Admission Rep/ Counselor/ mediator/ Linguist/ Cultural Advisor
Resume:
Norma Kreidi
Cambridge, MA *****
Mobile: 781-***-****
adhwe9@r.postjobfree.com
OBJECTIVE: Make the best use of the extensive experience I gained working for Harvard University, Euromediation Institute in France and International Universities in Lebanon. Apply my intercultural, interpersonal, pedagogical and analytical skills in Higher Education.
PROFESSIONAL EXPERIENCE
“COMPUTER SYSTEMS INSTITUTE”, “CSI”, Charlestown, MA
International Admissions Representative, December 2019- present
Assist and guide international students through the admissions and enrollment process- collect required documentation and update SMS database with student information
Enroll and register returning, transfer, abroad and domestic students
Follow-up with prospects and students regarding start, payments and registration/enrollment
Direct students to the appropriate departments for questions related to academic and immigration issues
“EUROMEDIATION”, Center for Mediations, Paris, France
Consultant and Trainer in Communication and Alternative Conflict Resolution skills, 2006-2019
Develop and deliver workshops and training sessions in effective communication and conflict resolution skills, substance abuse related issues as well as mental health awareness for students, parents and teachers in French schools
Implement and coordinate preventive psycho-educational programs aimed at early detection and assessment of at-risk behaviors which may interfere with academic success
“OLAI”, “Office Luxembourgeois de l’Accueil et de l’Intégration”, Luxembourg
Consultant and Trainer in humanitarian service delivery, Arab culture advisor, June 2016
Participated in a seminar/training organized by Euromediation Institute for the OLAI staff, which had the goal of: 1- Elaborating tools for understanding the immigrants of Arab cultures and practical communication methodology for their reception, accommodation and integration; 2- Dissipating some misunderstandings or prejudice on both sides, and facilitating their daily work
3- Delivering effective social support for applicants of international protection
“MAKHZOUMI” Relief and Humanitarian Services Unit, Beirut, Lebanon
Child Protection Team Leader, 200**-*****
Trained, supported, and supervised a team of 3 case workers and 6 psychosocial support workers
Implemented awareness events and psychosocial activities for children and caregivers
Used national case management system & monitoring and evaluation tools developed by UNICEF and IRC
Liaised and collaborated with partners and community leaders
“LA FRATRIE”, Treatment Center for substance abusers, Paris, France
Addictions Counselor, Case Manager, 2008-2009
Assisted patients with their daily living activities and social reintegration
Conducted mental health and wellness needs assessments
Acted as liaison with families and community mental health resource providers to promote wellness activities
“C.M.F.M”, Centre de Médiation et de Formation à la Médiation, Paris, France
Manager of the Juvenile Penal Mediation Department, 2003-2004
Assisted the President of the Mediation Center with the reorganization and management of the penal section for juvenile delinquents in partnership with the French Ministry of Justice and the Protection of Youth
Provided mediation sessions for victims and aggressors
“M.G.H”, Massachusetts General Hospital, Boston, MA
Embassy & International Patient Coordinator, 2000- 2002
Interfaced with multinational patients and medical staff: coordinated appointments, processed admissions, provided medical interpretation and support- Ensured that all patients’ needs were met including housing and banking
Worked with hospital Management on implementing marketing initiatives and promoting healthcare services in international markets especially the Gulf region
Bay Cove Human Services: Intensive Residential Treatment Program for homeless adults with mental illness and substance abuse issues, Boston, MA
Program Manager, 1992-1993
Oversaw all aspects of clinical, programmatic and administrative operations of a new residential treatment program for nine adults with chronic mental illness and substance abuse issues
Hired, trained, supervised and evaluated mental health workers
Developed expert skills in providing crisis intervention for adults and youth suffering from chronic psychiatric problems, learning difficulties, and lack of social integration.
Building Better Families Foundation: Shelter for homeless families, Philadelphia,PA
Director of Counseling Services, 1990-1992
Hired, trained, supervised and evaluated counseling staff
Designed intake systems and treatment procedures to foster independence and self-sufficiency of families
Central Hospital: Inpatient Psychiatric Care Facility, Somerville, MA
Occupational Therapy Assistant, 1985-1989
Functioned as a member of a multidisciplinary team
Led insight-oriented group activities and community meetings for adults suffering from chronic mental illnesses to help them integrate within the community
Cambridge and Somerville Cooperative Apartment Project, Cambridge, MA
Relief Counselor, 1987-1989
Managed residential facilities overnight and provided crisis intervention for adults suffering from chronic psychiatric problems
TEACHING EXPERIENCE
“LIU”, Lebanese International University, Beirut, Lebanon
Instructor of Sociology, Cultural Studies, English as a Second Language, ‘ESL’, and Introduction to French, 2004-2012
Taught introductory courses of Sociology, World Religions, French and English languages with student-centered methodologies
Provided appropriate assessments of student understanding of material
“SABIS” International School, Somerville, MA
Coordinator of Accelerated Reader Program/ School Librarian, 1999-2000
Managed a computer based reading program which aims to motivate students and improve their literacy skills by providing a library of the world’s best children’s and young adults’ literature
“LAU”, Lebanese American University, Byblos, Lebanon
Instructor of Psychology and Cultural Studies, 1994-1998
Taught introductory courses of Psychology, Psychology of the Young Child& Cultural Studies (Mythology, Religion and Philosophy)
Used communicative teaching methods
Provided appropriate assessments of student understanding of material and gave timely feedback
HARVARD University, Cambridge, MA
Arabic Language Drill Instructor/Teaching Assistant, 1984-1988
Taught vernacular Levantine and Koranic Arabic to professionals with a variety of techniques
The French Library in Boston, Boston, MA
French Language Instructor, 1984-1987
Privately tutored professionals in French- Taught children in group settings
EDUCATION & PROFESSIONAL DEVELOPMENT
Institut Européen de la Médiation, Gennevilliers, France
Continuing Education Certificates in Mediation, 2004-2010
Académie de Paris, Paris, France
“DEES”, Diplôme d’État d’Éducateur Spécialisé, (B.A in Counseling Psychology), 2009
Harvard University, Boston, MA
M.A in Psychology and Religion, 1989
The Lebanese University, Beirut, Lebanon
M.A in Social Sciences with emphasis on Sociology of Education, 1982
Saint Joseph’s University (Jesuit), Beirut, Lebanon
B.A in Sociology, 1981
PROFICIENCY SKILLS
Arabic, French and English: Spoken, Written and Read: Excellent
Good knowledge in Microsoft Office Applications, and data base software
Excellent leadership and interpersonal skills
Extensive experience as instructor of foreign languages
Translator, Interpreter (Arabic- English-French). Translated a 400 page autobiography which is going to be published in the USA
Arab culture advisor and strong ability to deal with culturally sensitive situations
Trainer in school mediation & early detection and assessment of at-risk behaviors
References: Available on request
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