Accounting Customer Service

Doina Cazacu

Seattle, WA ***** 970-***-**** adhxgn@r.postjobfree.com

Accounting Professional

AR/AP Processes Financial Statement Analysis Reconciliations

Finance and Accounting professional currently working towards a Bachelor’s degree in Accounting and in possession of four years of experience as an Accounting Supervisor. Demonstrated ability to read and interpret financial statements and proven capacity to analyze financial and accounting data to ensure accuracy in reconciliation processes and resolution of discrepancies. Experience encompasses managing accounts receivable and accounts payable, including generating and processing invoices, along with performing general bookkeeping activities. Honed skills in tax preparation and filing, working with clients, individual and small businesses in completing tax forms and documentation. Excel at delivering effective support to customers and employees through responding efficiently to enquiries. Demonstrated skills in preparing reports and performing analysis and evaluation of data. Recognized for consistently monitoring processes and procedures to identify opportunities for improvement.

Core Competencies

Accounts Receivable/Accounts Payable Financial Recording/Reporting Financial Statement Analysis Reconciliations

Data Analysis Bookkeeping Invoice/Payment Processing Teamwork & Leadership Training & Development

Audit Support Training & Development Advanced Excel, SQL, Tableau & Dashboards

Professional Experience

QA Group, Seattle, WA Mar 2020– Present

Accountant

Maintain accounting controls by preparing and recommending policies.

Reconcile financial discrepancies by collecting and analyzing accounts receivable and accounts payable data.

Manage and maintain financial records and aid with financial reporting process, end of month close and audits.

Conduct detailed research and analysis of data to address accounting and financial questions.

Vera Whole Health, Seattle, WA Jul 2019 – Mar 2020

Accounts Payable Supervisor

Analyzed invoices and expense reports for accuracy and eligibility for payment.

Ensured timely payments of vendor invoices and expense vouchers and maintains accurate financial records and control reports (acted as the Company Concur Administrator).

Identified and drove process improvements to increase efficiencies that reduce the turnaround time, increase accuracy, and overall customer satisfaction.

Multi-tasked and learned quickly in a fast-paced, rapidly evolving, and data driven organization.

CHOICE ORGANIC TEAS, Seattle, WA Dec 2013 – June 2019

Accounting Supervisor

Played an integral overseeing accounting department functions, ensuring efficiency and compliance, along with supervising employees.

Monitored adherence to all internal controls and policies to ensure, accounting reporting and data management comply with regulatory requirements.

Delivered exemplary levels of efficiency and accuracy in the preparation of internal financial statements.

Provided high levels of proficiency managing account receivable and accounts payable.

Supported staff development through delivery of cross-training to employee on AR/AP functions.

Provided support to continuous improvement, identifying new opportunities to increase efficiency.

Doina Cazacu

Page Two 970-***-**** adhxgn@r.postjobfree.com

JACKSON HEWITT, Seattle, WA Jan 2014 – April 2014

Seasonal Tax-Return Preparer

Applied knowledge and understanding of Tax accounting to prepare complex individual and small business tax returns, accurately evaluating, and verifying financial statements and documents, and completing forms to ensure timely submission.

Leveraged customer service and communication skills interview clients and gather relevant information.

Researched and interpreted tax regulations and information ensure accuracy in tax preparation.

W HOTEL (STARWOOD HOTELS), Seattle, WA Dec 2012 – Dec 2013

Customer Service & Billing Agent

Established positive rapport with customers to enable effective communication, addressing enquiries and concerns.

Conducted analysis to accurately and proactively identify, articulate and resolve billing issues and discrepancies.

Applied astute analytical skills to accurately post room service charges, settled tickets and complete employee financial and closing procedures.

ADDITIONAL CUSTOMER SERVICE EXPERIENCE

Customer Service / Host, Fairmont Olympic Hotel, Seattle, WA

Club Lounge Concierge, Sheraton Downton Phoenix Hotel (Starwood Hotels), Phoenix, AZ

Lead Front Desk, Peaks Resort & Spa, Telluride, CO

Front Desk / Retail Sales, Aroma Salon & Spa, Telluride, CO

Volunteer Experience

JACKSON HEWITT

Volunteered time to help people with low-income prepare and file taxes.

Education & Professional Training

Bachelor’s Degree in Accounting, Central Washington University, Des Moines, WA, In Progress

Minor: Project Management

Data Analytics Certificate, General Assembly Seattle

Quality Management, Kaizen, Six Sigma Events

Customer Service, Leadership, Safety

Technical Skills

Advanced Microsoft Excel, Word, PowerPoint, Outlook, SAP, Concur, Sage Intacct, Boomi.

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