RESUME

ANURAG SRIVASTAVA

Father’s Name : Mr. Prakash Srivastava

Date of Birth : 28th February 1972

Permanent Address : A-3 South City-1, Gurgaon, Haryana, India – 122001 Contact Numbers : +91-991*******

Passport Number : P8402104 valid till 04/05/2027 (Indian) Marital Status : Married

Educational Qualifications:

- Graduated in year 1993 from University of Delhi in Bachelor (Business Data Processing) with main subjects as Math’s, Computer Sciences and English.

- Advanced Systems Management course from N.I.I.T. in year 1993.

- Post Graduate Diploma in Sales and Marketing from Bhartiya Vidya Bhawan in year 1995. Aviation Related Courses:

- Flight Dispatch course from Delhi Flying Club in year 1995.

- Load Control/Weight and Balance course on Boeing 727 sponsored by Lufthansa Cargo India in year 1997 held in Delhi.

- Operations Control Training from Lufthansa Cargo in year 1998 held in Kelsterbach, Germany. This course included on the job training in ops control of LCAG/LCI involving deciding and maintaining aircraft rotation of Lufthansa Cargo’s Network, arranging crew rotation, permits and handling in stations of concern. Additionally was also trained in making operational flight plans on LIDO (Lufthansa Integrated Dispatch Operations) system and pre flight briefing to crew.

- Load Control/Weight and Balance (FO-A1) on wide body aircrafts (B747 and MD-11) sponsored by Lufthansa Cargo AG in year 1999 held in Seehiem, Germany. Course also included Dangerous Goods Regulations Category-IV requirements.

- Basic Passenger Services course for Duty Managers held in January 2002 at NIAMAR Training Center New Delhi India sponsored by GlobeGround India under supervision training department of GlobeGround PAGS-Manila.

- Load Control/Weight and Balance refresher (FO-ref 26) in March 2003 held in Seeheim, Germany. Course also included Dangerous Goods Regulation Category 7 requirements. Work Experience:

February 2016 till date:

Bird Group / Bird ExecuJet Airport Services Private Limited: Designation: C.E.O. & Accountable Manager.

- Overall responsible and Accountable for F.B.O. and M.R.O. business of the company. Responsible for Finance, H.R., Operations and Business Development.

- Responsible for construction of new Business Aviation apron, FBO terminal, MRO hangars and associated construction of taxi track lining the new apron with main taxiway. July 2010 till date:

Bird Group

Designation – Sr. General Manager and Head Projects reporting to Director Bird Group. 1. Responsible to plan, maintain, execute all activities in relation to the Ground Handling Activities as is required to assure a smooth, safe and state-of-the art operation and service to the company’s customers. Encompasses but is not limited to areas of Loading and Unloading of aircraft, Load Control, Dispatch and Passenger Service functions as well as the Support Services that cater to the direct demand of the airport authorities for releasing aircraft. 2. Assure that all businesses are carried out under strict observance of set security, safety and environmental standards as issued by the relative government bodies as well as all internal guidelines. 3. Coordinate and supervise all activities as per agreements reached with the company’s customers and in line with government orders whenever applicable.

4. Act as a part of the company’s Emergency team and will make sure that all activities under his jurisdiction will be handled according to set guidelines to assure maximum safety and security. 5. Liaise with external and internal clients to respond to Customer Complaints and feedbacks from Clients as well as from Staff members.

6. Assures that costs are within given budgets and parameters and tries to maximize revenue and cut cost to the maximum possible extent.

7. Manages the team of experts that take care of all motorized as well as non-motorized rolling stock in respect of ad-hoc maintenance, preventive maintenance and general upkeep of the entire fleet of vehicles.

8. Assess permanently the needs of the employees and to find corrective measures to satisfy the demands of the employees without neglecting the overall goal of being in line with the airline’s industry parameter in general.

9. Manage preventive maintenance and makes the necessary arrangements to have a well functioning Preventive Maintenance Team working with the required tools to maintain the entire GSE Park and keep it operational to 95%.

10. Leads the team through a carefully selected Management Team that is carrying out the decisions in a timely and disciplined manner and is motivating the whole team to deliver a superior level of service to the clients of BWFS.

11. Responsible for financial targets and ensuring companies profitability. 12. Responsible to bring our cost efficient methods to ensure better efficiencies. 13. Ensuring Statutory requirements of Human Resources and Finance requirements are met. 14. Ensuring support to Accountable Manager on Safety and compliance matters. 15. Develop Incentive schemes to ensure Team Motivation with Human Resources. August 2007 till July 2010:

Menzies Bobba Ground Handling Services Pvt. Ltd.

Designation - General Manager (Operations) reporting to C.E.O. I was recruited as Sr. Manager Operations and was promoted as G.M. (Ops). My key accountabilities and job role are as follows:

- Station Setup and ready for operations in March 2008. Assisted CEO and Project Manager for on time completion of project.

- Heading Operations, Safety, Human Resources, Finance, and Business Development.

