Objective

To use my customer service, problem solving, team building, and communications skills in a position that

offers exposure to diverse situations.

Education:

Granite City High School North

1982

High School- General

Granite City, Il

Granite City Senior High School

1983-1986

High School-Developmental Child Care

Granite City, Il

Belleville Area College

1986-1988

College-Psychology & Biology

Granite City, Il

Venice Lincoln Technical College

1989-1990

College-CAN & Phlebotomy

Venice Il,

Work Experience:

Boeing Leadership Center/Aramark 314-***-****

2008-Present

Guest Service Agent/Concierge/Lead Registration Agent

16805 New Halls Ferry Rd, Florissant, Mo, 63034

Greet participant in a warm, friendly manner. Check participants in and out using established systems. Create welcome letters and name tents for upcoming sessions. Arrange class agendas via power point and Post on plasma screens. Assisting executives with class information, printing boarding passes, arranging flights, faxing, arranging rental vehicles. Consistent communication with participants and their direct staff. Completed night audit tasks for 4 years. Ran audit nightly, worked in the gift shop steaming clothes and making sure the gift shop remained fully stocked at all times

Holiday Inn Riverport 314-***-****

2006-2008

Customer Service Representative

13735 Riverport Dr.

Maryland Heights, Mo. 63043

Checking guests in and out, inputting reservations, blocking groups, cash handling, inventory control, cleaning rooms, cover lunches for other employees, setting up transportation for guest, prepare for breakfast and set up meeting rooms.

Country Inns and Suites

2003-2006

Front Office Manager

1175 Technology Dr.

O’Fallon, Mo. 63368

Checking in and out of guests, inputting reservations, blocking groups, cleaning rooms, pay bills, cash handling, inventory control, opening and closing hotel, excellent customer services, employee scheduling, computer training, additional staff training, prepare for breakfast and set up meeting rooms.

Sheraton Plaza/Chateau 844-***-****

2003-2003

Front Desk Agent

900 Westport Plaza,

Maryland Heights, Mo. 63146

Checking in and out of guests, inputting reservations, blocking groups, cash handling, inventory control, switchboard operator. Worked 2 properties in the same area and covered lunches for other employees.

Homestead Studio Suites 314-***-****

2001-2003

Front Desk Agent

11252 Lone Eagle Dr

Bridgeton, Mo. 63044

Checking in and out of extended stay guests, inputting reservations, blocking groups, cleaning rooms, pay bills, cash handling, inventory control, opening and closing hotel, planning monthly guest activities and excellent customer service.

Skills:

Excellent interpersonal communication skills.

Motivated, willing to learn and take on new challenges.

Data Entry, Excel, Power-Point, Microsoft Word, Outlook, Office 2010, Opera.

Ability to conform to rules and structure.

Ability to work as a team and team leader.

Additional Training:

Activity Director Course

Cross trained in the Conference Planning Office

Special Tasks:

Posted daily Birthday and Anniversaries for all employees.

Handled Aramark recognition program (encore-encore) and posted on bulletin board monthly.

Was a member of the EIT team (Employee Involvement Team); Planning monthly employee activities.

Honors and Awards:

Awarded Pride at Boeing Award for Exceptional Performance.

Awarded Pride at Boeing Award for Outstanding Performance according to guest survey and comment cards.

Awarded Pride at Boeing Award for Guest Service Team’s Most Improved survey score.

Awarded the Aramark Unsung Hero award.

Awarded Aramark Employee of the Month award multiple times.

Awarded Aramark Employee of the Month honorable mention award multiple times.

Awarded Aramark Employee of the Year award.

References Upon Request

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