Social Media Manager

Tracy Caldwell Office Manager

adhxfh@r.postjobfree.com linkedin.com/in/tracy-caldwell-82013831 620-***-**** Dallas, TX

Driven, dedicated professional with over 15 years of extensive experience as an Administrative Assistant and Account Executive. Expertise in producing presentations, generating reports, and handling confidential information and documents. Ability to oversee daily operations, such as ordering supplies, organizing mail, maintaining resources, and HR related activities. Adept in coordinating travel arrangements, client relationships, project management, and emergency management. Areas of Expertise include:

Cross-functional Communication

Onboarding & Training

CRCMS Carding System

Accounting & Financials

Strategic Planning

Salamander

Calendar Management

Information Management

Microsoft Office (Word, Excel, PowerPoint)

Professional Experience

Farmer Insurance DALLAS TEXAS 08/2015-Present

Licensed Agent/Commercial Specialist/Office Manager

Manage daily operations, collect and process payments, and file claims for residential and vehicular policy holders. Oversee customer service and claims management with a focus on commercial clients; furthermore, aid clients in process and ensure satisfaction. Direct sales, new client recruitment, and conduct annual review of policy holders to confirm correct coverage, discounts, and policies.

Key Accomplishments:

Essential in account management as the Commercial Specialist and Hybrid Office Consultant; furthermore, trained in MVP, Guidewire and hot handle customer management.

Crawford County Emergency Management GIRARD, KANSAS 09/2013-08/2015

Emergency Management

Distributed information to agencies during catastrophic events, such as tornado destruction, bird flu outbreak, and flooding. Provided FEMA, Kansas Planner, and WebEOC training, compliance, and site updates when needed. Oversaw employee timesheets, prepared bills for payment, coordinated storm shelters, tested radios, and maintained LEPC notes and GSI paperwork. Organized county emergency management meetings with city police departments, county sheriffs, and state patrol regional offices. Posted severe weather updates, current events, and shelter openings to general public utilizing social media.

Key Accomplishments:

Updated the books, emergency operation manuals, and procedures for equipment and personnel so that the company was compliant with the state.

Initiated weather training, instituted storm shelter GSI program, and oversaw social media page.

American Family Insurance PITTSBURG KANSAS 04/2012-08/2015

Licensed Insurance Agent

Filed claims for all customers but specialized in crisis management. Provided quotes, updates on polices, and assisted clients in getting the best rates and discounts available. Collected and processed payments produced meeting documentation, and managed general office duties.

Key Accomplishments:

Successfully worked as a team player, while also advocating for customer’s best interest.

Essential in ensuring that both vendors and staff had access to everything needed.

Additional Experience

Golden Crown Properties PITTSBURG KANSAS

Assistant Manager

Wrote and filed contracts for apartments and storage units. Collected payments, administered small claims filings, and processed bad checks and outstanding debts. Scheduled appointments for viewings, managed documentation, conducted background checks, supervised move-in and move-outs, and worked with contractors for repairs and renovations.

Education & Training

Bachelor of Science in Psychology, Legal Issues

Minor in Justice Studies

PITTSBURG STATE UNIVERSITY Pittsburg, KS

Associates of Science in Criminal Justice

Associates of Art in Social Science Psychology

LABETTE COUNTY COMMUNITY COLLEGE Parsons, KS

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