Wafa Tayyab

Mohammad Bin Zayed City Zone-**

Villa No. 75, Abu Dhabi

Cell# 054-*******,

E-Mail: adhxn0@r.postjobfree.com

OBJECTIVE

To be an effective constituent of such a dynamic organization where a comprehensive opportunity is available for learning, grooming and utilization of my professional skills & experience.

ASPIRATIONS

Team building and management skills

Confident, ability to learn and adapt to a new environment

Efficient, result oriented, committed

AREAS OF INTEREST

Business Development

Customer Support

Customers’ Relationship Management

Team Building & Management

Supply Chain Management

Office Management & Administration

Finance / Accounts

Innovations

PROFESSIONAL EXPERIENCE

Jun-2017 – August 2020

Job Position: Business Development Officer-Customer Services Officer_ Coordinator Officer

Company: M/s. Allied Bank Ltd.

Sales Summaries

Developing new relation with customers to open their Accounts

Develop and sustain solid relationship with customers

Analyzing customer feedback date to determine whenever customer are satisfied

Training and guide the Business Development Staff

Conduct market research to identify new Business

Ensure to resolve the customer query and get satisfaction

Meet with potential investors

Provide insight into product Development positioning

Cost effective approach to pursue new Business opportunity

Collaborate with company executive to determine most viable

Reinforce financial data and conduct data base backups when necessary

Comply with financial policies and regulation

Developing New Business

Opening Customer Accounts

Customer Dealings & Customer Satisfaction

Looking After Customer Queries and responding accordingly

Sale Summaries

Daily, Weekly and Monthly Reporting to Head Office

Mange New Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.

Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.

Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.

Analyze and monitor all banking activities of competitors

Manage all Accounting transactions

Prepare budget forecasts

Publish financial statements in time

Handle Money,Quartely and annual closings

Reconcile account payable and Receivable

Ensure timely Bank statement

Jan-2016 – May-2017

Job Position: Customer Services Officer

Company: M/s. Dawlance Pvt

Scope of Work:

Answer customer inquiries via phone, email, and in-person

Direct customers to online resources

Update customer records in the system, including notes about interactions

Pitch ideas for improving customer care

Create and maintain reports about customer interactions

Attend weekly staff meetings

Participate in team-building activities

Develop a rapport with customers

Encourage customers to complete surveys

Make recommendations to management to improve customer experience

Customer Dealings & Customer Satisfaction

Looking After Customer Queries and responding accordingly

Deliveries to Customers

De-Briefing of CWS and Franchises

Looking after and Dealing Walking Customers

Sale Summaries

Daily, Weekly and Monthly Reporting to Head Office

Sep-2011 – Dec-2015

Job Position: Business Development Manager

Company: M/s. Amir International Trading & Engineering Services

Scope of Work:

Searching & Contacting Existing as well as Prospective Clients & Customers to retain and enhance customer base

Coordination with Technical Staff to Resolve Customers issues and queries without any delay

Providing Customer Support 24/7.

Market Research to find and contact new customers and Business Development

Managing and Supervising Administration, Accounts and Stores Department

Project Monitoring and Analysis

MIS Reporting on weekly and monthly basis

Bank Dealings & Reconciliations

Cash & petty cash handling

Preparation of Payroll of all the labour & staff

Subcontractors dealing, receivables & payables handling,

Customers & Vendors monitoring & handling

Negotiating with vendors and suppliers for items and services

Conducting market surveys for procurement of items and services

Scrutinizing the departmental documentation

Clients, Customers and vendors correspondence

Supervising office & field staff & guiding them about departmental and field activities

Preparing comparative statements

Preparing vendors evaluation reports

Budgeting & Costing

6 Months Internship

Job Position: Internee

Company: Soneri Bank Ltd. Ghari Shahu Branch, Lahore

Scope of Work:

A comprehensive working at all departments

ACADEMIA

MBA:

Marketing

Allama Iqbal Open University

A-Grade

2016

Graduation:

B.Com (Commerce)

University of Punjab-2013

B-Grade

2011

Inter:

Commerce

Lahore Board

B-Grade

2009

Matriculation:

Science Group

Lahore Board

B Grade

2007

COMPUTER KNOWLEDGE AND SKILLS

Well Versed With Operating Systems

A Good Working Experience And Command On Microsoft Office (Excel, Word, Power Point)

Have A Good Knowledge Of Internet, E-Mail & Surfing Of Web For fetching out of the Information

PERSONAL INFORMATION

Father’s Name: Rana Muhammad Tayyab

Religion: Islam

Material Status: Single

Nationality: Pakistani

Date of Birth 01-Mar-1991

NIC # 35202-3455153-6

Passport No: AM7131532

Issue Date: 27-01-2020

Expiry Date: 25-01-2025

Visa Status: Visit Visa

ACTIVITIES & OTHER INTERESTS

Market Research, Current Affairs, Book Reading, Watching T.V, Internet Browsing and Searching,

LANGUAGE SKILLS

Fluent in written and spoken English & Urdu language

REFERENCES

To Notch reference on request

Contact this candidate