ANITHA NAGARAJ

adhwct@r.postjobfree.com

#*/***, ******** ***** ******, Pallavan Nagar, Jalladianpet, Medavakkam, Chennai, India.

Mobile: 988-***-****

Healthcare Customer Service Banking Operations

Career Objective:

To associate with a progressive organization, that gives me scope to update my knowledge and skills, and work with a team that dynamically contributes towards growth of the organization.

Experience:

Gleneagles Global Health City

Role: Service Line Manager – Centre of Excellence (Inst. Of Oncology, Gynaecology, Neonatology & Paediatrics)

Period: March 2016 to September 2020

Key Responsibilities:

Well trained & worked in both outpatient & inpatient operations in all the departments, also in general administration.

Joined as a Front office executive for outpatient operations.

Became a Team lead for front office staffs & supervise a team of 35 staffs.

Became a 1st line contact to FOE team and manager's 2nd line.

Worked for Oncology, Gynaecology, Neonatology & Paediatrics department as a Service Line Manager, being a Centre of Excellence for the department.

Responsible for end to end patient care in both OP & IP.

Responsible for Insurance & billing queries of the patients.

Responsible for tender care from Admission to discharge of the patients.

Coordinating with Marketing & Business development team to arrange campaigns, meetings, speeches, interviews, photo sessions etc for the Specialities.

Arranging training sessions for the staffs by the Doctors to give basic medical education.

Responsible for complete department operational works.

Coordinating with other state & country branches coordinators regarding HOD of the department’s clinic visit.

Responsible for updated department data works.

Coordinating with other departments if necessary, also helping other departments in the absence of other SLMs.

As a initiative, taken care of complete hospital MIS & being a overall MIS responsibility for Business Review Meeting of hospital.

Designing files in PPT to present in Business Review Meeting of hospital.

Proficient in MS Office & Designing and Data Analysis.

Cognizant Technology Solutions

Role: Senior Executive – Voice – Health Care

Period:September 2014 to September 2015

Key Responsibilities

Well trained in all sub-processes in Assurant Healthcare in a short period.

Giving high productivity with assured quality.

Handled queries for all sub-processes apart from the production as a floor support.

Handled team productivity & quality reports.

Maintains process updates on daily basis & ensured that should reach team members properly.

Handled team SLA & target report.

Maintains 100% attendance.

Barclays Shared Services Pvt. Ltd.

Role: Offshore Process Admin (Band – 2) – UK retail Banking – Regular Payments, Barclaycard & Account Maintenance – Support Operations

Period:April 2011 to Aug 2014

Key Responsibilities

Well trained in Barclaycard, Account Maintenance, Data Management, Regular Payments.

Ensuring that team delivers as per SLA & accuracy is maintained in conjunction with TAT.

Establishing close working relationships within the team and with the other team members.

Allocating files to the team on daily basis & floor support for process updates.

Maintained process updates & ensures that reaches the team accurately.

Account opening & Account maintenance, Checks made for account opening such as “Match check, Experian check, Shareholder check, KYC”.

Responsible for maintaining Standing Orders & Direct Debits to the corporate customers before deadline.

Handling internal departmental queries related to Account opening, Regular payments & Account Maintenance.

Handling calls for AR – Telecommunications for International Clients.

Handling all sub-processes in all departments.

Preparing documents towards the Process Improvements in order to process files in a short period with 100% quality.

Handling training sessions to the new joiners regarding relevant process.

Cross trained & well supporting in other processes like Refer list, Pay-No-Pay etc.

Auditing completed tasks of the team members to ensure 100% quality.

Maintained team MIS report.

HCL Technologies Limited – Business Services.

Role: Senior Customer Support Executive (Telecom, Finance & Accounting)

Period: Mar 2008 to Mar 2011

Key Responsibilities

1 year as “Technical Support Officer – Voice” for “British Telecom”.

2 years with “Finance & Accounting – Semi-voice” – Accounts Payable.

Analyzing Client’s invoices & approving for payments.

File allocation for entire team.

Supervising the team as a team coordinator& acting TL to maintain the team productivity, queue clearing as per SLA & floor support for process updates.

Prepared daily, weekly, monthly reports for productivity & quality.

Done projects for process improvement.

DatamarkProdapt India BPO Private Limited.

Role: Jr. HR Executive (Human relations – Recruitment & Admin)

Period:May 2005 to August 2007

Key Responsibilities

Responsible for employee recruitment for all departments.

Conducting interviews & short listed candidates.

Responsible for all joining formalities, inductions by HR team, ESI & PF formalities, relieving formalities & all other employee related queries.

Prepared daily, weekly &monthly reports for recruitment & admin.

Managed all admin related works for travelling, meetings, client visits, office maintenance, registers & vouchers maintenance, coordination with finance & other departments.

Taken care of front desk.

Trainings:

Attended& passed Berlicks Training (training & examination conducted by British Telecoms in order to select people to work in a critical high-end process) in HCL Technologies LTD, for communication and technical related issues and gained good knowledge.

Attended Sanctions training, Data Management training, Business Continuity Management training, AML training sessionsin Barclays Shared Services.

Achievements:

Participated in cultural conducted by “Corporate Celebrities”& won award for “Best Dancer”.

Got appreciations from Barclaycard clients for delivering 100% quality & also maintaining TAT for whole month.

Got “Star Award & Excellence Award” for Exceeding Customer Expectations & reducing overall process time from 4 days to 8 hrs for a critical process in Barclays Shared Services& HCL Technologies Ltd.

Professionally certified & trained beautician. ( certified in 2019)

Skills:

Excellent knowledge of MS Office

Excellent organization, prioritization, time management skills and the ability to multi-task.

Advanced Analysis/decision Making/Problem Solving Ability – ability to define problems, collect data, establish facts, and draw valid conclusions.

Proven initiative and ability to work under minimal supervision.

.

Other Details

Education B.Sc. (C S), currently doing M.Sc. (IT) final year.

Technical C, C++, Oracle, Visual Basic

Date of Birth 10th March

Passport Number J4038798

Passport Expiry Date 26/01/2021

Languages Known English and Tamil

Belief “Hard work beats talent when talent doesn’t work hard"

Contact this candidate