KAREN D. WILLIAMS

https://www.linkedin.com/in/karen-jordan-williams-ma-b106a86

Chicago, IL 60615 312-***-**** adhwbv@r.postjobfree.com

EDUCATION

Professional in Human Resources Certificate Of Course Completion, DePaul University, Chicago, IL

Master of Arts (Specializing in Coaching), DePaul University, Chicago, IL

Bachelor of Science (Mass Communications), Bradley University, Peoria, IL

PROFESSIONAL ACCOMPLISHMENTS

Facilitated Over 40 and Hired! workshop for the Career Transitions Center at National Louis University 2014

Selected (training proposal submissions) and facilitated training sessions at the International Association for Talent Development (ATD) Expo & Conference. 2017 & 2018

Published The 10 Commandments of Training Delivery article (contacted by ATD to write the article) in ATD’s TD Magazine. 2018

Cook County Innovation Institute (C2I2) Green Belt Training Certification 2019

Contacted by ATD to contribute and contributed to the Effective Trainers Research Report. 2020

PROFESSIONAL CERTIFICATIONS

Achieve Global International (Miller Heiman Group) Certified Instructor

Development Dimensions International Certified Facilitator

Managing Personal Growth Certified Instructor

DiSC Certified Facilitator

Myers Briggs Type Indicator Qualified Administrator

IDI (Intercultural Development Inventory) Qualified Administrator

PROFESSIONAL SUMMARY

A Learning and Development Leader with significant accomplishments coaching and mentoring frontline managers to senior level executives to achieve business results and talent development goals. Strengths include assessing, designing, developing, implementing, facilitating, and evaluating a variety of performance improvement interventions. A leader with an outstanding track record in advising leaders and employees on how to achieve professional as well as personal career development goals. An individual extremely proficient using LinkedIn and other social media tools.

PROGRAM DESIGN, DEVELOPMENT, & DELIVERY

Customer Service/Sales

Leadership/Staff Development

Career/Job Search Readiness

Civility & Service

Peer Coaching

Selling the Personal Protection Insurance Package

Telephone Etiquette

TeleSales Conference

The Patient Experience Improvement Training

The Patient Experience Improvement Training Train-the-Trainer

ADA & Its Impact on Training (Meetings)

Buddy to Boss

Coaching to Achieve Impact

Facilitation Skills Workshop

Infor Payroll System Training

oOnDemand Preview & Demo (WebEx)

oSelf-Study Guide & Coaching with Payroll Manager

Lead vs. Manage

Pathfinders Orientation & Onboarding

Workplace Violence Prevention

Effective Resume Writing

Effective Interviewing Skills

Navigating Social Media

Professional/Business Etiquette

Using LinkedIn to Open Doors and Secure Interviews

Successful Networking

The Career Management Conference

The Coaching Clinic

The Networking Cafe’

KAREN D. WILLIAMS 312-***-**** Page 2

PROFESSIONAL EXPERIENCE

LEE HECHT HARRISION (LHH), INC., Midwest Division, Chicago, IL 2020 – Present

Global leader in creating and delivering customized as well as fully integrated human capital solutions; 37,000 employees

Career Consultant (Midwest Division)

Advise, coach and support LHH in-service clients to ensure candidate engagement and career search progress.

Customize candidate program by creating individual development plans by identifying candidate’s career goals and interests.

Engagement Specialist (National Centralized Engagement)

Manage candidate queue to meet outreach goals by making 15 calls per hour and obtaining the 80% engagement rate.

Overcome candidate resistance and hesitation by informing candidates about the benefits of programs as well as service.

Provide exceptional service by listening to candidates and providing appropriate responses as well as resources.

COOK COUNTY HEALTH (CCH), Chicago, IL 2011 - 2020

Local public healthcare organization providing services to people with dignity and respect regardless of their ability to pay; 6,500 employees

System Manager, Learning & Development - Human Resources Department

Led, managed, and facilitated the CCHHS (CCH) University Leadership Development Program for eight cohorts (80+ leaders) that led to improved workflow and processes in various work units or departments.