- Responsible for day to day operations through Managers for Passenger, Ramp, Ground Support, I.T. and operations control units. Managers reports on daily basis through shift and safety reports.

- Active participation in Health and Safety committee and motivating staff for Menzies safety standards.

- Training and development of staff which includes operational and leadership trainings. Implementation of Leading from the Front to grass root level of supervisors. Ensuring training database is updated.

- Developed Monthly Quality Data report from daily shift reports in form of RSMS manual sheet. This data is shared with airlines.

- Monthly quality meeting with airline customers and focusing on problems existing and ensuring solutions. Discuss SLA achievements and shortfalls with solutions.

- Checking SGHA Annexure B before finalization from Commercial Manager.

- Active input in finalization of Ground Handling charges of charter operations and General Aviation.

- Constructing Pricing Model for Finance for Ground handling rates.

- Use MAPS for manpower and equipment planning for season keeping in mind to reduce Hours per turn and efficient usage of equipments. Have developed local engagement standards blending MA and local expectations.

- Analyzing MIS (FLASH and BURP) reports and suggesting finance department of any improvements.

- Assisting HR department for local procedures and policies like setting up goals for Tier 1, Tier 2 and Tier 3 appraisal schemes and forms, rewards and recognition program, retention, employee hand book and uniform and recruitment policies. Has been overall a team member for finalization of HR policies.

- Ensuring through GSE Manager if maintenance schedule and Equipment Maintenance Compliance

(EMAC) is updated.

- Arranging local and external safety and work inspection audits with safety manager and external auditors.

- Arranging local and external operational audits with airline managers and external auditors.

- Negotiating with airlines on operational and manpower issues.

- Making Standard Operating Procedures for all areas.

- Active participation for finalization of Aerodrome Emergency Procedures.

- Ensuring good relations with Cargo Joint venture for effective synergies and good product to customers.

- Following up with Finance for on time invoicing and payments from customers.

- Work on cost reduction models in various areas.

- Part of team for deciding financial year budget.

- Working on ISAGO and SMART compliance.

Skills and expertise developed in present and past assignments:

- Good relations and interpersonal skills with all managers and staff.

- Handling volume operations and cross utilization.

- Knowledge of Menzies Policies and processes.

- Effective communications skills to address large group of people.

- Has developed good team work in multi cultural and religious environment.

- Possess decent knowledge of Passenger, Ramp, Ground Support, Operations (Weight and Balance, Flight Planning) and Cargo Services.

- Planning of efficient Manpower and Equipment for summer and winter schedules for effective rostering and equipment utilization.

- Good relations with airport stake holders.

- Anticipate and develop SOP in various areas.

- Understand airline requirements.

- Flexible due change in ground handling environment due government and airport operator policies.

- Good emotional quotient for understanding manpower problems.

- Handling trade unions.

May 2000 till July 2007:

GlobeGround India Pvt. Ltd.

Worked as Station Manager and was responsible for station set up in Hyderabad, was responsible for passenger, ramp, and security and Ground Support units. Worked as Duty Manager handling Lufthansa Cargo and Passage flights. Job responsibility involves taking care of GlobeGround India’s interests and satisfactory service to our customers.

When rostered on cargo flights responsible for load planning, ramp handling including equipment and manpower requirements and maintaining duty rosters for operations officers and loading supervisors for smooth handling of flights.

Job responsibility also includes coordination with senior LCAG personnel for continuous endeavor for better and world-class handling.

When rostered on passage flights responsible for all GlobeGround handling including passenger check-in and facilitation, security and documents validation, ramp handling and Ground Support Equipment, baggage makeup and breakup. Also responsible for duty rosters of all the departments to give efficient manpower support to DLH.

November 1997 till April 2000.

Lufthansa Cargo India Pvt. Ltd. (Joint Venture of Lufthansa Cargo and Hinduja group operating B727 aircrafts to feed wide body aircrafts ex Sharjah from subcontinent). Worked as operations controller/flight dispatcher and load controller/ramp agent. Work responsibility included-

Flight Dispatcher/Operations Controller: All flight dispatch duties, crew rostering and operations control. Deciding and maintaining aircraft rotation including addition, rerouting, canceling flights in coordination with sales and yield management department of Lufthansa Cargo in Frankfurt. Arranging aircraft, crew, traffic rights and handling with station concerned in subcontinent. Load Controller/Ramp Agent: Planning load and ramp handling of B727/LCI and B747/MD-11/LCAG flights. At times planning B727 for station in subcontinent if no load master available via SITA communication.

Last position held in company – Sr. Flight Dispatcher. January 1997 till November 1997.

Sahara India Airlines.

Worked as flight dispatcher and was responsible for all flight dispatch activities. Job responsibility also included taking care of crew licensing under training and licensing section of flight dispatch department. December 1995 till December 1996.

Skyline NEPC (Damania Airways).

Worked as flight dispatcher and in addition to all flight dispatch duties also responsible for cabin and cockpit crew rostering for Delhi base.

In my free time I like to relax with my family and explore new places of interest. Anurag Srivastava

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