Satchel Garrison C: 248-***-****

***** ***** **** **** adhxix@r.postjobfree.com

Cordova, TN 38016

CAREER SUMMARY

Kaizen & Lean Implementation Quality Systems Development Zero Defect Mentality

Highly motivated and results-oriented leader with hands-on experience and keen global perspective. Certified Black Belt with working knowledge of Quality Management Systems. A visionary who leverages strong interpersonal skills, strategic thinking and technical expertise to serve as a catalyst for profitability and continuous improvement.

Core Competencies

Value Stream Mapping

Flow Manufacturing

Material Movement

SPC

Standard Work

Error Proofing

PROFESSIONAL EXPERIENCE

Entegee-Jacksonville, FL Jan 2020 - Aug 2020

Contract Supplier Quality Engineer

Assigned to support Bolzoni Auramo Plant

Participated in supplier development of gear technology that was outsourced by Bolzoni Auramo who is

a leader in the forklift attachments and forks business.

Ensured material and data are compliance for new suppliers in China, India and locally through numerous conference calls and emails calling out specifications.

Randstad Engineering– Bartlett, TN Jun 2019 – Oct 2019

Contract Quality Engineer

Assigned to support Olympus Surgical Technologies America

Serve as Quality Subject Matter Expert (SME) for assigned medical devices associated with Otology including: Instruments, Implants, Molding and Hydroxyapatite (HA).

Review and approve first articles inspections.

Scrutinize Supplier’s Corrective Actions Preventive Actions (CAPAs) and Supplier Corrective Action Request (SCAR).

Participate in internal/external audits.

Support design and development projects.

Perform and coordinate investigations of product returns in a timely manner, and document findings.

Provide input and coordinate activities related to: Risk Analysis activities (Design and Process FMEAs).

Quality Service Group – Duma, AR Oct 2018 – Jun 2019

Contract Quality Engineer

Assigned to support SAF Holland Suspension Group

Led many problem-solving exercises using 8D, A3 documentations with hands on investigations to derive at potential root cause(s) and implemented the most effective countermeasures to prevent recurrence.

Reviewed 8Ds and A3s with customers and SCARs submitted by suppliers.

Communicated issues and resolutions directly with Class 8 Truck customers such as PACCAR, Oshkosh Truck, Meritor and Gillig Bus daily, via phone calls and emails.

Mimeo.com – Memphis, TN 2014 – 2018

Quality Manager

Developed and published charts stratifying quality data to identify probable root cause(s).

Promoted the use of problem-solving tools (Ishikawa Diagram and 5 Why Analysis) to challenge Quality Analysts to define root cause(s) and recommend appropriate countermeasures.

Developed and implement templates/gauges for various size documents.

Conducted process audits on all shifts.

Instituted One Point Lesson (OPL) plans for different production processes, thus far, reducing incorrect build errors by 15%.

Acument Global Technologies – Spencer, TN 2013 – 2014

Quality Manager

Formulated and maintain quality objectives coordinated with production and customer expectation in mind for fastener applications.

Spearheaded the collection and analysis of data, quantitatively and statistically, which provided direction for quality activities in a production environment.

Led scrap initiatives to meet and exceed annual target predicated on past performances.

AGCO Corporation – Hesston, KS 2011-2013

Quality Engineer and Lean Six Sigma Black Belt

Directed quality efforts to reduce defects per unit on agricultural equipment, specifically, hay tools (large, small and round balers) and planters by 20%. Efforts supported by process audits, practical problem-solving methods including 5 Why and Cause and Effect diagrams.

Identified quality improvement projects and leverage Six Sigma SPC tools for resolution.

Insulated customers by leading production and quality teams to implement Quality Gates in manufacturing processes.

Federal Mogul – Athens, AL 2010-2011

Quality Engineer and Lean Six Sigma Black Belt

Resolved production quality issues associated with engine and exhaust gaskets prior to shipping to major OEMs, including Ford and Chrysler.

Key Achievements:

Followed Process Flow diagrams to identify critical and problem areas

Constructed 5 Why diagram from Cause and Effect data to pinpoint root cause, generate action plan and ultimately, reduce scrap by 10%.

