T H O M A S J . C A U D L E

*** ***** ****** • SAN RAFAEL, CA 94901

415-***-**** • adhxfo@r.postjobfree.com

Highly skilled IT professional with proven analytical and leadership qualities. Expert and highly familiar with a wide variety of technology challenges and solutions including but not limited to infrastructure design, project management, team building, and exceptional user support. EMPLOYMENT

GMP Cars, LLC – Novato, CA • Senior Manager, Director of IT January, 2020 – Present

Provide all levels of Windows and Macintosh desktop support for 70 local and remote users.

Lead all IT operations, including staff, contractors, partners, and infrastructure.

Manage Active Directory Users and Computers within GMP’s enterprise.

Manage Linux and Windows servers in a VMware environment.

Ensure the security, maintenance, and operations of current projects and technology systems.

Develop, implement, and evaluate IT projects in line with organizational objectives.

Identify vulnerabilities, the need for upgrades, and opportunities for improvement.

Propose strategic solutions and recommend new systems and software.

Prepare financial budgets and performance reports.

Build and maintain relationships with external advisors and vendors.

Create processes and standards for IT and IT operations. Meyer Sound Laboratories Inc. – Berkeley, CA • Systems Administrator April, 2016 – January, 2020

Provided all levels of Windows and Macintosh desktop support for 400 local and remote users.

Managed Active Directory Users and Computers within Meyer Sound’s global enterprise.

Managed Linux and Windows servers in a VMware environment.

Performed network and server implementations and troubleshooting.

Specified and purchased computer hardware, software and services, deploy and track assets.

Diagnosed, repaired, and upgraded network infrastructure throughout a multi-building campus.

Wrote and maintained user guides and IT support documentation, trained users on computer hardware and software.

Assisted users with software and hardware installation in a fast-paced manufacturing environment.

Supported local and remote offices and offsite VPN connectivity. KTVU/Fox2 – Oakland, CA • IT Manager / Systems Administrator August, 2013 – April, 2016

Provided all levels of IT support for 200+ users at the top-rated television duopoly in the San Francisco Bay Area – KTVU/Fox2 in Oakland and KICU/TV36 in San Jose.

Provided a critical role in the migration of all network devices, servers, workstations, and user accounts to a new Active Directory domain due to the change in ownership of KTVU/KICU from Cox Media Group to Fox Television Stations.

Responsible for IT capital and operations budgets – recommended and purchased new hardware, software, and services.

Managed IT staff and outside contractors, evaluated performance and recommended candidates for hire.

Specified, purchased and configured a new VMware cluster with shared storage for file and application servers, migrated Hyper-V virtual machines and stand-alone servers into the new system, thus optimizing the IT infrastructure to consistently achieve high availability and performance as well as ease of management.

Specified, purchased, installed and maintained Windows, Macintosh, and Linux hardware and software for all departments, supported and trained users on system and application use.

Worked closely with Engineering & Technical Services Department to install, upgrade and maintain mission- critical on-air and broadcast systems and EMC data storage.

Set up and maintained enterprise antivirus and off-site tape backups for all file and production servers and workstations.

Automated processes and generated reports using Windows PowerShell and Visual Basic scripts.

Configured and maintained Cisco VOIP phone system.

Managed accounts for all employee cell phones and MiFi hotspots.

Compiled information and created monthly SOX reports. Permagrin, LLC – San Rafael, CA • President/CEO

September, 2009 – August, 2013

Produced and directed audio/video/multimedia projects.

Designed, installed, managed, and operated network installations and Internet streaming services for trade shows and other events throughout the San Francisco Bay Area.

Managed the design and implementation of technology projects such as online databases, websites, and multimedia applications.

Provided expert advice, troubleshooting, repair, and hardware/software solutions for Windows, Macintosh, and Linux platforms.

Installed and set up local area networks, WiFi, file servers, email servers, Internet connectivity, firewalls/routers, backup systems, phone systems, etc.

Managed a team of database/tools programmers, graphic designers, A/V editors, and technical support specialists who worked on a contract basis.

Ursa Minor Arts + Media – San Rafael, CA • Director of Technology January, 2005 – September, 2009

Designed and built the technology infrastructure for an 8000 sq. ft. multimedia production facility.

Specified, purchased, and installed all Ethernet, fiber-optic, and analog A/V cable, Windows/OSX/Linux servers, Windows and Macintosh workstations, and networking equipment as well as video and audio distribution systems.

Provided IT support and network installation services to clients throughout the Bay Area.

Managed a team of web designers, A/V professionals, and technical support specialists who were dispatched to client job sites.

EDUCATION

University of Missouri • Columbia Academic Majors: Music, Physics Mississippi County College • Blytheville, AR Academic Major: Solar Technology TECHNICAL SKILLS

Hardware:

Windows Products (Servers, PCs, Tablets, etc.)

Apple Products (Macintosh, iPads, iPhones, etc.)

Android Phones, Tablets

Enterprise Storage Systems (EMC, NetApp, HPE, etc.)

Printers (HP, Ricoh, Xerox, Canon, Brother, etc.)

Networking Systems (Cisco, Meraki, Netgear, etc.)

Phone Systems (Cisco VOIP, Avaya, NEC, etc.)

Recording Studio Equipment (Microphones, Digital Recorders, etc.)

Sound Reinforcement Systems (P/A, Amplifiers, Audio Mixers, etc.)

Analog/Digital Converters

Video Distribution Amplifiers

Video Camcorders

Studio Lighting

Operating Systems:

Windows 95, 98, XP, Vista, 7, 8, 10

Windows Server NT, 2000-2019, SBS 4-2011, Essentials 2012-2019

Macintosh OS X, Sierra, High Sierra, Mojave, Catalina

Linux Ubuntu, Mint, Red Hat, Fedora

Software:

Microsoft Office Suite/365 (Excel, Word, Outlook, Teams, PowerPoint, OneDrive, etc.)

Microsoft Exchange (Versions 5.0 – 2016)

Cloud Products (AWS, DropBox, OneDrive, Google Apps, iCloud, etc.)

IT Support Ticketing Systems (ManageEngine, Jira, Zendesk, etc.)

Web Conferencing (GoToMeeting, Zoom, Webex, etc.)

Remote Access Products (TeamViewer, VPN, RDP, VNC, etc.)

Backup Products (Symantec, Veritas, Retrospect, etc.)

Online Backup Services (AWS, BackBlaze, Carbonite, etc.)

FTP Clients (WinSCP, SmartFTP, FileZilla, Fetch, Transmit, etc.)

Virtualization Products (Citrix, VMware, Hyper-V, etc.)

Anti-virus Products (Symantec, Trend Micro, McAfee, etc.)

Microsoft SQL Server

Adobe Creative Cloud

Video Editing Products (Adobe Premiere, Avid Media Composer, Final Cut Pro, etc.)

Audio Products (ProTools, Logic, Audacity, etc.)

Video Streaming Services (Livestream, UStream, etc.)

Quicken / Quickbooks

Filemaker Pro

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