Name : Avinash Singh Tyndall S/O Bhagwan Singh Tyndall

Age : 35 Years Old

Date of birth : 10 August 1985

Address : No.2, Jalan Restu 2, Taman Restu, 43000 Kajang, Selangor

Gender : Male

Marital Status : Single

Nationality : Malaysian

Contact Number : +601*-*******

Email : adhwkt@r.postjobfree.com

Highly talented and result orientated professional with proven ability in Information Technology Management, by improving efficiency of operations, and team building to determine effective processes for operations. Able to identify/analyze strength and opportunity and implement standard company polices changes in operation and system to optimize productivity, with a significant exposure to the management together with 10 years of experience at Senior Executive level.

To pursue a rewarding career in Information Technology Management where my varied skills can be profitably utilized to achieve corporate objectives. Able to juggle multiple priorities and meet tight deadlines without compromising quality and to accomplishment of its goals and promote a positive work environment

University : Segi College, Subang Jaya, Selangor

Field of Study : Management & Management Information System

Major : Information System & Business Management

Course : American Degree Program (ADP)

Grade : (DISCONTINUED)

University/Collage : Sek Men Keb Tinggi, Kajang

Field of Study : Arts

Major : Accounting

Course Completed : SPM

Grade : Pass / Non Gradable

1)Company : DENTSU AEGIS NETWORK

Designation : Remote Desktop Engineer

Duration : August 2019 – PRESENT

Work Description

Hardware & Software

-Troubleshooting day to day issues related to hardware’s & software’s for Desktops, laptops & printers.

-Imaging PC’s & laptops with Windows 7, 8, 8.1 & 10.

-Knowledge on set-up and troubleshooting network printers & stand-alone printers (Canon).

Active Directory

-Add & remove users & assets.

-Changing or adding machines & users to different OU’s.

-Account & asset creation.

-Password change & reset.

-Add & remove account memberships/permissions.

MS Office 2013, 2016 & Office 365.

-Knowledge on troubleshooting issues related to MS Office.

-Knowledge on MS Outlook troubleshooting.

OKTA

-Knowledge with OKTA Admin and OKTA Mobile.

-Access and configuration troubleshooting.

Ticketing Tool

-Service Now (SNOW)

SCOM (System Center Operations Manager)

-I was appointed the pioneer engineer to monitor SCOM alerts.

-I would create tickets for all alerts received in SCOM.

-I would also place servers in Maintenance Mode within SCOM as well.

SCCM 2012

-Knowledge on SCCM 2012 R2.

-Push & uninstall software’s & packages.

2)Company : SCICOM MSC BERHAD

Designation : Desktop Engineer

Duration : October 2015 – August 2019

Work Description

Hardware & Software

-Troubleshooting day to day issues related to hardware’s & software’s for Desktops, laptops & printers.

-Imaging PC’s & laptops with Windows 7, 8, 8.1 & 10.

-Knowledge on set-up and troubleshooting network printers & stand-alone printers (Canon & Xerox).

-Knowledge for Outlook and GSuite App set-up on mobile for both Apple & Android.

Active Directory

-Add & remove users & assets.

-Changing or adding machines & users to different OU’s.

-Account & asset creation.

-Password change & reset.

-Add & remove account memberships/permissions.

MS Office 2013, 2016 & Office 365.

-Knowledge on troubleshooting issues related to MS Office.

-Knowledge on MS Outlook troubleshooting.

SCCM 2012

-Knowledge on SCCM 2012 R2.

-Push & uninstall software’s & packages.

-Software packaging.

-Inserting OS images & modifying OS image task sequence.

Servers & Switches

-Knowledge in racking & patching.

-Basic knowledge on configuring server.

-Understand on how backup power works (UPS).

Network

-Knowledge in TCP/IP troubleshooting & configuration.

-Knowledge in LAN, WAN & VLAN.

-Knowledge in all basic network troubleshooting.

-Troubleshooting firewall issues.

-Knowledge in Domain, DHCP & SMTP.

IP Phones

-Knowledge in configuring and set up for Cisco & Avaya IP Phones.

-Knowledge with Avaya Agent Desktop (AAAD) & Avaya reporting.

-Knowledge in Verint as it was used to record calls, chats & emails for Avaya.

Video Conference

-Knowledge with Polycom VC.

-Have basic troubleshooting knowledge.

Ticketing Tool

-Manage Engine – Service Desk Plus.

Google Suite (GSuite)

-The company moved from MS Office 2013 & 2016 to GSuite.

-Was trained by the appointed Project Engineer.

-Provided training to all employees including the Operations Managers.

-Managed the account creation using Microsoft Exchange Admin for new hires.

-Troubleshoot any issue related to GSuite.

Project Management

-Managed & lead multiple IT projects for new and continued operations.

-Worked with 3rd party vendors as well.

3)Company : BAKER HUGHES (OIL & GAS COMPANY)

Designation : System Specialist

Duration : October 2014 – September 2015

Work Description

To resolve issues related to all programs related to the PC's & Laptops.

Cover all OS's; WIN XP, WIN 7, WIN 8 & WIN 8.1 including 32-BIT & 64-BIT.

