-15 interviews a day (Skype and Facetime)

• Serve as a resource and point of contact for potential new hires prior to orientation

• Learn and coordinate systems flow to ensure real time open/post and close of job requisitions and raise-up any issues/problems related to the online application system in a timely manner.

• Coordinates flow of resumes and candidate on website using applicant tracking system.

• Ordering and tracking the results of background and drug screens.

• Establish and maintain relationships with new hires by communicating and working closely with them while maintaining a professional image and personable manner.

• Creation and distribution of written, electronic and verbal communications needed throughout the recruiting process, which may include offer and rejection letters to applicants. May 2014 - Hertz Rental Car Denver Area, CO

November 2015 Assistant Branch Manager December – November 2016 (Parker and Castle Rock, CO)

• Managed process of relocation and set up of store in Castle Rock transitioning from a satellite location to a stand-alone branch

• Improved profit margin over 60% year on year and customer satisfaction surveys by 20%

• Rebuilt customer and business relations that had been damaged by previously manager

• Provided superior customer service with personalized attention

• Managed multiple accounts, locations, and monthly business plans

• Trained and coached employees on all aspects of the business including sales, marketing and business to business transactions

Manager Associate October - December (Aurora, CO)

• Assisted with monthly budgets, customer relations, and employee retention

• Trained new employees on sales practices and goals

• Built relationships with three new accounts

Manager in Training June – October (Aurora, CO)

• Met and exceeded performance based promotions

• Completed sales training classes

• Assisted at numerous locations across the metro area SOUHAIR ADDAJ • 720-***-**** • adhxn9@r.postjobfree.com EDUCATION & PROFESSIONAL DEVELOPMENT

May 2019 Colorado State University Ft. Collins, CO Master of Business Management

Master of Healthcare Adminstration

May 2014 University of Northern Colorado Greeley, CO Bachelor of Arts in Communication Studies

Bachelor of Science in Business Management

Minor in Socioloy

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