Manager Customer Service

BULELWA MOLEFE

KwaMnyandu Area ID NUMBER: 941**********

Pietermaritzburg 3200 FEMALE

Cell Number: 067-***-**** /076-***-**** Licence : C1(code 10) Email Address: adhx5l@r.postjobfree.com

adhx5l@r.postjobfree.com

EDUCATION DIPLOMA IN CIVIL ENGNEERING

Institution: uMgungundlovu TVET College

Subjects: Quantity Surveying N4 -N6

Building & Structural Construction N4 - N6

Building & Structural Surveying N4 - N6

Building Administration N4 – N6

Grade Passed: Grade 12 (Stream of Science)

St John Paul II High School

Subjects: English, Zulu, Economics, Physical Sciences, Life Sciences, Life Orientation, Mathematics

PERSONAL SKILLS

* Good computer and typing, punctual and well represented, confident outlook

* Good listener, able to work individually or in a team, enjoy a competitive environment

* Adaptable to new situations & able to work under pressure

* Open minded and non -judgmental

WORKING HISTORY

Nov 2019 – April 2020

Company : Electrite Projects

Position Held : Foreman & P.A

Section : Construction

Duties:

- Check Quality and Workmanship

- Calculating all monthly expenditure and record

- Order & Receive material, Stock Taking

- Layout all the work and targets to be met

- Write reports (weekly & monthly)

- Make sure specifications are followed

- Telephone Correspondence

- Bookkeeping

- Calculate all Wages and Salaries

- Invoices

- Quotations

June 2019 – Oct 2019

Company : Carlton Guest Lodge

Position Held : Receptionist & Cashier

Duties :

- Welcoming Customers Capturing payments

- Take payment & Deal with payment for contractor

- Matching invoices with orders

- Recording invoices and Stock received

- Telephone Correspondence

- Liaising with suppliers in resolving queries

- Filling and Admin work

May 2018 – May 2019

Company : Vulindlela Development Association

Position Held : Civil Technician

Section : Building & Construction

Duties

Check Quality and workmanship

Meeting arrangements

Data capturing, writing and delivering reports

Ensure workers follow specifications

Approve platform platforms according to Dpt of Transport and Dpt of Human Settlements regulations

Do inspections before Department inspector arrives for final inspection

Managing diaries and appointments for supervisor April 2017- April 2018

Company : CCI South Africa

Position Held : Sales Agent & Customer Service

Section : Call Center

Duties

Cold Calling

Telephone Correspondence

Customer Service

Data Capturing

Apply policies and regulation

Sep 2016 – March 2017

Company : Human Science & Research Council

Position Held : Data Capture and analysis

Section : Health

Duties

Data Collection and Capturing

Handling sensitive information with honesty ad integrity

Analyze data and track information

Skills Learned

Good interpersonal skill

Good written and verbal communication skill

Honesty and Integrity

Good organisation skill

Good customer service skill

Dealing with difficult clients

Work as a team

Office management skills.

Excellent interpersonal and Negotiation skills.

Government reporting procedures.

Ability to interpret, apply policies and legislation.

Good in conflict management.

REFERENCES

Company name : Electrite Projects

Contact person : Mr Hemish Mzila

Position : Contructor

Section : Building and Construction

Contact : 078-***-****

Contact name : Ms Phindile Mtshali

Company Name : Carlton guest Lodge

Position : Manager

Contact Number : 064-***-****

Contact name : Mr Sipho Gumede

Company Name : Vulindlela Development Association

Position : Supervisor

Contact Number : 083-***-****

Contact name : Mr R Padayachee

Company Name : CCI South Africa

Position : Floor Manager

Contact Number : 084-***-****

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