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Amol Jagdale

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Amol Jagdale

**/* **********, **** ******* railway colony,

Kurla (E). Mumbai: 400 024

Email: adhwpy@r.postjobfree.com

Contact No: +91-773*******

Over Ten and a half years of experience in the Hospitality and customer service industry, with an established record of decision making, Experience in all phases of management systems, guest services, and overall support functions/facilities, particularly strong in attaining goals, cost control and building strong guest relationships to ensure repeat and referral business.

Objectives

To make efficient and optimum use of skills acquired over a period of time, while acquiring new ones and working on existing shortcomings. This will result in a mutually beneficial relationship for the organization as well as the individual.

Work Experience:

Worked with Hotel Preeti Executive Satara, as Assistant Front Office Manager from August 2015.

As an Assistant Front office manager, my sole responsibility covers the overall operations of the front office department. I am accountable for maintaining a professional work environment, staff supervision, and administrative support for the complete hotel operations. Overseeing phone reservations and room assignments, greet and registers guests, and fulfill requests for special services, such as meetings or transportation. Dealing with any Guest problems, and may offer discounts, adjustments to bills, or complimentary rooms to compensate for the inconvenience. Also, meetings with other department managers, such as marketing and revenue, to find ways of improving the guest experience.

Working with Angriya Sea Eagle Cruises as Assistant Cruise Manager from August 2018 to March 2019.

As an Assistant Cruise manager, I joined the pre-opening team. My sole responsibility covers the handling of Guest embarkation & disembarkation. To take care of all guest queries and complaints with regards to amenities onboard. Assist Cruise Manager in the day to day Cruise operations. Assisting front office with embarkation & disembarkation process. Reason to Leave: For better career prospects, professional growth, and work opportunities.

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Amol Jagdale

Worked with AIDA cruises, Germany as Assistant Crew Purser from May 2015 to July 2015

Whilst working as an Asst. Crew Purser the responsibility includes taking care of the crew and their needs and requirements on a timely basis with the cooperation of Crew Purser.

Roles and responsibilities

Includes to ensure all the embarker and disembarker crew, all arrangements are made on a time-bound basis. The arrangements included arranging valid visas, hotel, and airport transfers, with cooperation with the port agents. During the crew opening hours, need to make sure all crew concerns are addressed accordingly with Crew Purser. All the valid certifications of the embarked crew have to be checked and correctly entered into the computer system(Mistral). All the handling of the crew effects must be entered into the computer system(Fidelio) after embarkation. Have to make sure that all disembarking crew are aware of their transport arrangements and are escorted to the terminals and the transfers. All the process of the onboard Crew Welfare is to be taken care of along with departmental tip distribution. The Crew welfare cash box has to be taken care of with over 9,000 Euros. The cabin checks to be done weekly with senior officers and the protocol to be sent. The safety manning no assigning has to be done for the new embarking crew with the assistance of the safety officer. The safety manning no’s allotment has to be taken care of from disembarker to embarker keeping safety duties and crew certification in mind.

Reason to Leave: Serious medical emergency at home.

Worked with Hotel The Fern Residency, Chembur, Mumbai as Duty Manager from June 2012 to December 2014

As a Duty Manager Responsible to ensure decorum of operations in the lobby and maintain good relations with the guests, obtaining feedback, and ensuring proper follow-ups.

Roles and responsibilities

To abide by the Mission statement, To abide by the values and rules of the hotel, Controlling the guest transfers to the airport, Coordinating with the airport, Handling Guests complaints and ensuring they are attended to properly, Meeting and facilitating V.I.P’s on check-in, Rectifying the Guest registration cards, Checking and following up on resident Guests check out, Checking and following up on Guest billing, Handling billing queries on Guest check out, Authorizing allowances, rebates, and paid-outs, Checking the night room charge reports, Solving HKD discrepancies, Attending to Guest requirements for Doctor or Medical assistance, Checking RED ALERT report, High balance /Over credit report, Controlling the use of a master key, Controlling staff movement in the lobby. Roles and responsibilities (Night Shift)

Take a round of the following areas:- Back Office, Bell Desk, Porch Area and Business center, Check staffing in all front office areas, Check availability of vehicles, Check Guest balance and do necessary follow-ups, Action HKD occupancy report, Check DND report, Check shift registration cards, Check and authorize allowances passed, paid-outs and hotel account vouchers, Scrutinize expected arrivals for the day, Makes crew 3

Amol Jagdale

/group movements and airport transfer movements, Check r oom position and as necessary brief all concerned And if rooms available inform HRA counter, Check hand over from the previous shift inventory of tickets credit card slips, envelopes, keys, and any other important item, Take a round of the entire Hotel, Ensure that retention is charged, Check the night audit reports and update with DRR. Log in GM’s logbook all irregularities reported and observed and all Guest complaints. Reason to Leave: For better career prospects, professional growth, and work opportunities.

