RESUME

Gopinathan Indumathi,

Blk ***

#**-***, ********* **** ****,

Singapore -730632,

Ph: +65 97543044, +65 88461412

Objective

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offer professional growth while being resourceful, innovative and flexible. Confident to build a career with an organization with a team of committed & dedicated people .

Educational Qualification

S.No

Qualification

Name of the Institute /Board

Percentage

Year of Pass out

1

M.Sc(Yoga for Human Excellence)

Bharathidasan University,Trichy

71%

2014

2

B.A(Yoga for Human Excellence)

Bharathiar University,Coimbatore.

80%

2012

3

Diploma in Computer Technology

A.D.J.Dharmambal Women’s Polytecnic,Nagapatinam

80%

2001

4

S.S.L.C

Govt Girls High School,Vedaraniam

88%

1998

Availability : 2 weeks

Current Remuneration : S$2800

Expected Remuneration : S$3000 negotiable

Reason for Leaving : Searching My Experience Related

Nationality :Indian

Visa (If Applicable) : S Pass

Interview Availability : Evening 6.30 PM

Computer skils:

C

C++

C#

Java script

ASP.Net

Selenium

Visual Basic &Visual Studio

Oracle

Html 5

TypeScript

Tally 9.0

Microsoft Office

Summary of Skills:

Network design and implementation

Exceptional vendor relationships

Outstanding knowledge of software maintenance

Excellent problem solving and analytical skills

Load balancing and scalability

Database performance modification

Software performance modification

Process improvement

Experience of handling Customer care service .

Skilled in prioritizing tasks and meeting deadlines

Familiarity with safe work conducts and common safety hazards

Hardware and Software Skills

Excellent accounts, administrative and coordination skills

Excellent communication, computer, and multi-tasking skills

In Singapore

Current employer:

Name of the Company : Century Global Resources Pte Ltd, Singapore.

Designation : Information System Officer

Duration : 04 June’19 to Till date

Roles & Responsibility

modify, clean, install and repair computer systems and hardware.

Troubleshooting Networking, Devices and Software issues.

To configure computer applications.

Train people on how to use different types of systems.

Monitor daily performance of technical systems.

Help companies deploy new software or hardware systems.

To monitor and maintain computer networks.

To configure operating systems.

To resolve issues related to the network.

Installation and configuration of Desktops, Laptops and Networking Devices.

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask staff targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Follow up with other branch staff to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain jovial relationships with clients

Conduct Stress relief Meditation for Staffs (Work Under Pressure)

Manpower / Work-pass Management

PA & MYE allocation planning, Manpower quota control

Foreign workers requisition and Work pass applications and cancellation

Work pass renewal and Levy waiver application

Handle and update leave of staff and claims

Foreign workers requisition, Work pass applications and cancellation

Work pass renewal, Levy waiver application, Authority appeal submission

Staff & Workers’ Management

To handle customers’ phone calls, Job advertising, Interview arrangement

Pre-employment medical screening, Preparation of letter of employment, confirmation and termination

P-File (creation & management), On boarding and exit clearance (orientation & exit interview)

Payroll calculation (Weekly and Monthly) (TMS)

Staff & Workers’ grievances management

Workers’ dormitory updates (OFWAS), Maintain staff and worker’s database, Leave update

To handle customers’ phone calls

Staff & Workers’ grievances management

Workers’ dormitory updates (OFWAS)

Accounts

Maintain a proper petty cash record, Prepare a monthly of profit for every site

Prepare monthly P&L for company, Prepare Invoice and Credit Note

Perform credit control duties

Ensure expenses are low (control cost)

Forecast and foresee any loss on new project undertaking

Prepare AP & AR monthly

Handle Quick book inputs for inventory and accounts and Yearly income tax

Prepares and submits monthly CPF contributions

Prepares and submits monthly GST return

Chase for payment, Collect payment from customer

Prepare cheque for all the suppliers, Handle the bank statement

Reports’ Management & Other Duties

Daily staff & worker’s movement report

Monthly manpower headcount report

Monthly workers’ payroll, Monthly Quota report

Handle overall office job and management team

Other ad-hoc duties assigned by Director

Authority appeal submission

Insurance Management

Update database for workers’ insurance (FWMI & WICA)

Handle and close gaps for WICA case (main contractor & sub-contractors)

Gather information for policy renewal

Prepare letter of guarantee and liaison with hospital for any admission

Training SCOC and core trade at BCA

General work scope

Renewal of service contract for equipment maintained by external vendors

Prepare Quotation and invoice for clients

Prepare the delivery order, exchange note and return note

Send reminder letter to customer about payment

Completion of Service Tax

Collect payment from customer

Prepare cheque for all the suppliers

Handle the bank statement

Prepare account for every month the income and outcome

Performs administrative works

Handles the QuickBooks inventory & accounting software

Prepares and submits monthly CPF contributions

Prepares and submits monthly GST return

Handle the monthly payroll calculation including overtime, allowance, claims, statutory payments and other employee's payment for crew and staffs

Handle CPF submission, tax clearance, NS man claims, maternity and childcare leave claims

Good knowledge of Singapore Labor Law & local practice

Documentation, scanning, faxing and photocopying

Previous employer:

Name of the Trust : Transperfect Solutions India Private Limited, Chennai

Designation : Test Developer(QA)

Duration : 22 Oct’18 to April 30th 2018

Roles and Responsibility:

Understand product requirements presented in a functional specification wireframe.

Develop test plans and test cases to test that the requirements are properly turned into working software.

Learn and educate users on Company applications and other IT services.

Research and identify solutions to software and hardware issues

Exhibit an understanding of Microsoft .net technology stack.

