RM

OBJECTIVE

Restaurant Professional with

over 20 years of experience

in high-quality and fast-paced

restaurants across the

country. Skilled at training

staff to the highest standards

of customer service, ensuring

increased customer

satisfaction, reduced staff

turnover rates and a rise in

sales through upselling

techniques.

SKILLS

• POS Systems including

Toast, Aloha, OPERA,

Maestro

• Restaurant Machinery

• Scheduling Software

• Inventory Systems

• Accounting Software

• Knowledge of industry

rules & regulations

• Ability to hire, train,

retain & motivate

members of staff

RICHARD MARTIN

RESTAURANT PROFESSSIONAL adhwzu@r.postjobfree.com

757-***-****

EXPERIENCE

ASST GENERAL MANAGER • CARBON COUNTY STEAKHOUSE, RED LODGE, MONTANA • 2016 TO 2020

Supported GM in overseeing the entire restaurant operation. Worked closely with the Chef and culinary team, as well as the executive team of Red Lodge Hospitality. Directly impacted sales revenue.

BARTENDER/FINE DINING SERVER • ALPENGLOW RESTAURANT• DENALI, ALASKI • 2015 TO 2016 (2 SEASONS)

Instrumental in the development of new bar, martini & wine menus. Showcased the menus to clientele directly impacting sales. Responsible for all inventory, ordering & stocking of all liquors.

BARTENDER/FINE DINING SERVER • SUN VALLEY SKI RESORT• SUN VALLEY, IDAHO • 2015 TO 2016

Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value.

Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.

BARTENDER/FINE DINING SERVER • SUNSET GRILLE AT SECRET HARBOR BEACH RESORT• ST. THOMAS, USVI • 2014 TO 2015 Managed bar area of upscale beach resort. Demonstrated the ability to multi-task at a fast pace while dealing with various situations/individuals with over 1,000 customers weekly RM RICHARD MARTIN

MANAGER/FOH/BAR• VENTURE KITCHEN & BAR• HAMPTON, VA • 2013 TO 2014

Responsible for maintaining the dining room's appearance, hiring and training quality staff, and ensuring good customer service. Maintained schedule and managed staff of 10-12 employees. MANAGER OF FRONT OFFICE• CROWN PLAZA HAMPTON MARINA• HAMPTON, VA • 2011 TO 2013

Responsible for managing the daily activities of the front desk team to ensure quality service standards of the hotel. Hired, trained, evaluated and supervised a team of 10 staff members. BARTENDER/MANAGER ON DUTY• KELLY’S TAVERN• HAMPTON, VA

• 2009 - 2011

Responsible for high volume bar service. Managed 2 - 8 servers and bar team.

BARTENDER/BAR SERVER• NORWEGIAN CRUISE LINE/PRIDE OF AMERICA • HONOLULU, HAWAII • 2006 - 2007

Responsible for high volume bar service of 10 bars on vessel. Followed all mariner safety guidelines ensuring the safety of passengers.

RM RICHARD MARTIN

EDUCATION

RICHMOND TECHNICAL CENTER • TECHNICAL CERTIFICATE • 1993 OLD DOMINION UNIVERSITY – 1988 - 1990

FERGUSON HIGH SCHOOL • DIPLOMA • 1988

CERTIFICATIONS/SPOTLIGHTS

ServSafe Certification 2019

US Merchant Mariners Cert.

1 st Aid Certification

Fire Prevention & Fire Fighting

Crowd Management Control

Personal Survival Techniques

Wine Spectator Magazine –

Awarded Wine List 2019

Coastal Living Magazine – Best

Signature cocktail Award

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