Designed, developed, and facilitated Train-the-Trainer workshops for over 70 leaders, employees, and interns to enhance presentation skills and build confidence to effectively deliver mini training sessions or staff meetings.

Designed, developed, and facilitated the Workplace Violence Prevention compliance course for over 2500 leaders and employees to establish a safe work environment, decrease employee complaints/incidents as well as increase employee morale.

Facilitated New Employee Orientation training sessions for over 2,000 leaders, employees, and contractors. Developed and implemented a 12 -month A3 Onboarding Process (i.e., Acquaint, Acquire, Assimilate) for new leaders and employees to enhance employee engagement and increase new employee retention.

Facilitated the Patient Experience Improvement workshop for over 600 leaders, employees, and contractors to increase patient satisfaction and employee satisfaction.

Managed, coached, and counseled team members to adhere to company policies and procedures that ensured 100% compliance.

LEE HECHT HARRISION (LHH), INC., Midwest Division, Chicago, IL 2009 – 2011

Global leader in creating and delivering customized as well as fully integrated human capital solutions; 37,000 employees

Certified Associate/Consultant - Professional Services Department

Facilitated the Milestones career transition workshop for over 500 LHH candidates nationwide.

Advised, coached and supported LHH in-service clients to ensure candidate engagement and career search progress.

A.M. CASTLE & CO., Franklin Park, IL 2008 - 2009

International Metals (i.e., carbon alloy, stainless, and nickel) Distribution Company; 2,500 employees

Corporate Training & Development Manager - Human Resources Department

Facilitated four 90 minute Harassment Prevention compliance workshops for eight Branch Managers and 44 employees with an average instructor rating of 4.8 on a 5.0 rating scale.

Designed and developed train-the-trainer workshop to prepare 150 managers to facilitate Oracle training for 900 branch employees nationwide.

Designed and developed train-the-trainer workshop 10 Operations Managers to implement DuPont’s Safety Observation Training Program nationwide.

Managed the Learning Management System to track and monitor training activity and events.

KAREN D. WILLIAMS 312-***-**** Page 3

PROFESSIONAL EXPERIENCE CONTINUED

RYERSON, INC., Chicago, IL 2001 – 2007

Global Metals (i.e., carbon, stainless, and aluminum) Distribution Company; 5,700 employees

Training & Organization Development Manager - Human Resources Department

Led and developed a team of four training professionals; two were promoted; Managed an annual budget of 500K.

Managed the selection/ development and delivery of Leadership Development performance improvement interventions (e.g., coaching workshops performance workshops, peer coaching assignments, etc.) that improved manager and employee communication.

Coached six Division Vice Presidents on how to create career development action plans as well as discuss and monitor the General Manager Development Program process that decreased turnover.

Managed the Learning Management System to track and monitor training activity and events and the Talent Management system to track and monitor performance.

OTHER RELEVANT EXPERIENCE

Training and Quality Manager, Castle Rock Security, Arlington Heights, IL 250 Employees

Second Vice President – Senior Training Consultant, Northern Trust Company, Chicago, IL; 14,000 employees

Adjunct Professor, City Colleges of Chicago - Truman College, Chicago, IL; 100K students

Adjunct Professor, DePaul University, Chicago, IL; 23K students

Training Specialist and Systems Training Specialist, Waste Management, Oak Brook, IL; 65,000 employees

Training Specialist, Budget Rent-a-Car Corporation, Chicago, IL; 10,500 employees

AFFILIATIONS

Association for Talent Development – National Member (1995 - Present)

Chicago Youth Program - Washington Park Volunteer Group Director (1996 – 2001)

DePaul University ASK (Alumni Sharing Knowledge) Mentor (2009 – present)

Nonprofit Career Development Team – Volunteer Leader/Member (2005 – present)

Society for Humans Resource Management (2009 – 2016)

Contact this candidate