Management, Office Administration, Customer Service

Camille D. Averso

Administration Professional

609-***-**** – adhxi8@r.postjobfree.com

EXPERIENCE

Milton & Betty Katz JCC Director of Membership(Nov. 2018- April 2020) Membership Assoc. (Oct. 2017-Nov. 2018)

Margate, NJ 2017-2020 Oversee the Membership Department of a community fitness and recreation center with over 3,000 members. Manage membership retention, recruitment and daily business operations of the department. Hired, trained, supervised and motivated a team of Welcome Center and Customer Service Representatives. Work closely with Finance Department to ensure financial tracking and budgetary goals are met. Oversee facility calendar and rentals, prepare and execute contracts and liaison to renters, hospitality representative Summer Concert Series sales, including several headlining performances.

Broadway Inbound / Shubert Organization

NYC 2015 – 2016

Accounts and Customer Care Specialist

Provide Customer Service of Telecharge Group Sales, Broadway Inbound and Audience Rewards. Daily Processing in Telecharge, TicketMaster and STAR ticketing systems. Extension office of every Broadway and Off Bway box office.

Theatre Communications Group

NYC 2007 – 2015

Senior Associate, Marketing and Membership Department

Expertise in customer service principles, practices, and procedures. Customer Service Representative for over eighteen thousand individual members, member theaters and university affiliates. Served as a processing liaison for advertising and development departments. American Theatre Magazine Archivist. Processed all individual donations and streamlined their tracking system. Training of new hires and overall problem management.

Two River Theater

Red Bank, NJ

2004 – 2007

Company Manager, Artistic Associate, Asst Stage Manager

Responsible for overall management of personnel and operations. Coordinated all correspondence between Administrative staff, and Production staff. Production crew and cast contracts, housing, travel and hospitality. Liaison between in house production staff and incoming production companies, renters, and special events. Assisted with casting, general auditions, script distribution.

The Joyce Theater

New York, NY

2003 - 2004

Box Office Assistant

Ticket Sales, distribution and Customer Service. Box Office reports, software knowledge, key holder.

EDUCATION

Marymount Manhattan

New York, NY

1999 – 2004

BACHELOR OF THEATRE ARTS

Concentration in Directing and Arts Education.

School of Visual Arts

New York, NY

2010 – 2013

CONTINUING EDUCATION

Post Film Production. Classes in Final Cut Pro and Avid Media Composer

ADDITIONAL SKILLS

CPR Certified, Performing Arts, Filmmaking, Video Editing, Windows, Mac, Photography, Choreography.

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