Gordon Yu

Telephone: 415-***-****

Email: adhwhg@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/gordon-yu-633077163/ Summary

Diligent, result-oriented professional focused on effectively planning and implementing operational activities. Dedicated to enhancing processes and increasing productivity of new projects using technology and data. Seeking to bring my skills to progressive organizations.

Employment History

PRO Unlimited–DoorDash, San Francisco, CA 01/2020-Present Logistics Coordinator

• Spear-head project in reallocating catering captains on post Covid-19 work, building SOPs and OKRs

• Optimize catering routes, analyzing over 300 singular jobs per day and condensing into 100 jobs to construct the most efficient daily schedule

• Collaborate cross-functionally with Customer Support team, Hub Operations team, Account Management team, and Menu Making team to develop and improve on processes and KPIs for catering operations

• Exceeded expectation on time-to-productivity, achieved self-sufficiency in half the amount of time projected Lyft, San Francisco, CA 08/2019-11/2019

Rental Concierge Specialist

● Performed dynamic customer service during time of pick up as well as addressing customer concerns, consistently maintaining weekly Net Promoter Scores in the 70s and peaking at 91.7

● Administered reservations, returns, and fleet of 100 vehicles using company DBMS

● Processed upwards of 30 vehicle returns daily, executing extensive quality control check Aditi Consulting–Facebook, Menlo Park, CA 06/2018-03/2019 Field Operations Specialist

● Exceeded quarterly goal by 180%, collectively delivering data prior to deadline for 100% of venue allocation

● Utilized internal tools to collect data at over 10,000+ venues to support Facebook’s consumer business

● Adapted to various new iOS and android applications that engineering team put forth

● Tasked by team lead to complete extensive training for new hires on day to day operations Adecco–Google, San Francisco, CA

Field Operations Lead 09/2016–12/2016

● Promoted within a 3-month timeframe for consistently overperforming and demonstrating strong leadership

● Led project to improve productivity in stores by redesigning workstations, increasing efficiency by 30%

● Supervised day to day operations, overseeing 15+ employees and 50+ projects as well as handle reports involving manufacturing production, supply chain, procurement, distribution, inventory, and compliance

● Managed SLA performance through metrics and developed improvements to optimize store rep efficiency.

● Collaborated with cross functional teams to troubleshoot non-technical account management issues Field Operator 06/2016–09/2016

• Communicated with team lead to provide supplies and support for Google Express stores across the Bay Area

• Assessed inventory at stores and communicate with store leads on trends, adjusting accordingly

• Collaborated on projects with team leads to improve efficiency at stores Professional Skills

SQL, Mode, Salesforce, Slack, Quip, Asana, JIRA, Google Suites, Microsoft Office, Chartio, Looker, iOS and Android Apps., Project Management, Data Analytics, Cross-functional Teams, Customer Service, Inventory Management, Vendor Management, Logistics, Cognitive Behavioral Therapy, Education

Bachelor’s in Psychology/ Magna Cum Laude/ 2020/ San Francisco State University