Quality Assurance Supervisor Manager Funding and Customer Service

STEPHANIE SHEEHY

**** ***** ***** ** **, Salem OR 97304 · 714-***-****

**********@*****.*** · www.linkedin.com/in/stephanie-sheehy-23461610

My objective is to secure gainful employment with an organization that can most effectively capitalize on my skill sets while offering opportunities for continued growth.

SUMMARY OF QULIFICATIONS

Analyze laws and regulations relevant to the financial services industry

Ensure compliance with all federal, state, local and company regulations

Facilitate communication with all levels of management; collaborate with other departments to ensure policies and procedures are continually updated

Compile data as requested for additional internal and external compliance audits

Identify and document areas of non-compliance, analyze trends, maintain files and records, provide feedback and recommend solutions

Maintain cooperative and productive work environment

Develop strategies to meet and exceed department goals

EXPERIENCE FROM 06/2011 – TO 05/2019

QUALITY ASSURANCE SUPERVISOR/COLLATERAL CUSTODIAN, CARFINANCE.COM

Managed a small team of Quality Assurance Analysts who provided monthly reviews of credit decisions, funded loans and customer service calls

Review and report any findings or trends to management

Created training materials and provided training when needed

Received, tracked and deposited all collateral documents with the Custodian

FROM 03/2008 – TO 05/2009

FUNDING AND CUSTOMER SERVICE MANAGER, FIRESIDE BANK

Successful management of a diverse work group of 7-10 employees

Mentored, coached and trained employees in all functional areas

Identified areas of non-compliance and provided feedback

Responsible for loan processing and documentation, overseeing the activities of the loan production team, as well as the customer service members, ensuring quality service to internal and external customers in the branch and on the phone

Ensured compliance with Fireside’s legal, regulatory and business policies and procedures

FROM 09/2002 – TO 03/2008

LOAN ADMINISTRATION MANAGER, WELLS FARGO AUTO FINANCE

Mentored, coached and trained a diverse group of 30 employees in all functional areas

Developed strategies to meet and exceed department and branch goals

Identified areas of non-compliance and provided feedback

Responsible for loan processing and documentation, overseeing the activities of the loan production team

Ensured compliance with Wells Fargo’s legal, regulatory and business policies and procedures

SKILLS AND EDUCATION

Fullerton College – General Education Courses

Coaching and Teambuilding Skills for Managers and Supervisors

Six Sigma Training

Clifton Strengths Finder Maximizer / Intellection / Responsibility / Relator / Achiever

MS Office WORD, EXCEL, PowerPoint, Outlook

REFERENCES

Available upon Request

Contact this candidate