Exhibit competency to both manually test as well as automate the test cases using selenium and c#.

Be capable of installing the product on Microsoft .net technology stack.

Exhibit the enthusiasm about technology.

Desire to work on large scale enterprise web systems.

Learn from our senior technical leaders.

Follow the SCRUM process and be able to find and file the bugs in the product.

assistance to clients regarding hardware and software issues.

Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Previous employer:

Name of the Company : Anantha Thavam Yogasana Naturopathi and Educational development Trust,Vedaraniam

Designation : IT support cum Admin Assistant

Duration : 01 June’15 to Sep 30th 2018

Previous employer:

Name of the Company : M.S.Swaminathan Research Foundation-(World Bank Project)

Designation : IT technical support cum Account Assistant

Duration : 07 April ’2013 to 04 April’2015

Previous employer:

Name of the Organization : Bharathi Women development Centre-NGO

Designation : MIS Officer ( IT support)

Duration : Sep ’2012 to March’2013

Previous employer:

Name of the Organization : CREATE _NAGAPATTINAM

Designation : IT Support Manager on for WALMART Cashew Project

Duration : March ’2008 to Oct’2012

Overall Roles and Responsibility:

Handling customer technical support cases through phone and email submission

Updating the company website with tech tips and brief documents

Evaluating system potential through assessing compatibility of new programs with existing programs

Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations

Maintaining system functionality by testing computer components

Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action

Maintain client confidence by keeping their information confidential

Preparing reference material for users by drafting operation instructions

Resolve customer's issues via the telephone, email or zoom session

Reproducing issues in-house and responding back in a timely manner

Regular follow ups with customers with recommendations, updates and action plans.

Escalate issues in a timely manner according to Standard Operating Procedures

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues

Create new knowledgebase articles to capture new learning's for reuse throughout the organization.

Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies

Focus on an area of technical specialization and attend technical trainings,

Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Prioritize and manage the workflow.

Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

To design computer systems to meet the particular requirements of their organization or clients.

To learn and work on changing and emerging technologies.

The first point of contact for clients for issues concerning their computer systems and equipment.

Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.

To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

Maintain procedural documents and reports.

Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.

Provide accurate feedback to customers promptly.

Ensure proper logging of all issues.

Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.

Prepare accurate reports promptly.

Document technical knowledge in the knowledge database.

Manage office supplies stock and place orders

Prepare regular reports on expenses and office budgets

Maintain and update company databases

Organize a filing system for important and confidential company documents

Answer queries by employees and clients

Update office policies as needed

Maintain a company calendar and schedule appointments

Book meeting rooms as required

Distribute and store correspondence (e.g. letters, emails and packages)

Prepare reports and presentations with statistical data, as assigned

Arrange travel and accommodations

Ensure compliance to all safety procedures to operate all exercise equipments.

Analyze activities, identify risks and develop preventative measures.

Develop and maintain professional relationship with participants and ensure optimal level of customer services.

Ensure customer satisfaction and assist in answering all participant queries.

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise village administrative staff and divide responsibilities to ensure performance

Lead, manage and monitor accounting functions.

Develop, generate and manage timely accounting reports.

Ensure reconciliation of Bank accounts and other accounts.

Monitor general ledger, accounts receivables, accounts payables and other records.

Create management tools that effectively monitor accounting processes.

Assist the accounting team in preparing balance sheet and budget reports.

Generate various analyses and financial reports for the management.

Monitor and manage the month-end accounting processes.

Manage budgets for departments, projects and grants.

Create and monitor an effective internal audit system.

Ensure timely completion of audit.

Manage absenteeism, performance, payroll and other related issues.

Maintain, update and monitor inventory records.

Ensure compliance of all accounting processes to that of the organization’s goals.

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations/proposals as assigned

Assist colleagues whenever necessary

Plan, implement and oversee overall accounting strategy

Oversee accounting daily operations

Take responsibility for accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity etc

Monitor and analyze accounting data

Regularly produce financial reports or statements

Adhere to proper accounting methods, policies and principles

Encourage other employees to adhere to standards

Recruit and hire new employees and Train new employees

Perform and oversee annual audits

Provide recommendations

Meet financial accounting objectives

All Manual Records Maintenance

Village Audit conducted.

Budget preparation for Project wise.

Manage agendas/travel arrangements/appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

In Additional

Analyze staff requirement and develop yoga sessions according to same.

Prepare and develop music tapes for sessions and staff levels.

Develop and assist staff to develop stretching and relaxation exercises.

Monitor performance of all staffs and evaluate techniques and equipment’s and ensure proper use.

Design and demonstrate training activities to staffs and assist in various exercises.

Training all staffs for Meditation.

Monitor fitness level and requirements of all participants and design classes to suit individual need.

Prepare and promote schedule for group fitness and assist participant to attend fitness classes.

Perform and demonstrate all yoga exercises to participants and ensure compliance to safety and health standard.

Assist participants to perform all exercises effectively.

Evaluate exercises perform by participants and recommend correction whenever required.

Monitor participant performance and recommend different form of yoga if required.

Personal Details:

Name : R.Indumathi

Husband name : D.Gopinathan

Nationality : Indian

Religion : Hindu

Marital Status : Married

Date of Birth : 26.06.1983

Passport No : S0093630

Date of Expiry : 13/03/2028

Fin Number :G3474190K(S Pass)

Address for communication : Blk 632

#11_167, Woodlands Ring Road

Singapore-730632

Contact Number :+65 85359112,+65 88461412

DECLARATION

I hereby declare the above-furnished details are true to the best of my knowledge.

Place : Singapore

Date :

(Gopinathan Indhumathi)

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