SHERRY L. POOLE

adhxf4@r.postjobfree.com

Career Qualities

• Dedicated, motivated and results-oriented professional who is experienced with interpreting complex insurance contracts and agreements. My supervision and teamwork skills will help to increase your department’s productivity, strengthen performances of others, minimize compliance issues, while also meeting and exceeding departmental and companywide goals.

Education & Licensure

• Temple University: Bachelor’s in business with Dual Majors in Legal Studies & Risk Management.

• Delaware All Lines Adjuster’s License - Active

Experience

Sr. Subrogation Claims Analyst @ Subrogation Strategies, Philadelphia, PA Dec. 2017 – June 2020

• Thorough review of insurance policies, contractor and subcontractor agreements, Bills of Lading, Tariff Agreements, Landlord and tenant agreements, trailer interchange agreements, and various other contracts, which was necessary to maximize recovery of the client’s interests.

• Extract, upload, triage, and pursue subrogation recoveries for WC, CGL, property, cargo, commercial auto, inland marine, construction defects, and products liability for the contiguous United States.

• Evaluate legal liability and aggressively pursue client’s insurance payments.

• My keen understanding of various contracts and agreements resulted in my collecting more recoveries in one year than my predecessor collected in 2- yeas, by amount and volume.

• Subrogation investigation ongoing during the client's claim adjustment process, with full access to the client's claim system and documents, while ensuring handling met clients’ compliance standards.

• Extensive knowledge and regular use of NMFTA Classification Codes and COGSA, Montreal Convention

(f/k/a Warsaw Convention), Carmack Amendment, Statute of Repose, Sutton Rule, and various other statutes used to pursue and negotiate subrogation.

• Daily use of Image Right Claims System, Lexis-Nexus for skip tracing, Microsoft Word, Outlook and Excel, and management of all subrogation administrative tasks. Subrogation Administrator @ NCB Management Services, Trevose, PA Nov. 2015 – Dec. 2017

• Subrogation Subject Matter Expert, managing and coordinating day-to-day Personal and Commercial Automobile Subrogation for the largest insurance carrier in the United States.

• Extensive use and expertise in reviewing and interpreting contracts, such as client’s and employer’s MDA, insurance policies, state codes and statutes, case laws, the FDCPA, and the like.

• Developed a Subrogation Training Manual and matrix to facilitate optimal collection of monthly goals.

• Guided the IT, Legal and Compliance Departments in creating a Subrogation System to interface with each Department’s responsibilities.

• Monitored Collector’s weekly progress, conducted routine Subrogation Training, ensured file assignments and closures continually met the client’s Work Rules, and developed and coordinated the tortfeasors license suspension and demand letter processes.

• Negotiated claims collectors were unable to manage while also resolving outside complaints.

• Also managed all administrative responsibilities using MS Office, Accurint, Debt Master, and advanced use of Adobe PDF Reading, Writing and Editing.

• Interviewed subrogation candidates, implemented typing exams, and checked references. Subrogation Analyst – Temporary @ AIG (2nd

Time Employed) Apr. 2015 – Nov. 2015

• Policy and insurance contract expertise implemented to successfully subrogate over 400 auto claims.

• Contract knowledge allowed for successful management of litigated and Arbitrated claims.

• Excellent with researching multi-state statutes, codes, case laws, and city ordinances.

• Various subrogation protocols modeled after my analytical problem-solving ability.

• Quick acclimation within a multi-system claim environment and granted Management system’s access.

• Applications: eCSO, OneClaim, ePCG, EMIS, COPART, ISO, MS Office, and others. Reinsurance Recovery Analyst @ Legion Ins. Co. (In Liquidation) Feb. 2007 – Jun 2014

• Strong ability to interpret complex reinsurance related contracts and treaties, such as Quota Share, Multi-Peril, Specific Excess, and Facultative, allowed for successfully exceeding annual collection goals, which were in the millions of dollars.

• Balances collected were from reinsurers, pool managers, captives, and brokers from around the world.

• Advanced knowledge of insurance policies, underwriting binders, and claim auditing processes.

• Ultimately managed my own reconciliations without the aid of the Accounting Department.

• Assisted other collectors with account reconciliations while still maintaining my accounts.

• Reviewed Proof of Loss Claims and determined Notice of Determinations.

• Reviewed and responded to reinsurer inquiries by way of reviewing various types of claim files.

• Composed all outgoing correspondence, legal and non-legal.

• Applications: MS Office, FIRST Production System, Image Right, Metrics, EDM, and Autonomy. SR. Reinsurance Audit Coordinator @ Legion Ins. Co. (In Liquidation) Sep. 2004 – Feb. 2007

• Managed multiple books of business/reinsurance accounts, requiring thorough knowledge of captive, domestic and international policies, treaties and other insurance related contracts.

• Wrote Confidentiality Agreements, post-audit reports, and documents for all forms of communication.

• Managed the collection and return of thousands of files (claims, underwriting, policies, etc.) per audit, the pre and post reinsurance process, including the facilitation of payments from reinsurers.

• Participated in claims system testing/enhancements and promoted three times during my tenure.

• Applications: MS Office, FIRST, Image Right, and Autonomy software applications. Inland Marine/Cargo Adjuster @ Bongiovanni & Assoc. (2nd Time Employed) Feb. 2004 – Sept. 2004

• Created contracts used for payment plans and release agreements.

• Pending averaged 400 Inland Marine and Cargo claim files while maintaining the highest recoveries.

• Pursued subrogation, managed litigation on all files and maintained relationships with insured’s, MGA’s, agents/brokers, and Lloyds of London Underwriters.

• Versed in transportation statutes, such as the Carmack Amendment, COGSA, Warsaw Convention, etc.

• Maintained DE Adjuster’s License (Reciprocal).

Other Previous Employment

• General Liability Adjuster @ OneBeacon Insurance Group Jan. 2003 – Jan. 2004

• Temporary Employment @ ACE & Ward N.A. Aug. 2002 – Jan. 2003

• Inland Marine/Cargo Adjuster @ Bongiovanni & Assoc. (Lloyds of London) Oct. 2001 – Aug. 2002

• Commercial Auto & GL Adjuster @ Nationwide Ins. Co. Apr 2001 - Oct 2001

• Subrogation Adjuster @ AIG Subrogation Unit: Oct. 1999 – Apr. 2001

• General Liability Adjuster @ Crawford & Company Oct. 1998 – Oct. 1999

• Third Party Subrogation Adjuster @ Automotive Resources International Feb. 1997 – Sept. 1998

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