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KARLA SCHIAVONI

Guadalajara, MX +**.**3.156.7350 adhxad@r.postjobfree.com linkedin.com/in/karlaschiavoni/ PROFILE

Dedicated professional with extensive work experience in customer service and process improvements with proven history of high performance and effective collaboration with Senior Executives in diverse sectors ranging from technology, hospitality, and education with professional experience in North America and Latin America.

Recognized for consistent success in the development of strategy and the implementation of processes and procedures

Results oriented leader and team builder able to bridge the gap between technical and non-technical users.

Possess great work ethic and outstanding ability in establishing and maintaining positive relationships with individuals at all levels of an organization.

SUMMARY OF SKILLS & EXPERIENCE

Extensive client service and relationship management experience, liaising with Senior/Executive business and technology stakeholders

Experience with building and cultivating internal, client and vendor relationships

Effective presentation and written communication skills including regular Senior Executive reporting and communication

Strong team leadership & people manager

Able to work in English, Spanish and Portuguese

PROFESSIONAL EXPERIENCE

Corporate Mobile Services Senior Manager Feb 13 to Jul 20 Flex International, Ltd (2nd largest global electronics manufacturing services (EMS) fortune 500 company) Responsible for the administration of Mobile Services. Vendor administration for Americas Region with 7 Carriers, 6K+ users with a corporate line assigned. Responsible for a yearly $3.5-million-dollar forecast. Developed, implemented, and executed on mobile vendor strategies which focused on mitigating supplier-related risk, controlling costs, service excellence, and maximizing value creation that resulted in average 8% annual cost savings.

Evaluated vendor performance against agreed service levels and ensured the prompt and thorough resolution/escalation of performance issues, understanding/managing risks associated with customer-facing/impacting vendors.

Led successful on-time systems and process integration across 5 countries and 30+ locations in the Americas to support mobile service standardization and reduced SLA's, resulting in 2-day reduction for requests and single-day incident solution.

Streamlined and automated manually processes, resulting in full visibility of travel data and exits of employees holding a Corporate line, achieving a dramatic decrease in roaming costs and 100% reduction in monthly rents.

Focused on associate empowerment with active effort to break down enterprise impediments and foster inter-team collaboration.

Client Services, Senior Manager, GBS Jan 06 to Feb 13 Flex International, Ltd (2nd largest global electronics manufacturing services (EMS) fortune 500 company) Reported to VP IT for the Americas, responsible for the day-to-day operations and servicing of client relationships for the Americas IT Team, including the coordination of 300+ professionals servicing internal clients and the oversight of 30 plus locations in 4 countries.

Acted as single point of contact with partners on Customer Experience programs and initiatives on behalf of VP IT.

Responsible for Coordination of Corporate Finances, HR, CIO Events and Staff Meetings

Enabling Procurement and Mobility Processes; Continuous Project Management and Reporting. Hospitality Program Director Aug 04 to Jul 05

Laureate Hospitality Education, UVM (global provider of postsecondary education servicing +850K students) Responsible for the Implementation of bachelor’s degrees in hospitality, Tourism and Gastronomy, including course instruction, course content development, and other curricular activities in compliance with the regulations established by Laureate Hospitality Education based on Switzerland.

Guaranteed the achievement of campus objectives. (new enrollment and reentry enrollment and retention). Project

management

People

management

Writing

Communicati

on

Verbal

PowerPoint

Microsoft

office

presentation

Excel

People

management

People leader

leadership

Process

improvement

Hotel

Tourism

Accommodati

on

Finance

network

IT

IOS

Wireless

5G

Business case

Cross

functional

teams

Planning

Supplier

management

Vendor

management

Leadership

Presentation

skills

Third party

Creative

Innovative

strategic

Analytical

skills

organized

Human

resources

Goal setting

Cost savings

Risk

management

Supplier

Coach

Customer

service

Sales

Multilingual

English

Spanish

Portuguese

End-to-end-

solution

Delivery

Talent

development

Service level

agreement

Influencer

Road map

Gap analysis

Undergraduat

e

Masters

Productivity

Leadership

Business

administratio

n

Finance

MBA

Strategic

thinking

Client

Service

Vendor

management

Wireless

Mobile

Cellphone

Smartphone

Internet of

things

5G

IoT

Teamwork

Team player

Mobility

Travel

Management

Collaboration

Strategy

Innovation

Standardizati

on

Collaboration

Empathy

Business

Management

Customer

Experience

Program

Management

Mobility

Management

Chief of Staff

2 P a g e

Supervised of the student body during their academic stay, guaranteeing compliance with academic administrative procedures.

Evaluated process and academic assignment of teachers according to the criteria established by the institution.

Supervised the training and academic content updating for teachers in each cycle, facilitating their participation in continuing education activities, and guiding them on the internal regulations and administrative aspects related to their academic work.

General Manager Apr 02 to Jul 04

Magno Hotel & Moralva Suites

Responsible for the management of the entire hotel staff and leading the operations of all departments to meet financial goals and uphold customer satisfaction.

Carried out administration and operations of both hotels. Managed the different areas in order to achieve increase in sales, revenue and guest satisfaction. Designed and implemented operative manuals and procedures, Coordination of 35 employees and operations committee.

Achieved increase in sales within the first three months by 35%, average rate and occupancy solid increase with continuous growth throughout the first year.

Developed a strong motivated operations team with cross training capabilities through investment in human capital and teamwork who exceeded guest expectations and financial goals. Auditor – Consultant ISO 9000 Sep 00 to Dec 02

ABS Group (American Bureau of Shipping, Global Leader in Certified Performance)

Implemented and audited a Quality Management Systems based on ISO 9000:2000 regulation to companies who required it, acting as a second or third auditor along with lead.

Developed a Quality Management System for the Hospitality industry that supported and enabled both ISO 9000 and AAA requirements

Project Manager, Beach Destinations Oct 97 to Jul 00 Mexican Secretary of Tourism (in charge of the nation's tourism promotion and development)

Responsible for the analysis of actual status of selected beach destinations. Acting as a liaison between federal and local offices of the Ministry.

Represented and acted as the PMO for all touristic related associations of strategic plans to increase tourism and revenue in the designated destinations.

Sales and Marketing Manager Jun 96 to Sep 97

Hotel Nikko México

Corporate General Manager Jan 95 to Jun 96

Small Grand Hotels, Mexico City

Regional Sales Manager Mar 93 to Nov 94

Holiday Inn Crowne Plaza Guadalajara

EDUCATION

Internet of Things and 5G Spectrum Certification November 2019 Cornell University

International Human Resources Practices Certification Oct 11 to Jul 12 Cornell University

Bachelor Degree in Administration and Hotel Management Aug 88 to Jan 93 Universidad Autonoma de Guadalajara

LANGUAGES HOBBIES

English – Native/Fluent

Spanish – Native/Fluent

Portuguese – Intermediate

Avid into athletic pursuits - golf, yoga, training

Enjoy reading and traveling

Cat and Dogs lover - committed to the rescue and rehoming of cats/dogs in need.

Contact this candidate