Worked with P&O Cruises, Carnival UK. Southampton as a Guest Services Executive from March 2008 to September 2011 At P&O Cruises I have achieved all targets and goals and been awarded the outstanding performance award thrice. I have also covered the slot of an Asst. Front Of House Manager & Asst. Crew Manager, trained colleagues, and newcomers at the reception desk and help in team bonding and building up their confidence with the job role and systems used.

Roles and responsibilities (Reception Desk)

Whilst working as a Guest Relations Executive my job responsibility is handling all Guest queries, complaints, information requests, and financial services embracing the CRUISE ethos. Also covered the slot of Asst. Front Of House Manager.

Financial services included banking, foreign currency exchange, postage stamp sales, and the administration of guests onboard spending accounts. Supported the Accounts Manager by taking responsibility for GCS reports – completed all queries relating to credit cards and payment issues and worked with the Accounts Manager to protect revenue and control guest debt.

Roles and responsibilities (Night Guest Relations Executive) Supported the Finance Officer Nights for maintaining the financial budget. Duties including a full understanding of Officer Budget accounts and monitor whether they are correctly signed and charged and submitting all End of Cruise reports information to the Accounts Manager. Posting of all medical charges on guest accounts before midnight. Transferring Bar charges of guest micros chits to the right accounts. Counting and being responsible with the Casino count every night and counting the bulk cash and boxes on turnaround night. Updating the Bar Walkabout sheet and submitting two copies to the Admin manager before a certain port of calls. Handling guest complaints at night. Responsible for maintaining the company standards of service to guests and the operation of the hotel department onboard ship. Responsible for the ‘close down’ of the hotel operation at night in liaison with the Finance Officer Nights, the Bar Services Manager, Concession Managers, and the Duty Hotel Manager whilst ensuring that all specified security (particularly high-risk area) measures are undertaken. And preparing the night log with all the incidents that occurred during the night.

Reason to Leave: For better career prospects, professional growth, and work opportunities.

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Amol Jagdale

Worked with Hotel Atlantic, Juhu Tara Road, Mumbai as Front Office Executive from August 2007 to April 2008

Worked with Hotel Jayshree, Opp. Domestic Airport, Mumbai as Front Office Executive from July 2005 to August 2007

HOTEL K STARS, CBD Belapur Mumbai, as Front Office Asst. from March 2004 to July 2005.

Roles and responsibilities (Front Office Executive) Whilst as the front office executive in the various hotels in Mumbai, my job responsibilities were, taking care of in-house Guests, taking phone bookings with coordinating with the front office manager. Handling cash floats. Handling corporate group bookings and follow-ups with various corporate houses for outstanding payments. Providing training to the newly joined hotel trainees. Maintaining complete hospitality standards within the internal & external clients.

Reason to Leave: For better career prospects, professional growth, and work opportunities.

Educational Qualification:

University degree –Diploma in hotel management & Catering technology from Metropolitan Education Trust, Pune.

Higher Secondary from Mumbai board of higher secondary education

& secondary from Pune board of secondary education.

Completed Level 2 in Food Safety in Catering from Chartered Institute of Environmental health. London.

Completed P&O cruises training for Handling Difficult Guests and crowd management.

Completed STCW 2010 Course.

Completed Crowd management (Passenger Ship familiarization) 2010 course.

Completed Security Duties (Security duties with designated ship security) 2010 course.

Personal Details

Date of Birth – 02nd July 1981

Gender – Male

Nationality – Indian

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Amol Jagdale

Marital status – Married

Height – 164.5cm

Weight – 65kgs

Vision – Normal

Passport No – Z4750790 Expires on 21st Jan 2028

USC1D Visa - Expired on 30th June 2019

Computer skills and software knowledge:

Basic knowledge of COMPUTER (MS OFFICE), Word, Excel, PowerPoint, Outlook, and Web. Good knowledge of Excel 2007 in creating various spreadsheets. Following the computer systems, I have worked with. o Core-Fx

o Core4

o PMS

o Lotus Notes

o EDS

o Fidelio hotel

o Fidelio Cruise

o Mistral

o HotSeys

o Hotel Mate 0.3

o Micros

o WinHMS

o Windows operating systems

Hobbies:

Traveling, Reading, Playing cricket & listening to music. Achievements:

Received 3 times the outstanding performance award for the Guest services whilst working aboard the ship. Have received various awards for Creative works.

Amol Jagdale

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