DELPHI CORPORATION – Auburn Hills, MI 2005-2008

Global Customer Satisfaction Manager, Powertrain Division

Actively supported Powertrain business unit by delivering on commitments to meet Quality, Cost, and People goals as outlined in Powertrain Gas Energy Management System business plan by:

-Driving Customer Satisfaction through ISO/TS16949 standards.

-Supporting Flawless Launch for all Powertrain products.

-Building customer relationships internally and externally.

Key Achievements:

Facilitated design reviews for new products in Luxembourg and Germany.

Led Line Side Reviews (LSR) and Internal Quality Audits at Delphi manufacturing facilities in Mexico, India and China, thereby improving overall First Time Quality (FTQ) and Parts Per Million (PPM) by 40%.

Drove completion of Control Plans and Process Failure Mode Effects Analysis (PFMEA) to ensure flawless launch of the Smart Remote Actuator (SRA) for turbocharger manufacturers (Borg Warner and Cummins Turbo Technologies), reducing PPM by 20%.

DELPHI CORPORATION – Troy, MI 2004-2005

Quality Metrics Manager, Powertrain Division

Monitored and maintained customer quality performance metrics including WFCCs (Worldwide Formal Customer Complaints), PPM (Parts/Million), Major Disruptions, Controlled Shipping and Stockout. Developed and implemented Look Across Process across Delphi enterprise to ensure root causes of customer complaints are not repeated at other plants. Managed and maintained $8,000,000 annual departmental budget.

Key Achievements:

Reduced Worldwide Formal Customer Complaints from 570 to 490 complaints. A 15% improvement.

Stabilized overall customer returns (PPM) to 3.9 PPM. A 10% improvement.

Directed strong global team that effectively improved the metrics and quality system at Delphi Noida Chassis Plant in India. Received award for outstanding effort.

Met and exceeded all initial quality targets consistently.

DELPHI CORPORATION- Janesville, WI 2001-2004

Team Leader & Customer Support Engineer, Delphi Energy & Chassis

Assigned to General Motors Vehicle Assembly plant to represent all Delphi Divisions by providing outstanding technical support and system guidance in product handling and installation, testing, repair, and training of operators.

Key Achievements:

Regained customer confidence in Delphi through accurate resolution of technical issues in a timely manner.

Reduced Worldwide Formal Customer Complaints (WFCC) by 60% in the first year.

DELPHI ENERGY & CHASSIS – Saginaw, MI 1998-2001

Industrial Engineer

Developed time delay studies and improved efficiency and reduced downtime for machined knuckles, rotors and complete brake assembly lines.

Spearheaded integration of Lean Principles for waste reduction and cost savings within the value chain.

Key Achievements:

Rearranged rotor machining conveyors creating flow resulting in redeployment of 50% of manpower over 3 shifts.

Developed and implemented manufacturing plant tugger routes eliminating forklift truck traffic.

Eliminated excessive assembly conveyors and created a lean one-piece flow production culture.

Established Andon System to signal warehouse when parts are needed at assembly.

Education Professional Certifications

Master of Engineering Management Six Sigma Black Belt

University of Detroit – Detroit, MI Lawrence Technological University 2010 – Southfield, MI

B.S. Applied Engineering Sciences Lean and Continuous Improvement

Michigan St. University – E. Lansing, MI Lawrence Technological University 2010 – Southfield, MI

Six Sigma Green Belt

Affiliations

Society of Automotive Engineering

TECHNICAL ADDENDUM

MANUFACTURING:

Lean Manufacturing

5 WHY

Six Sigma

Supply Chain

Operations

PC/Logistics

New Product Develop

ENGINEERING:

Quality

Manufacturing

Applications

Mechanical

Product/Design

Project

Development

GLOBAL CLIENTS:

General Motors

Ford

Chrysler

Toyota

Mercury Marine

Detroit Diesel

Borg Warner

Cummins Turbo Technologies

Volvo

Kenworth

Freightliner

Tata

Harley Davidson

John Deere

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