Michael A. Twarogowski page *

P.O. Box **** Lyons, CO 80540 303-***-**** adhxbx@r.postjobfree.com https://www.linkedin.com/in/michaeltwarogowski Summary

Skills

Seasoned technology professional with extensive experience in Quality Assurance, Technical Business Analysis, Systems Integration/Implementation, and User Experience/Support/Training.

• Excellent analytical and problem-solving skills

• Adept at managing time and tasks in dynamic,

deadline-driven, collaborative work environments

• Experienced with Cloud-based technologies and

SaaS solutions

• Meticulous, detail-oriented

• Excellent written, verbal, and graphical

communications skills

• Proficient in developing test plans, test cases

Quality Assurance Engineer, Axion Health Inc Nov 2017 – Sep 2020 Axion Health, Inc., (now a subsidiary of Cority Health, Inc.) provides cloud-based Employee/Occupational Health Software and services to leading hospitals and healthcare providers in the United States. Responsibilities include: developing and executing test plans and test cases (primarily manual smoke, integration, and regression tests); finding, reproducing and documenting defects; building/deploying software and database updates to testing environments; collaborating with Development and Product teams regarding new UI features, code reviews, defect resolutions, and ticket refinements, in a rapid-development environment (Agile/Agile hybrid) with weekly releases to production. Solutions Engineer, AyaWorks LLC Aug 2012 – Aug 2017 AyaWorks provided comprehensive pipeline compliance management technology and services for the oil & gas industry, utilizing cloud-based, geo-spatial, web, mobile, and GPS-enabled technologies. Responsibilities included: project management; providing development and product teams with concise documentation of business processes/workflow analysis, requirements, and defects; creating and executing test plans in a rapid development environment; creating technical documentation; providing user support, best practices and training.

Senior Technologist, emerge Consulting LTD Jan 2009 – Aug 2012 Enterprise publishing editorial systems workflow consulting, systems integration, training and support. Responsibilities included workflow analysis, project management, system configuration/integration/upgrade/ migration, testing, training, and support for magazines, newspapers, and other print/web media companies using networked, enterprise-level editorial and content management systems. Researched and tested new editorial systems for usability and suitability.

Workflow analysis:

Conducted interviews with key stakeholders across all areas to discover and document user stories, workflow requirements and training needs, intersecting technologies, legacy data and content migration requirements. Project management:

Managed projects from inception to completion. Estimated project hours and duration. Created project plans, defined responsibilities, milestones, and acceptance criteria. Ran kick-off meetings, status meetings, and provided status reports. Coordinated with key stakeholders from client, other vendors, and internal development and management staff.

System integration/implementation/administration:

Installed and configured systems (prototype/pilot and live systems), per workflow requirements. Tested workflow steps, user roles and privileges, intersections with other technologies, data and content migration. Oversaw/provided best practices for legacy data and content migration. Training:

Developed training plans, coordinated schedules with customers. Created custom training materials specific to diverse job types and workflow requirements. Provided training to end-users, system administrators, and customer internal support staff across diverse job types and skill/knowledge levels. Support:

Provided roll-out (on-site) and remote (via phone, web conference) support to end-users, system administrators, and customer internal support staff. Created and provided user and administrative/technical documentation.

Professional

Experience

Education

Technical

Skills/Tools

Editorial Systems Specialist, Publishing Connections Inc Aug 2004 – Dec 2008 Same as Senior Technologist, above.

Help Desk, Advanced Magazine Group Aug 2003 – Aug 2004 Technical support lead for Quark Publishing System (QPS) for Advanced Magazine Group (Condé Nast). Responsibilities included system administration and phone support to end-users across 20+ magazine titles. Consultant, Self-employed Jun 2002 – Aug 2003

Provided enterprise publishing editorial systems workflow consulting, training, technical documentation, QA, and other professional services as an independent contractor. Editorial Systems Consultant, DeepBridge Content Solutions May 2000 – May 2002 Same as Senior Technologist, above.

Editorial Systems Consultant, eMerge Consulting Inc Jan 2000 – May 2000 Same as Senior Technologist, above.

Technical Support & Quality Assurance, Quark Inc 1991 – 200*-****-****: Quark Publishing System Technical Support and Quality Assurance Quality Assurance, Technical Support, Training, Technical Documentation, Focus Groups, Product Demonstrations.

1991- 1992: QuarkXPress Support Technical Support

Provided telephone support to customers using QuarkXPress, the de facto industry standard desktop publishing software at that time.

Primary software tools

Atlassian Suite (Jira, BitBucket, Confluence), git, Jenkins, Oracle SQL Developer, Oracle VirtualBox, browser Developer Tools, Microsoft Office (Excel, Word, PowerPoint, Teams), Adobe Acrobat, Slack, macOS, iOS, Windows OS

University of Northern Colorado

Double-major in Fine Art and Philosophy

Professional

Experience

Michael A. Twarogowski page 2