Sales, Marketing, Customer Service
Resume:
Minhajur Rahman
Multi-talented individual with over four years of experience in marketing and
sales. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements while consistently saving costs but also increasing profits
97-29 76th Street
Ozone Park, NY 11416
adhwzr@r.postjobfree.com
EXPERIENCE
Santander Bank, New York— Bank Teller
November 2019 - PRESENT
● Adheres to safe deposit box procedures/operations and guidelines
● Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions
● Educates and engages Customers in conversations regarding their current and future financial needs
● Recognizes sales opportunities and cross-sells bank products by making quality referrals, meeting all assigned teller goals
● Validate transactions for system or operational changes to ensure operational integrity and compliance to all required regulations Via Transportation Inc, New York— Business Development Representative
June 2019 - August 2019
● Develop in-depth understanding of services to be able to pitch Via to businesses across New York City
● Engaged with approximately 150 local business owners in New York City regarding new initiatives to improve Via' s brand awareness and user experience
● Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
● Increased audience engagement with brand app by finding and integrating relevant online content
● Provided analytical support and monitored data quality by interpreting and summarizing data and trends
General Nutrition Center, New York — Sales Associate June 2016 - June 2019
● Demonstrated superior product knowledge to assist customers and answer product-based questions using knowledge from GNC training, merchandising bulletins, and other company approved information
Education
CUNY Queens College - Queens New
York
BBA: Corporate Finance
Expected Graduation Date: June 2021
SKILLS
● Microsoft Office
● Computer Repair
● Business development
strategy
● Digital content development
● Marketing and advertising
● Operations Support Data
analysis
● Merchandising expertise
● Interpersonal skills
● Point of sale knowledge
● Client service
● Sale expertise
LANGUAGES
English
Bengali
Certifications
Apr 2015 - IC3 certification
(Internet Core Competency
Certification)
● Used acquired knowledge to interact with customers to build a foundation as well as a relationship with customers to sell merchandise transaction using POS register systems according to GNC standards
● Have taken care of opening and closing store procedures including bank deposits, received, checked, and shelved merchandise; kept store clean and uncluttered
Bhoondat, Sugerim & Associates LLC, New York —CPA Intern June 2016 - June 2019
● Worked closely with team members to ensure thorough completion of approximately 40 client's tax return
● Assist as well as prepare e-filing returns after the audits preparation of clients' financial statements, including Profit and Loss and Balance Sheet
● Learning and fully utilize systems and software necessary for tracking client
status
Thomas Edison Career & Technical Highschool, New York
—Computer Intern
September 2015 - June 2016
● Used computer soft skills to manage, maintain and help service the schools network, printers, and various electronic devices in order to create as reliable of a workflow as possible with minimal downtime
● Often working face to face with staff to assist any issues.
● Worked on a team to solve any issues efficiently
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