Debbie Hudak

**** ******* ****

Parma Hts., Ohio 44130

216-***-****

adhwlv@r.postjobfree.com

SKILLS

Internet research, Curium/Voyager, SSP, interviewing, scheduling, insurance claims management, investigations, writing reports, back ground investigations, training/educator, management, claim intake/ status/policy, web claims, remediation, airline allowance, Link/Triumph, Microsoft skills, business management, exceptional customer service skills, banking regulations, compliance regulations, web claims, coach assist/supervisor trouble shoot difficult calls. Tier 3, skilled in working on multiple screens in multiple programs.

EXPERIENCE

Sedgwick Claims Management / AMEX Assurance Company Tier 3

Customer Care Professional, Seven Hills, Ohio May 13, 2013 – Present

Assigned new claims to the appropriate claim handler

Entered verbal and written application information that meets both the internal and external customers’ requirements accurately into the claims management system

Contacted the card member by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

Certified in Policy, New Loss and Status calls, Claims Management, Web Claims and Airline Allowance

Picked to be on Remediation team for past denied claims

Sedgwick uses my calls in training for excellent Customer Service Skills, trained new employees.

Assigned to web claims

Supervisor for Coach Assist calls, troubleshooting difficult calls.

Tier 3

Freelance Investigator, Cleveland, Ohio. May 1, 2004 –May 13, 2014

Investigated the Imperial Avenue Serial Murders, Investigated Craigslist Murders

Rea Investigations, Middleburg Heights, Ohio May 1, 2004 May 13, 2013

Investigative Specialist

Collected information and wrote background investigations for corporations and other entities

Interviewed criminals and witnesses

Served Process on individuals and businesses

Wrote detailed reports on all investigative cases and maintains in depth records and documentation.

Reviewed incoming mail and distributes as appropriate; prepares outgoing mail

Typed correspondences, reports and other department documents as necessary

Made copies of printed documents and files correspondences, reports and other records

Conducted investigations

Evaluated cases for patterns and trends

Worked with courts and law enforcement agencies

Analytical and effective problem solving skills

Hair Logic Inc. and Hair Mechanics 1983 -Present

Owner / Operator / Administrative

Worked as licensed Owner/Cosmetologist/Manager/Instructor

Worked on accounting, bookkeeping, and payroll, arranged travel schedules and other associated reservations

Managed a team of thirty eight Hair Designers, in two salons

Answered telephone and provides information to callers. Organized and facilitated Dog and Pony Shows

Scheduled appointments and meetings and oversee vacation and work schedules for the group.

Greeted visitors, ascertains nature of business and directed to appropriate person

Debbie Hudak

6659 Newbury Lane

Parma Hts., Ohio 44130

216-***-****

adhwlv@r.postjobfree.com

ITT Technical Institute, Strongsville Ohio

Applied Science Degree in Criminal Justice

Dean’s List 3.87

David Vine Internet for Investigators, Independence, Ohio

Completed Internet for Investigators

Completed Advanced Internet Search for Investigators

Conflict Management Seminar, Cleveland, Ohio

Completed seminar in conflict management

COMMITTEES

Past member of the Board of Zoning and Appeals in Middleburg Heights

Past Secretary of West Suburban Optimist Club and Publisher of the Newsletter

Past Board of Director for Silver Oaks Homeowners Association

Past member of ITT Tech Criminal Justice Club

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