Medical Assistant Customer

CO

CATHERINE O'HAGAN

***********@*****.*** C: 651-***-**** Maplewood, MN 55117

I am a skilled dispatcher with more than 20 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. I'm a dependable dispatcher highly effective at maintaining tight delivery schedules and keeping customers satisfied.

Processing orders

Adjusting routes

Delivery procedures

Delegating work

Data entry

Schedule coordination

Coordinating urgent deliveries

Customer relationship management

Training new hires

Problem resolution

Insurance billing

Communications

Supervision

Business operations

Planning and coordination

Customer service

Team building

First Aid/CPR

Central States/Forward Air Corp. St. Paul

, MN

Dispatcher

02/2019 - 03/2020

Maintained current knowledge of all personnel in field and all completed deliveries or delays.

Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers.

Reported delays, accidents, or other traffic and transportation situations. Managed daily delivery and work schedules to maximize coverage. Answered customer requests with information about product availability, shipping information and status updates.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Earned reputation for good aĴendance and hard work. Multi-Modal St. Paul, MN

Dispatcher

04/2000 - 01/2010

Maintained current knowledge of all personnel in field and all completed deliveries or delays.

Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives. Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions. Provided dispatch support for roadside assistance calls. Supervised driver dispatching, route planning and vehicle tracking for over 40 drivers.

Reported delays, accidents, or other traffic and transportation situations. Summary

Skills

Experience

Oversaw investigation and resolution of customer and vendor issues. Managed daily delivery and work schedules to maximize coverage. Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Accurately and efficiently responded to over 1000 daily requests. Answered customer requests with information about product availability, shipping information and status updates.

Kept detailed and updated records of calls in physical and electronic databases.

Tracked all changes in computer system to keep records current and accurate.

Improved customer satisfaction by finding creative solutions to problems. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Provided excellent service and aĴention to customers when face-to-face or through phone conversations.

Earned reputation for good aĴendance and hard work. Everest Institute - Eagan Eagan, MN

Medical Assistant Certificate in Medical Assisting

01/2013

Completed professional development in Medical Assistant Completed continuing education in Medical

Completed coursework in Medical Assistant, Blood Drew, Computer work, and Billing Education and Training

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