TANUSHREE BHOIR

E-mail: adhwnh@r.postjobfree.com

Mobile: 880-***-****/ +65 84257601

OBJECTIVE

To work with a reputed travel agency with opportunities to explore my skill sets and knowledge. Provide best client servicing experience and help achieve organizational objectives for ensuring sustained growth and development.

EMPLOYMENT PROFILE

LUXURY TOURS & TRAVEL PTE LTD RESERVATION EXECUTIVE AUG 2019 – JUNE 2020 Associated with Luxury Tours & Travel Pte Ltd (Singapore) as Reservations Executive from Aug 2019 till June 2020.

Work Profile:

• To maximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell venue services.

• To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.

• To liaise with all departments to ensure the best service is provided to our customers.

• To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.

• To create daily floor sheets detailing reservations.

• To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus ensuring the ability to provide a thorough response to customer enquiries.

• Making reservations for customers based on their various requirements and budgetary allowances.

• Checking the availability of accommodation or transportation on the customers’ desired travel dates.

• Helping plan travel itineraries by suggesting Singapore tourist attractions and places of interest.

• Processing payments and sending confirmation details to customers.

• Sorting out any issues that may arise with bookings or reservations.

• Selling and promoting reservation services.

• Answering any questions customers might have about the reservation process.

• Up-selling, when appropriate, by informing customers of additional services or special packages

• Providing support to customers who may need to amend or cancel a reservation. SOTC TRAVEL LTD SENIOR EXECUTIVE – OPERATIONS JULY’2014 – AUG 2018 Associated with SOTC Travel Ltd. in Corporate Department as Operations Executive from 21 July 2014 till 31 December 2016. Promoted as Senior Executive in Jan 2016. Responsible for arranging all MICE operations and RFP preparation, working with the sales manager to promote our services and increase sales, performing data analysis. Work Profile:

• Conduct overall group operations including proposal preparation, manifest creation, cost management, and air and land arrangements.

• Conduct thorough financial management for MICE operations to maximize revenue.

• Arrangement of airline reservations, hotels, and other travel related arrangements for MICE customers.

• Look for every opportunity to sell TCC preferred carriers, hotel and other preferred vendors to maximize commission revenue.

• Serve as tour escort as needed.

• Plan and conduct site inspections for potential venues for MICE business.

• Assist Sales Manager with sales activities and operations.

• Making last-minute arrangements and comparing various travel options to get the best arrangement.

• Well versed with visa processing.

• Follow up with the visa team for the visa status.

• Arranging Tour Manager File, Lerms and Handovers before group departure.

• Provide all relevant information to tour managers relating to group movement and other activities in the itinerary.

• Developed an extremely extensive network of overseas travel vendors that help to keep costs down.

• Coordinating with overseas supplier before and during the groups arrives.

• Conduct additional business tasks/special projects in addition to above essential functions as needed.

Corporate associated during my tenure: Raymond Group, Eureka Forbes, Savex Technologies, Pidilite, Ultratech Cements, Zydus Cadila, Asian Paints and many more. ACHIEVEMENTS

Awarded as “Best Operations” in Regional Category

Achiever in “Best Operations” in National category

Achiever in “Best Operations” in Kuoni Fellowship Awards SKILLS

In-depth knowledge of the destinations covered under various travel plans.

Knowledge of various travel requirements such as visa formalities, tour operators, etc.

Certificate course from IATA in airline ticketing

Proficient with Microsoft Office, and various ticketing and visa portals.

Hospitality skills

Negotiation skills

Interpersonal skills

COX AND KINGS INTERN NOV'2012

Handling Walk-ins and giving information on international destinations and helping them to get all their documentation and formalities done.

WORK PROFILE:

• Working under the team of SWOT ANALYSIS of the organization helped to understand the strength and weakness the organizations can have and how to tackle the situation and get fruitful results.

• Advise customers on passport and visa requirements, as well as on travel insurance options and taking care of completion the documentation of the customers such as Passport, Visa etc.

• Hotel accommodation, cruises and pre-packaged tour products

• Communicating with the customers helped to know the traveler’s expectations and how to get them fulfilled while matching the customers budget. PLEXUS NETCON CUSTOMER SERVICE EXECUTIVE MAR’2009-AUG’2012 Worked as an CSE for Telecommunication company, handling customers queries on call and also generating sales for the organization.

WORK PROFILE:

• Provide excellent customer service and build customer loyalty.

• Handling customers on calls and emails and also attending online chats for any enquiries and queries.

• Preparing reports on daily, weekly and monthly basis.

• Retaining back the customer after solving their issue which leads to customer delight.

• Training staff and motivating them to generate sales and make the atmosphere good place to work.

• Handling the technical support and getting the services activated for the customers and Co- ordinate with the concerned departments to resolve complaints and requests.

• Handled Customer's cancellation list and ensuring proper call to be made for accurate reason. SCHOLASTIC

IATA - UFTAA Foundation (Montreal, Canada) Exam Passed with Distinction in March 2014

Diploma in International Travel and Tourism from Rashmi’s Transworld Academy 2013 Graduated in Travel and Tourism Management from H P T Arts and R Y K Science College

2009 HSC H P T Arts and R Y K Science College Nasik and secured an aggregate of 66.73%

2007 SSC K N KELA High School Nasik and secured an aggregate of 62.82% ACHIEVEMENTS DURING ACADEMICS

Nominated as "BEST STUDENT OF STUDY TOUR 2013.

Awarded as Best Volunteer for World Tourism Day Exhibition 2011. Awarded as Pilot Volunteer for World Tourism Day Celebration 2012. PERSONAL DOSSIER

DATE OF BIRTH 18TH MAY 1992

LANGUAGES KNOWN English, Hindi and Marathi

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