Curriculum Vitae

Jaime P. Castillo Jr.

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JAIME P. CASTILLO JR.

Burdubai Dubai, U.A.E.

Mobile: +971*********

Driving License : UAE (3)

Email: adhwwj@r.postjobfree.com

Visa Status: Residence (Wife Visa Sponsorship)

Performance-driven with extensive experience in hospitality. Worked in a fast-paced environment with strong organizational and technical skills. Dynamic, professional and an efficient leader and team player. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects and tasks, able to multi task efficiently and adapt well in a multi culture environment. EDUCATIONAL QUALIFICATION

July – Sep. 2016 Diploma in Hospitality Management Institution: Queenstown Resort College – University of Otago New Zealand Queenstown, New Zealand

1993 – 1996 Associate in Marine Transportation

Institution: Philippine Maritime Institute - Philippines 1989 – 1993 Secondary/High School Education

Institution: Immaculate Conception College - Philippines JOB SUMMARY:

ADDRESS DOWNTOWN HOTEL Apr. 2018 (Pre-Opening Team) to Sep. 2019 RAFFLES DUBAI HOTEL Aug. 2007 (Pre-Opening Team) to May 2016 CRUISE SHIPS 1998 - 2007 (mainly travelling in United States of America, European Countries, South America, Canada and Asia)

PROFESSIONAL EXPERIENCE

Oct. 2019 to Mar. 2020 Part-timer/Events Staff (Build up and Show) Informa Markets (Arab Health, Gulf Food, Middle East Energy) Apr. 2018 to Sep. 2019 BELL CAPTAIN

Address Downtown Hotel

• Prepare weekly schedules for bellman and doorman colleagues in relation to Hotel occupancy.

• Responsible for Bellmen and Concierge colleague’s training (based on the required training needs).

Curriculum Vitae

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• Documenting all relevant information in the duty log and coordinate with the Chief Concierge daily.

• Prepares monthly newspaper accruals report to be submitted to Finance.

• Handle guest complaints and conduct necessary investigation when required.

• Leads the daily briefing and ensures that all uniformed service staff are well guided and properly dressed and neat at all times.

• Ensure that all colleagues are fully informed and knowledgeable of the hotel facilities.

• Daily monitors the list of arrivals and departures especially VIP’s and Groups.

• Ensure that all guests’ luggage are properly received and delivered promptly during arrival and departure.

• Conducts regularly luggage inventory.

• Regularly checking the baggage storage room, ensuring it is clean and in order at all times.

• Monitors regularly the front drive and valet.

• Assists Doorman in supervising traffic control in the driveway during peak hours.

• Supervise Bellmen in preparing and delivering newspapers to guest rooms.

• Monitors equipment used in the operation to ensure it is in good condition.

• Arrange transport with the Airport Concierge whilst coordinating luggage.

• Monitors if the errands of the bellmen are properly logged.

• Checks regularly the condition of flags on a timely manner.

• Observes and monitors tidiness of the lobby at all times.

• Fully conversant with emergency evacuation and fire procedures.

• Perform special duties as assigned.

• Relieving concierge agent when needed:

Answering phone calls and email inquiries from potential guests in a timely and respectful manner.

Greet guests and visitors warmly and make them feel welcome and attended.

Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions.

Receive and redirect mail, phone calls, packages, etc.

Anticipate guests needs in order to accommodate them and provide an exceptional guest’s experience.

Jan. 2017 to Mar. 2018 Part-timer/Events Staff

Informa Markets (Arab Health, Gulf Food, Middle East Energy) Mar. 2014 to May 2016 BELL CAPTAIN

Raffles Dubai Hotel

• Conducts daily briefing and ensures that all uniformed service staff are properly instructed and properly dressed, neat and tidy at all times.

• Monitors daily the arrivals and departures especially VIP’s and Groups.

• Monitors front drive and valet.

Curriculum Vitae

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• Ensure that all guests’ baggage are received and delivered promptly and properly upon arrival and departure, including baggage storage.

• Assists Doorman in supervising traffic control in the driveway during peak hours.

• Do weekly schedules for bellman and doorman colleagues in relation to Hotel occupancy.

• Responsible for Bellmen and Concierge colleague’s training (including identifying training needs).

• Ensure that all colleagues are fully informed and knowledgeable on hotel facilities.

• Instruct Bellmen in preparing and delivering newspapers to guest rooms.

• Monitors equipment used in the operation if in proper condition. Otherwise, sends request to respective departments for repair if necessary.

• Fully conversant with emergency evacuation and fire procedures.

• Ensure the baggage room is clean and in order at all times.

• Use the Duty Log to document matters of importance and brief Chief Concierge daily.

• Checks if the errands of the bellmen are properly logged.

• Arrange transport with the Airport Concierge and coordinate luggage.

• Preparing monthly newspaper accruals report to be submitted to Finance.

• Responsible for regular luggage inventory.

• Monitoring the condition of flags on a timely manner.

