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Flight Operations

Administration

Customer Service

Management

Customer Relationship

Management

Ground Operations

poojathakkar80@yahoo.

com

+971*********

Abu Dhabi, U.A.E.

SKILLS

WORK EXPERIENCE

Cabin Crew- Business Class (FJ ) 11/15-11/2020

Etihad Airways

Work as Cabin Crew for Business Class and greet passengers, assist with seating assignments, and carry on baggage stowage and security.

Attend pre-flight meetings to review details of flight and emergency evacuation procedures, and discuss potential issues and solutions.

Manage problems within the cabin to ensure the comfort and safety of passengers within the entire length of the flight.

Provide blankets and pillows for passenger comfort, answer passenger questions regarding flight, and ensure passengers satisfaction.

Offer food, beverages, and other amenities to passengers throughout the flight and respond to requests in a timely manner. Deliver the finest level of food preparation and presentation including by setting/clearing tables and plating and serving meals in a timely manner. Ensure onboard emergency equipment and first-aid kits to ensure proper functionality; assist with emergency situations during flight.

Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations. Serve as the liaison between Cockpit Crew and passengers ensuring timely delivery of in-flight communications.

TECHNICAL

SKILLS

MS Office Package

Microsoft Word, Microsoft

Excel, Microsoft Access,

Microsoft PowerPoint,

Microsoft Outlook Express

Cabin crew- Economy class (FA) 09/14-11/2015

Etihad Airways

Served as Cabin Crew for Economy Class and greeted passengers as they board and exit the flight and guided the passengers to their respective seats and provided special attention to certain passengers, such as the elderly or disabled. Performed pre-flight, thru-flight, and post-flight inspections of an aircraft emergency, cabin, and galley equipment.

Executed pre-flight duties such as inspecting emergency exit, and safety equipment. Ensured luggage is stowed away and that seat belts are fastened. Attended to the particular needs of the passengers throughout the flight and served meals and drinks.

Demonstrated the safety procedures to all the passengers and what to do in case of emergencies.

Maintained professional appearance and compliance with uniform and appearance guidelines while in public view (e.g. during the commute, pre-flight activities, and flight operations). Communicated in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.

Liaised with the ground staff and provided details during the flight. Handled emergencies with utmost attention and administered first aid on passengers. Thorough understanding

of airlines rules and

procedures

Hospitality Management

Medical Assistance

Cabin Crew Operations

POOJA NARENDRA THAKKAR

Cabin Crew- Business Class (FJ ) Customer Service An articulate, well-groomed, and confident individual with overall professional experience of 13 years and sharing over 6 years of captivating experience as a member of the cabin crew with proven ability to provide exceptional customer service and ensure that passengers leave their flight with a lasting positive impression. A customer-focused and passionate cabin crew about providing world-class service during all aspects of flight. Seeking a position of Cabin Crew in reputed in a well-renowned Airlines to deliver best hospitality skills and providing high-class services to passengers for improving organization reputation and attaining personal and professional growth. Emergency Operations

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Assertiveness &

Positiveness

Empathetic &

Progressive

Impeccable

communication skills and

interpersonal skills

Ability to remain calm in

emergencies or when

dealing with difficult

passengers.

PERSONAL

ATTRIBUTES

Managed smooth operations of flight once taken off as well as on-ground as an operating crew member by following company standards and safety processors. Ensured other crew members comply with safety procedures and updated them with the latest safety updates.

Allocated work position according to the seniority and work experience of the crew. Handled emergencies according to procedures, briefed passengers, and performed orderly evacuation of passengers and crew.

Provided emergency medical assistance and documented any medical incidence or safety incident.

Documented the essential documents to the company and if any deviation is done in service. STERLING PVT LTD

Process Associate

Handling OC department which includes Documents and Background Verification. Creating data backups as part of contingency plan. Dissolving discrepancies in information and obtaining further information for incomplete documents. Entering data into database software and checking to ensure the accuracy of data that has been inputed.

NEXT GEN LTD

Receptionist

2008-2009

Documented Front Office Receptionist for 1 year

Allotting the rooms to the guest and explaining the facilities provide to the guest and also escorting to their room.

Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered too.

LANGUAGES

English

Hindi

Marathi

Le Royal Meridian

Guest Relationship Associate

2007-2008

Taking care of Check In and Check Out of the guest. Dealing with Cashier reports.

Foreign currency exchange to prepare PLACARD and preparing the check outs of guest.

Allotting the rooms to the guest and explaining the facilities provide to the guest and also escorting to their rooms.

Oversee and coordinated all arrivals and departures of special guest {VIP’s,SA’s etc}. Gujrati

INTERESTS

Travelling

Playing Sports-

Badminton

EDUCATION

Higher Secondary

MAHARASHTRA BOARD – 2005-2006

DIPLOMA IN AVIATION AND HOSPITALITY FROM AHA INSTITUTE POOJA NARENDRA THAKKAR

Professional and

pleasing appearance

Diplomacy and tact

Friendly and helping

attitude with passion for

customer service

Contact this candidate