Front Office Cash Handling
Resume:
Kim Alysse S. Cruz- De Guzman
***-** ***** **. ***** Ozone, NY 11420; Email: adhxfa@r.postjobfree.com; Tel: 646-***-**** Qualifications/Education:
• Multilingual (English, Filipino, Spanish)
• Associates of Science in Accounting, cum laude, Herkimer County Community College 2019
• Graduate in Accounting program (June 2009, Richard Montgomery High School, Maryland)
• Computer literate in MS Office (Word, Excel, PowerPoint, Access)
• Has knowledge in systems such as Opera PMS Software, Micros, VMS, Squirrel, Webrezpro, Nexus, MRI software, and Fusion
• More than 12 years experience in customer service
• More than 7 years experience in Accounting / Finance Department
(Collections, auditing, account reconciliations, cash handling, and billing)
• Notary Public
• Great time management
• Organized and detailed oriented
• Always willing to learn
• Has strong work ethic
Work History:
July 2020-Present
Accounts Payable/Accounts Receivable - Amsterdam Hospitality (63rd West) Real Estate Division - 230 West 54th Street, New York, NY 10019
• Upload multiple vendor invoices for different entities in Nexus system for payment approval
• Creating batch of payments
• Cutting checks
• Posting manual payments
• Cancel and voiding checks
• Recording invoices in worksheet
• Investigate any unnecessary changes
• Process security deposit refunds
• Clearing vendor account statements
• Back up for Account receivable
• Post charges and payments to tenants and City units
• Move in/out tenants
• Scan checks (to remotely deposit checks)
• Log all remotely deposited checks
• Update lease renewals
• Assisting controller
November 2019 – June 2020
Staff Accountant – Westgate Resorts @ 304 East 42nd Street, New York, NY 10017
• Cash over /short reconciliations
• Preparing journal entries
• Answer incoming calls/outgoing calls
• Handles cash and paid outs
• Handles petty cash requests and reimbursement
• Billing/Charge guests
• Sends out folio requests (group, individual)
• Coding invoices for accounts payable
• Process and create payment request for invoices
• Prepares invoice log for both hotel and f&b
• Deposit checks and cash
• Audits front office agents’ banks
• Assisting controller
July 2014 – November 2019
Income Auditor / Accounts Receivable Administrator / Chargeback Analyst - Amsterdam Hospitality (Hotel Division) @ 888 7th Avenue, New York, NY 10019
• Audits assigned hotels
• Creates daily hotel auditing reports
• Check and fix posting and errors for taxes/charges
• Answer chargeback disputes and inquiries
• Answer incoming calls/outgoing calls
• Handle cash and paid outs
• Billing/Charge guests
• Sends out folio requests (group, individual)
• Create monthly tax exempt file
• Create payment request for the restaurant renting in the hotel
• Credit Card Reconciliations
• Creates spreadsheet reports for payments and revenues of the bar/restaurant in the hotel
• Check request report for restaurant and internet company (Accounts Payable)
• Sends out billing to third company (Vendors)
• Collects payment to assigned hotel direct billing accounts
• Manage and write off room rate differences
• Post journal entries in MRI system
• Clearing Guest Ledgers, Deposit Ledgers
• Preparing monthly and quarterly prompt taxes for the controller to pay November 2011-July 2014
Valet Manager - The Assistant Services @ 343 Gold St., Brooklyn, NY 11201
• Provide great quality customer service
• Deal with the needs of the customers
• Verify quantity, attach tags, labels of items receive and send out to factory for cleaning
• Served as Counter person (handles cash register)
• Update customer’s account, billing/charging of credit cards in the Stanley system
• Manage the schedule of the maid workers
• Answer incoming calls
• Process incoming and outgoing transactions for laundry and dry cleaning services.
• Manage office and cleaning supplies inventory
June 2010-October 2011
Counter/Front Desk - Mr. Rafael’s Cleaners @105 Court St., Brooklyn, NY 11201
• Greet and Assists customers with their Dry cleaning needs
• Handle cash register/ process payments
• Update billing/charging of credit cards in the computer system.
• Verify quantity, attach tags, labels of items receive and send out to factory for cleaning
• Answer incoming calls
• Provide great customers service
April 2007-April 2010
Guest Greeter - Cici’s Pizza @12111 Rockville Pike, Rockville, MD 20847 June 2006-September 2006
Counter/Waitress- Mario’s Steak and Cheese Grill @ Frederick av., Gaithersburg, MD REFERENCES:
Professional:
Karina Levine (Accountant)
Wyndham Hotels & Resorts
Raymond Ferrer (Income Auditor)
Amsterdam Hospitality 888 7th Avenue
(20th Floor) New York, NY 10019
Personal:
Gabriela Colindres (Receptionist)
Chiropractor Clinic Chillum, MD 20782
Victor Estavillo (Respiratory Therapist)
North Shore University Hospital
(Manhasset)
Contact this candidate