• Observing and monitoring the tidiness of the lobby at all times.

• Handle guest complaints or problem situations maturely and responsibly.

• Perform special duties as assigned.

Nominee: Leader of the Quarter - First Quarter in 2015 Achievement: Recognized several times in Trip Advisor and JD Power Jan. 2010 to Feb. 2014 BELLMAN

Raffles Dubai Hotel

• Assists Doorman in supervising traffic control in the driveway during peak hours.

• Prepare newspaper orders and co-ordinate with the vendors for early delivery.

• Welcome guests at the main entrance with the greeting appropriate to the time of day.

• Assist guests with heavy packages, coats, suitcase, etc.

• Adhere to guest check-in and check-out procedures pertaining to baggage handling.

• Assist arriving and departing guests by opening and closing car and taxi doors.

• Maintain a clean and tidy entrance, drive-way and lobby.

• Guide the guest to the Front Desk and wait behind the guest during the check-in.

• Familiarizing the guest with the room and hotel facilities in accordance with hotel standards.

• Use guest names and greet them at all times.

• Provide assistance to colleagues when necessary.

• Maintains the luggage room tidy and in order.

• Prepare and deliver the newspapers to guest rooms.

• Documents all the errands done within the day.

Awardee: Service Excellence Awardee for LQA Audit in March 2012 Long Service Awardee

Nominee: Colleague of the Month - Front of the House in 2011 Curriculum Vitae

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Achievement: Recognized several times in Trip Advisor and JD Power Jun. 2009 – Dec. 2009 LOBBY HOST

Raffles Dubai Hotel

• Follow the established guest service standards at all times. Ensures the rooming of all Guests is according to standard.

• Maintain a general knowledge of the hotel products and events.

• Establish, promote and maintain good public relation and enhances sales of the hotel at every opportunity.

• Cooperate with colleague, worked as a team player to satisfy every guest.

• Maintain a positive attitude and a warm, friendly manner when interacting with guests and colleague.

• Maintain neatness and organization of the front-of-the-house and lobby areas.

• Maintain safe and clean work areas.

• Direct guests as appropriate.

• Handle guest complaints or problem situations maturely and responsibly.

• Perform special duties as assigned.

Awardee: Colleague of the Month - Front of the House in August 2009 Star of the month in 2008

Nominee: Employee of the Year 2009

Aug. 2007 – May 2008 Kitchen Steward (Pre-Opening Team) Raffles Dubai Hotel

• Ensure all equipment is clean and in good working order.

• Check all chemical levels and inventory.

• Wear all PPE according to standards.

• Review Banquet Event Orders.

• Set up stations.

• Adhere to all sanitation guidelines.

• Assist the Cooks and Servers as necessary.

• Dispose waste.

• Ensure all items are clean according to sanitation guidelines.

• Maintain a clean and organized work area.

• Monitor proper tank temperatures and chemicals.

• Record all breakage.

• Complete day-end dishwasher maintenance.

• Dispose of all broken items in the proper area.

• Remove trash and waste

• Clean, sanitize and close workstations.

Apr. 1998 – May 2007 CRUISE SHIPS

Has worked in various Cruise Ships that travels from United States of America to Europe and vice versa as well as South America, Canada and Asia. These cruise lines caters minimum of 100 Curriculum Vitae

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up to 1,000 passengers of different nationalities from around the globe. Experienced and flexible in working with multi-culture team. Familiar and complied with USPH (United States Public Health) Standards. Has attended various trainings to meet the company requirements and to be aligned with the standards.

2007 Carnival Cruise Line (Ecstacy) - Dining Room Steward 2005 Phoenix Reisen Cruise Line (TS/S Albatros) - Bar Steward 2004 Yacht of Sea Bourne (Sea Bourne Pride) - Kitchen Steward 2002 Yacht of Sea Dream (Sea Dream II) - Kitchen Steward 2001 Celebrity Cruises (M/V Zenith) - Dining Room Steward 2000 Thompson Cruises (TS/S The Topaz) - Bar Steward 1998 Thompson Cruises (TS/S The Topaz) - Bar Waiter TRAININGS

Dubai Way

Attending the Steps to Leadership

Train the Trainer

Basic Safety Training and Instruction

Proficiency in Survival Craft and Rescue Boats Other Than Fast Rescue Boats

Crowd Management, Familiarization and Safety Training on Board Passenger Ship Other Than Ro-ro Passenger Ship

Basic Safety Course (Personal Safety Course, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibility) SKILLS AND ATTRIBUTES

Communication: Confident, clear and fluent both in written and oral English.

Organizational: Leadership qualities, work effectively, independently and as a team member with diverse group of people.

Flexibility: Adapt well to changes and pressure in work place. PERSONAL INFORMATION

Legal Status: Married

Nationality: Filipino

Languages: English (Fluent) and Filipino (Fluent)

CHARACTER REFERENCE: Available upon Request.

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