Curriculum vitae

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PERSONALINFORMATION Mawada Mohamed NourEldaim

*- *** ** **********, *************, 57100 KUALALUMPUR(Malaysia) 018*******

adhwz4@r.postjobfree.com

WORK EXPERIENCE

05/02/2013–07/07/2016 IT support Technician

Almaalii SDN .BHD Company, KUALA LUMPUR (Malaysia)

- Provided technical assistance to customers on inbound telephone tech support calls.

- Used remote access to perform troubleshooting when needed.

- Walked customers through step-by-step process for troubleshooting hardware issues.

- Assisted customers with anti-virus program installations and virus removals.

- Used good problem-solving skills for troubleshooting problems.

- Used great customer-service skills.

12/02/2010–11/30/2012 IT support Technician

Madinah International University, Kuala Lumpur (Malaysia)

- Installed and maintained company’s computer systems and network.

- Performed upgrades and installed updates.

- Completed troubleshooting and repair when computers had problems.

- Assisted office staff with computer application questions.

- Conducted computer technology training with all new staff.

- Recommended computer products and applications to improve productivity. EDUCATION AND TRAINING

09/01/2016–04/02/2020 Master of Software Engineering (Software Technology) University of Malaya, Kuala Lumpur (Malaysia)

- Architecting

Software System

Multi-Agent Oriented

Software

- Big Data Application and Technology

Research Methodology

- Research Thesis

01/09/2011–02/09/2016 Bachelor of Information Technology AL-Madinah International University, Kuala Lumpur (Malaysia) 02/09/2007–02/09/2010 Diploma in Engineering in Radio-logical and Medical Instrumentation

Sudan University of Science and Technology

PERSONAL SKILLS

Mother tongue(s) Arabic

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Foreign language(s)

English C2 C1 C2 C1 B2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages - Self-assessment grid Communication skills - Able to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs.

- Strong presentation and demonstrating skills; Confident, articulate and professional speaking abilities.

Organizational / managerial skills - Teamwork

- Team leadership

- Strategic thinking

- Goal setting and meeting goals

- Decision-making

- Managing appointments

- Team management

Digital skills SELF-ASSESSMENT

Information

processing

Communication

Content

creation

Safety

Problem-

solving

Proficient user Proficient user Independent user Basic user Proficient user Digital skills - Self-assessment grid

- Analytics

- Social media

- Microsoft Office

- Email communication

- Basic skills in Python

- Basic Skills in Data Analytics software R

- Good knowledge in Machine Learning and Deep Learning References

- DR. MUMTAZ BEGUM BINTI PEER MUSTAFA

Department of Software Engineering

Faculty of Computer Science & Information Technology

+603-********

+603-********

adhwz4@r.postjobfree.com

Department of Software Engineering, Faculty of Computer Science & Information Technology, University of Malaya.

- ASSOCIATE PROF. DR. ZARINAH BINTI MOHD KASIRUN

Department of Software Engineering

Faculty of Computer Science & Information Technology

+603-********

+603-********

adhwz4@r.postjobfree.com

Department of Software Engineering, Faculty of Computer Science & Information Technology, University of Malaya.

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production 4/5/20 © European Union, 2002-2020 http://europass.cedefop.europa.eu Page 3 / 2 Curriculum vitae Mawada Mohamed Nour Eldaim

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