Customer Service Sales
Resume:
Trang Nguyen
*******************@*****.***
P.O. Box: 2110 University Station, Murray KY 42071
SUMMARY
I am a current Senior pursuing a major in Business Administration at Murray State University with an anticipated graduation date of November 2020. I am a hard-working individual, eager to seek new knowledge and constantly learn. I am detail-oriented and have strong organizational skillsets when it comes to working on projects. I am also a great team player who contributes creative ideas to solve problems.
Core strengths: Accounting and Financial Principles, Tax Preparation, Marketing Principles, Bilingual in English and Vietnamese, Microsoft Suites, and Google Suites.
EDUCATION
Murray State University - Murray, Kentucky Bachelor of Science: Business Administration Expected graduating with 120+ credits in November 2020 and pursuing my MBA in Spring 2022.
EXPERIENCE
Foreign Return Preparer at Volunteer Income Tax Assistance – Feb 2020 to March 2020 (ended due to COVID-19)
Accounting Department, Murray State University
Passed Basic, Advanced, and Foreign Students Volunteer Certifications.
Provided free tax preparation for international students and faculty at Murray State University.
Worked with a partner to help clients filling forms and calculate their taxes through the VITA website.
Practiced customer service in a professional set-up.
Summer Desk Worker – May 2019 to August 2019
Housing Office, Murray State University
Checked-in and checking out students by student ID cards at residential colleges.
Answered phone calls and help to clarify information about college facilities in Murray State University.
Utilized technology by helping students logging into school’s WIFI and checking CCTV on the desk.
Organized student ID cards, timecards, and papers for residential directors.
Student Worker – August 2017 to May 2018
Dining Service, Murray State University
Worked with staff and full-time workers with prepping food in the kitchen.
Practiced sanitary safety in Market 22 and T-Room.
Stocked up products for different places of Dining Service.
Practiced customer service when in demand.
ACTIVITIES
Member of International Leadership Team at Baptist Campus Ministry – May 2019 to May 2020
Connected with international students.
Planned and set up activities for international students every Monday night.
Worked with other students in the team to make sure that we reach our goal as a team.
International Representative in White Residential College – Fall 2017 to May 2018
Made sure international students have the help they need while staying in White Residential Hall.
Gave residential director feedbacks from international students during meetings.
Volunteered in American Animal Shelter – Fall 2017
Took animals out for a walk, play with them, and provide them with companionship.
CERTIFICATIONS
Emerging Leaders Certification – August 2019
HubSpot Frictionless Sales Certification – September 2020
Google Ads Display Certification – October 2020
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