Thembelihle Vilakazi

Cell: 072*******

Email: adhx2e@r.postjobfree.com

PERSONAL PROFILE

Reliable, success-driven, competent and professional with 5 years hands-on experience in admin and secretarial support tasks, coupled with more than two years of solid Clinical Confirmations Clerk experience in a private hospital environment. Knowledge of a variety of administrative tasks: entering data into required system, producing reports, maintaining and updating office records. Excellent verbal and communication skills coupled with conflict management and customer service skills and time management ability. Utterly dedicated to utilise earned skills in the field of administration and open to learning new skills by working effectively and consistently.

PERSONAL INFORMATION

Identity Document Number : 870-***-**** 08 5

Date of Birth : 10 May 1987

Gender : Female

Current Address : 34348 Mamelodi Extension 6, Pretoria, 0122

Home Address : 51 York Street, Newcastle, 2940

Mobile Number : 072*******

E-mail Address : adhx2e@r.postjobfree.com / adhx2e@r.postjobfree.com

Nationality : South African

Race : African

Marital Status : Single

Home Language : IsiZulu

Other Language : English (speak, read & write)

EXPERIENCE

NETCARE MONTANA HOSPITAL (02 POSITIONS)

2017 September 1st to date

CURRENT POSITION AT NETCARE MONTANA:

Confirmations Clerk (Promotion)

Duration: 01 March 2018 to date

Duties:

Confirms authorizations for patient treatment.

Identifies risk cases and refer to credit controllers.

Obtains and captures clinical data as per procedure

Interprets and applies benefit rules communicated by medical schemes.

Maintains client service principles to ensure client expectations are met.

Assist with application of clinical knowledge in terms of length of stay, level of care, ICD and CPT coding and capturing on the SAP system.

Ensure all risk information from the medical aid is captured on the system and conveyed/escalated appropriately

Sending out step-down and rehab motivations to funders and booking facilities

Attending to all scheme requests and queries for in-hospital and discharged patients

Maintain and sustain an effective working relationship with all internal and external personnel

Ensure effective and smooth running admin side for Case Managers/Case Management department

Provide assistance to Billings Manager and Case Managers

Liaise with Dr’s, pathologists, radiologists, Credit Controllers, as well as the rest of the Hospital.

PREVIOUS POSITION AT NETCARE MONTANA:

Pharmacy Clerk

Duration: 01 September 2017 to 28 February 2018

Duties:

Theatre billings

Management and ordering of consignment stock in theatre

Responsible for billing consignment of this stock to patient accounts

Ensuring replacement consignment stock are checked and reconciled accordingly

Following up on old open DBO POs daily and maintain accordingly

Ensuring zero outstanding DBO invoices for month end

Creating orders on Orderwise and emailing orders to relevant suppliers

Ensure that invoicing is accurate and that deadlines are met

Resolve all internal and external invoicing queries

GRV of invoices on Orderlogistics and SAP

Assist supplier representatives with counts on consignment stock and escalate in discrepancies

*Also assisting in the Confirmations Department for medical aid confirmations.

MEDIPOST PHARMACY (02 POSITIONS)

17 November 2014 to 25 August 2017

2017 March 1st to 2017 August 25

Central Scanner Agent/Document Linking

Duties:

Correctly scan, link, import and forward script documentation to appropriate mailboxes within deadlines

Cross checking patients details on prescriptions before uploading the scripts on the correct directory

Sorting and filing linked prescriptions

Compiling reports on scanned documents and send to Medipost Head Office

Attending to clinic queries and also maintaining good working relationship with clinic staff

2014 November 17 to 2017 February 28

Clinic Administrator: Newcastle Clinic as Point of Duty

Duties:

Scanning, photocopying and faxing of documents

Capturing data on the Medipost and DOH App

Manual Filing

Updating patient files

Managing parcels and liaising with couriers

Receiving, sorting and distributing parcels to patients

Communicating with patients

Stationery orders

Escalating and resolving queries

Reason for leaving: Fixed Term Contract Employment

MAKHOSAZANA MDLALOSE (POLITICIAN)

Personal Assistant (Voluntary Employment)

2009 February to 2012 May

Duties:

Recording of minutes during meetings Planning, organizing and managing events

Handling phone calls, incoming and outgoing mail and other related correspondence

Diary management

Confirming bookings

Writing reports using MS Excel, document typing on MS Word and preparing PowerPoint presentations.

Reason for leaving: Voluntary Employment

EDUCATION

VARSITY COLLEGE

1. Currently Studying: Higher Certificate in Human Resource Practices

2. Completed: IIE Human Resources Management Short Learning Programme 2018

Programme Content:

Introduction to the Management of People

Managing Diverse and Unique Employees

Human Resource Planning

Staffing

Attracting, Motivating and Retaining Staff

Performance Management

Compensation and Rewarding Performance

Training, Development, and Learning

The South African Labour Relations System

The South African Labour Legislation Framework

Managing Labour Relations in the Workplace

Managing Relational Capital

Leadership of People

Strategic Leadership and Human Resource Management

Structural Capital, Culture, and Change

Year Completed: 2018

HOSPITALY TRAINING GROUP

Secretarial Certificate

Modules:

The Role of a Secretary

Communication and Telephone Etiquette

Customer Service and Hygiene

Manual & Electronic Filing

Intercultural Communication

Computers (Speed-Typing, MS Word, MS Excel, MS PowerPoint, MS Access)

Year Completed: 2013

PHUZUKUBONA PUBLIC SECONDARY SCHOOL

Grade 12

Subjects Passed:

IsiZulu

English

Mathematics

Physical Science

Biology

Business Economics

Year Completed: 2004

SKILLS

Microsoft Office skills

SAP

Customer care and good interpersonal skills

Report writing

Excellent verbal and written communication skills, and good telephone etiquette

Planning and organizing

Ability to meet deadlines and time management skill

Ability to act with tact and discretion

Risk Management skills.

REFERENCES

1.Name : Mr. N Shange

Position : Previous Manager (District Manager)

Name of Employer : Medipost Pharmacy

Contact Number/s : 073-***-****/ 033-***-****

E-mail Address : adhx2e@r.postjobfree.com

2.Name : Mr. S Singh

Position : Previous Manager (District Manager)

Name of Employer : Medipost Pharmacy

Contact Number/s : 061-***-****

3.Name : Miss N Mhlongo

Position : Professional Nurse (Newcastle Clinic)

Name of Employer : Department of Health

Contact Number/s : 073-***-****

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