Business Leader

Lori A. Thomas

https://www.linkedin.com/in/lori-thomas-09943a5/

*** ******* ****, **********, ** 06877 914-***-**** adhww3@r.postjobfree.com Summary

A performance driven, innovative, sales and marketing executive with expertise in leading initiatives that strengthen organizational infrastructure, and proven track record of growing new business revenues and profitability for high technology and services companies, individually and through teams and partnerships, both domestically and internationally (EMEA, ASIAPAC, LATAM).

Extensive background in executive-level report writing, developing, designing and drafting marketing content and collateral. Public speaking, television and video interview experience. Strategic Planning C-Level Sales & Development P&L Management Business Case Development Marketing Management Global Sales and Delivery Leadership Monthly Financial Reporting Strategic Negotiations Commercial Modeling Budget Planning New Business Development Staff and Vendor Management Named 2016 Women of the Channel by CRN.

Experience

2013-Present Metropolitan Telecommunications d.b.a. MetTel New York, NY Senior Vice President of Strategic Client Engagement and Transformation

Reports directly to CEO and is responsible to create, develop and implement clear and compelling customer engagement strategies, encompassing defined value propositions that deliver measurable results across multiple territories and routes to market including case studies and customer references;

Responsible for managing $200M in spend for MetTel’s top-300, most strategic accounts and to strengthen overall relationship, increase revenue and engage C-level executive support;

Responsible for proposal and pricing model development for managed services and new solutions;

Solution, sell and negotiate global maintenance and leasing arrangements for hosted and managed services;

Drive effective working practices and teamwork, steer strategy and ensure consistent and clear messaging, internally and externally; develop competitor battlecards and ensure clear understanding of marketplace;

Develop, monitor and report on all embedded base activities to enable effective management of the account teams and business reporting; develop strategic customer segmentation based on buying behavior;

Present as a representative of MetTel at suitable speaking engagements and industry forums 2007-2013 Vodafone Global Enterprise New York, NY

Global Head of Sales and Professional Services –Telecoms Management Practice Reports directly to the President and Chairman of the Americas and is responsible to create the ongoing strategy and management of the Sales and Account Management teams, globally. Member of Board for Quickcomm (subsidiary of Vodafone Global Enterprise). Lead geographically dispersed direct sales, account management and marketing teams to drive Business to be the “No 1 Communications Management provider for Multinational Corporates with annual IT-telecom spends in excess of

€10m p.a.”

Responsible for a €31M TCV target (€12m IYR). Manage geographically dispersed Client Management and Delivery teams to successfully complete all client engagements through input to the planning and execution of each project and maximizing customer satisfaction through effective Account Management.

Create, develop and implement clear and compelling sales strategies, encompassing defined value propositions that deliver measurable results across multiple territories and routes to market including case studies and customer references and to present at suitable speaking engagements

Develop, monitor and report on sales activities in region, to enable effective management of the sales team and business reporting.

Develop pricing and commercial models for managed services.

Guest speaker at the CFO Summit in 2012 as well an industry expert panelist at the AOTMP event in 2013.

110% quota achievement and led the TEM sales organization in performance. Lori A. Thomas

https://www.linkedin.com/in/lori-thomas-09943a5/

147 Nursery Road, Ridgefield, CT 06877 914-***-**** adhww3@r.postjobfree.com Vice President, Global Head of Client Services and Member of the Board of Directors for TnT (Acquired by Vodafone in 2010)

Reports directly to the CEO and is responsible to create the ongoing strategy and management of the Client Services organization.

Manage staff of Sales, Marketing and Client Management professionals to ensure the highest caliber service and message is delivered to our existing and prospective clients and analyst community, establishing clear roles, responsibilities and client deliverables as well as ensuring successful prioritized marketing initiatives are executed.

Sales and Marketing Initiatives:

Developed strategy and implemented a comprehensive sales pipeline and marketing metrics to track key milestones and to project sales numbers, by month, to track budget forecasts

Strengthened relationships & visibility within the analyst community; formed multiple strategic alliances

Developed a strategy and process for all marketing activities, RFP responses, trade shows, events and developed overall content for a complete TnT-Website overhaul

Maintained and tracked initiatives against baseline budget for forecasting purposes and overall ROI

Client Management Center of Excellence Initiatives:

Developed Strategy and Roadmap for 2007-2008 Client Management team, including standardized Client Stewardship program and list of KPI’s for Client Managers

Developed Strategy Tracking process to ensure CMs are focused on increased revenue from existing clients by weekly and monthly meetings and the utilization of the revenue forecaster to track progress

Organizational Infrastructure Development:

Developed various TnT Service and ROI templates to propose and justify new services

Standardizing Existing and Prospective Client Proposals and developed process for tracking metrics

Developed Standardization of Client Implementation Process

Created a Marketing Process to ensure all copy is proofed, accurate and deployed efficiently

Developed Demand Set Process & Executive Summary Deck for various client contract negotiations

Corporate and International Expansion:

Developed International Project Plan for country by country roll out (ongoing)

Developed Sales and Marketing plan for European expansion

Established a Competitive Market Research program for TnT to understand European and Asian challenges, competitive landscape and opportunities to leverage

2006 UBS Stamford

Associate Director, Operations & Technology, Shared Sourcing 2004-2005 Citigroup New York, NY

Vice President, Operations & Technology, Shared Sourcing 2001-2004 Wireless Facilities Inc. Montvale

Vice President, Program Director, NE Market, Operations & Deployment 1993-2000 Verizon Wireless Bedminster, NJ

Sr. Member of Technical Staff, Network Engineering Staff Director, Security & Compliance, Legal Dept. Manager, Security & Compliance, Legal Dept.

Program Manager, Systems Conversions,

IT Analyst, Fraud Dept., Network Dept.

Billing Analyst, Customer Service

Education

Dec 1998 Nyack College Nyack, NY

Bachelors of Science Degree, Organizational Management

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