Level 1 & Level 1.5 system specialist.

My tasks covers all Microsoft Office programs - 2007, 2010, 2013 (MS Documents, Outlook, Office Communicator), Networking, Server, SAP, Scripting, Packaging (Software's), Hardware installations.

I have experience using Active Directory, Admin Tools, Remoting & SCCM.

I have experience with Xerox printers such as creating Secure Print Accounts, unable to print issues, adding & removing Network & Local Printers.

I have experience fixing Online Learning issues such as Unable to See Certificate, launching issues, Firewall issues.

I have experience with Browser Troubleshooting & Optimization, i.e Internet Explorer 8, 9, 10 & 11. Also include Google Chrome.

I have experience working with McAfee issues as an Admin user. I perform EEPC recoveries, manual installation when the Security Updates fail to update automatically.

There are also countless tools & software's that are related to Drilling & Shipments that I would forward to the Level 3 Teams as they are in-charge.

I also troubleshoot issues related to Cisco IP Desk Phone & Cisco CallNet (Soft phone)

I perform basic SAP troubleshooting.

4) Company : ACS, A XEROX COMPANY & COGNIZANT TECHNOLOGIES

SOLUTION

Designation : IT (GLOBAL clients)

Duration : December 2010 - August 2014

Work Description

To resolve issues related to LMS (Learning Management System) such as launching issues, registration issues, completion issues, searching issues and many more.

Supports large numbers of high profile clients such as ACS, Hertz, Amex, Ernst & Young, Ironwood, Beckman & Coulter, Deloitte, Turner and BNYM.

Server checks (EY Client) if they are running as it should.

Extracting daily & weekly report to see if all employees data’s (EY Client) are updated accordingly. i.e. Class awarding, Merger of profiles (old with new) when employees change their work region, Feedback details that were sent by the class counselor & classes that are no longer required.

I am a contractor employee for ACS & a permanent employee for Cognizant.

5) Company : HSBC DATA PROCESSING

Designation : Global Support Executive (GSE)

Duration : October 2008 – March 2010

Work Description

Day-to-day processing & support of the business in one of the product or functional streams

Investigation, resolution and ownership of all issues relating to the process

The monitoring and chasing of outstanding items

High standard of client service

Timely escalation of problems

To acquire a broad and detailed understanding of markets products and processes

Proactively review process mechanisms and identify improvements and efficiencies

4) Company : COMMERCE INTERNATIONAL GROUP

Designation : IT Executive

Duration : January 2005 – October 2008

Work Description

To provide end user PC Support and Troubleshooting to support windows platform and all other software / system applications including setting up workstations and to create and provide user guide for each functionality.

To ensure all IT infrastructures are in order and accessible at all times.

To make sure all company computer system are documented and updated with the latest info.

To ensure all users are using the correct software licensing and all company computer systems are properly and duly licensed.

To propose software and application upgrade/enhancement should the need arises.

OPERATING SYSTEMS : WIN XP, WIN VISTA, WIN 7, WIN 8, WIN 8.1, WIN 10 10

SYSTEM TOOLS : INTELLINEX, CSOD, EDS, IBM Rational ClearQuest,

WFM, SKILLPORT & SKILLSOFT, ServiceDesk Plus & Windows Server 2012

SCRIPTING LANGUAGES : HTML, JAVA

1.Handling Complexity

Demonstrates ability to effectively multi-task and exceed goals in a timely manner

Effectively and efficiently manages information and other resources to complete objectives

2.Results Driven

Makes reasonable effort to achieve and drive business results

Consistently demonstrates action-oriented, enthusiasm and determination to succeed

3.Personal Development

Proactively increase skills and knowledge in relevant business related-areas

Stay knowledgeable about industry trends and advances in profession

4.Professionalism

Demonstrates truthfulness, tact, courage, and composure in unpleasant or frustrating situations

Focuses activities that are important to success

Proficiency level: 0 - Poor, 10 – Excellent

Language Spoken Written

English (Primary) 10 10

Bahasa Malaysia 9 9

Punjabi 8 0

Availability : 1 Month Notice

Expected Salary : N/A

Preferred Work Location : Doesn’t Matter

Willing to Travel : Yes

1)Name : Rahul Sumansalam

Organization : SCICOM MSC BERHAD

Position : Senior Operations Manager

Contact No : +601*-*******

Relationship : Senior Operations Manager

2)Name : Anne Sumita Pillay

Organization : SCICOM MSC BERHAD

Position : Operations Manager

Contact No : +601*-*******

Relationship : Operations Manager

3)Name : Naveen Gobe

Organization : Baker Hughes

Position : Team Leader

Contact No : +601*-******* (Office Number)

Relationship : Leader / Personal Advisor

4)Name : Kamarul Ariff

Organization : ACS, A Xerox Company (Affiliated Computer Services)

Position : Supervisor

Contact No : +603-******** / 012*******

Relationship : Supervisor

PERSONAL PARTICULARS

CAREER PROFILE

OBJECTIVE

EDUCATION

EMPLOYMENT HISTORY

Top Skills

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