Service Representative Office Assistant

Sarah O'Callahan

Oshawa, ON

adhwav@r.postjobfree.com - 905-***-****

WORK EXPERIENCE

Customer Service Representative

LCBO - Oshawa, ON -

October 2017 to Present

to 2015

• Ensured personal work areas and customer areas were neat for reasons of safety

• Relied upon to work busy times such as Christmas due to ability to perform well under stress

• Trained to deal with challenging customers with a goal of customer retention Office Assistant Human Resources Department City

-

2017 to January 2018

• Trusted to greet people and answer any questions with courtesy and a pleasant demeanor

• Located and updated individual records including contact information and noted changes

• Answered phones, directed calls quickly and accurately, took messages and gave information Customer Service Representative Money Mart

Money Mart -

2015 to 2015

2015

• Scheduled appointments for customers wishing to obtain approved lines of credit

• Cleaned and maintained customer service and staff areas ensuring safety and hygiene

• Assisted customers in completing electrical forms and obtained consents and signatures Customer Service Representative

LCBO -

2014 to 2015

• Ensured personal work areas and customer areas were neat for reasons of safety

• Relied upon to work busy times such as Christmas due to ability to perform well under stress

• Trained to deal with challenging customers with a goal of customer retention Customer Service Representative Cash Store

-

2012 to 2014

• Explained the loan process and approved customers for lines of credit

• Performed high-volume daily sales calls to current, past and inactive customers meeting goals

• Handled delicate situations with diplomacy and tact such as obtaining personal information 905-***-****

Page 2

Mail Room Clerk FirstLine Mortgages

-

2008 to 2012

• Received and sorted mail and accurately distributed to the right individual or department

• Performed clerical tasks such as data entry and filing with confidence EDUCATION

Certificate

Durham Board of Education

2016 to 2017

Education

WHMIS Awareness Training Durham Board of Education 2016

Diploma Dr in F.J. Donavon

Ontario Secondary

2000

ADDITIONAL INFORMATION

• Computer proficiency in MS Office Suite (Excel, Word, PowerPoint), internet, email and quick to learn industry and company-specific software

• 40 awpm typing; skilled operating photocopiers, multi-line phone systems and fax machines

• Excellent stamina with the ability to work in computerized settings for extended periods with a minimum of stress

• Demonstrated customer service excellence when answering the telephone professionally in a pleasant and helpful manner and interacting with people face-to-face

• Able to read, understand, and follow oral and written instructions

• Proven ability to accurately file documents both electronically and physically using alphabetic and/or numeric systems

Contact this candidate