Desktop Support Sales

Veneet Sawhney

** ***** ******* ***. ********, NY 11726 • 631-***-**** • adhwa4@r.postjobfree.com

Technically sophisticated and business savvy professional with a career reflecting strong leadership qualifications coupled with hands-on Information Technology, Management Experience and Data Analytics. Maintain focus on achieving bottom line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Has led many projects to successful completion, while at the same time insuring that current projects meet and exceed the baseline standards.

PROFESSIONAL EXPERIENCE

Togetherworks / Circuits & Systems Inc (Chaver-ware) – East Rockaway, NY April 2009 – Present Primary areas of business include software applications for the non-profit markets with a concentration in the Jewish market, and further specialization in the Synagogue market. The software applications for specific markets include Chaverware and ChaverWeb, an online tool for the members of Synagogues using Chaverware to manage their own data, make donations, sign up for events and pay their bill. This software is associated with membership databases and accounting systems.

Technical Support Manager

• Manage a team of 7 support representatives to meet quantitative and efficient standards.

• Helped spearhead and manage an internal tracking system for calls and resolution (chaver-wiki)

• End user relationship management coordination and proper implementation.

• Application Support to over 600 synagogues around the world.

• Quickbooks and Sage/Peachtree bank and accounting reconciliation

• Provide training for all new and existing employees as well as coordinating and executing multi end user training sessions.

• Coordinate and execute monthly employee meetings

• Successful testing, rollout and implementation of Chaverware 5 and Chaverweb.

• Gathering and prioritizing bugs /enhancements for the offshore and in house development programmers.

• Congregation Connect (based upon the SalesForce Platform) Support and Implementation

• Successfully bridged a relationship with competing applications under one roof.

• Close relationship with all end users to convey their needs to our development team.

• Conduct potential employee interviews as well as reviewing and having the final word on their employment (both hiring and termination).

MphasiS an EDS Company -- New York, NY July 2007 – April 2009 MphasiS consistently delivers global Infrastructure Technology Outsourcing, Applications Services Outsourcing and Business Process Outsourcing services through a combination of technology know-how, domain and process expertise. Deutsche Bank - CRM Senior Consultant

• Application Support to over 2000 sales/research users across North and South America as well as the emerging markets.

• Organize, Cleanup and Remap Revenue Credits for Sales Traders through DBCat

• Collaborate with Traders to organize the client/contact hierarchy structure database in Aspen, RDS and DBCat

• Conduct training classes for new employees and internal/external clients on Aspen, Saleslogix, RDS and DBCat

• Data maintenance for 2 databases that underpin the Aspen CRM system. Administrator Role for Aspen CRM as well as Saleslogix CRM.

• Devising and providing training to all new and existing users across North and South America, as well as Europe.

• Assisting offshore team with day to day operation (trade mapping, client/contact updates etc)

• Gathering and prioritizing bugs /enhancements for development

• Liaising with IT and Sales to develop the application according to the needs of the sales floor

• Analysis, review and implementation of data management team processes. Involved in devising front end mass upload tools to increase productivity.

• Experience of multinational user base. Chair weekly global team meetings.

• Central position in the roll out of the "Lite" version of the Aspen CRM application, including UAT process, devising training program and development of future functionality.

• Managing multiple offshore employees.

Bay Dynamics -- New York, NY November 2006 – July 2007 Bay DynamicsTM is a leading IT Solution Provider focused on delivering measurable results that help organizations more effectively manage their IT infrastructure.

IT Consultant

• IT consulting for various companies throughout the US.

• Altiris Implementation, configuration and support.

• SQL testing and scripting on the various databases from our clients

• Hardware and Software support to various clients (includes AD, Exchange 2003 implementation and configuration)

• Revamping the internal asset management structure and organization to improve the process of verification and accountability

• CRM implementation and management involving a 1000+ user database L-3 Communications -- New York, NY March 2005 – November 2006 A leading supplier of systems, products and services to the major contractors in the aerospace and defense industry, as well as the U.S. Government.

Senior Technology Analyst

• Managed the BES Server for over 300 on-site and remote users.

• Managed a group of 5 IT Analysts at various locations.

• Managed a XP/NT/2000/2003 domain, Exchange Server, Firewall, Symantec and Ad Aware setup for 500+ users.

• Performed monthly Sarbanes Oxley tests and reviews to meet standards.

• Executed a NAS server replacement from Windows 2000 to 2003.

• Rewired, ran and implemented the network for two new developed floors within the organization as well as documenting the new assets, where they should go and the overall structure.

• Managed security procedures and protocols within the organization. IBM -- New York, NY September 2003 – March 2005

Merrill Lynch IBK Consultant

• Define roles and responsibilities of the Merrill Lynch SLA IT support system; eliminated customer dissatisfaction through proactive approach to system monitoring and troubleshooting.

• Active Directory migration planning and execution including coordinating with business specific project managers and support groups. Engineering solutions and planning migration strategies for user accounts, workstations, and resources. Scheduling and executing user account migrations and/or providing consulting services for resource migrations.

• Managed a XP/NT/2000 Domain, SMS and Exchange server for 900+ users.

• Provide onsite and offsite desktop support for several departments including Executives and Investment Banking

• Trained new hires as well as educate end users on various applications. Education

University of Rochester

Bachelor of Arts: Computer Science and Economics May 2003 Management Certificate in Finance from College and the William E. Simon School of Business Administration. Certified Salesforce Admin

Python Analytics Certified

Programming: SQL, Python

Applications: JIRA, Quickbooks, Sage/Peachtree, Chaverware CRM, Aspen CRM, Salesforce CRM, DBCat, Altiris NS, DS, AMS, SMS, CMS, VMware, Microsoft Virtual Server, Wise Package Studio, Commvault Backup, Blackberry Enterprise Server, VPN/SecureID Authorization, Microsoft Baseline Security, Symantec Security Central, IBM CAD, Visio, Factset, Pigeon, Outlook, Unicenter Software Delivery, Active Directory Management, Remedy, Dameware, Power Partner, Managed Platform Environment, Open Bloomberg, BEI Software, Thompson Financial. Server: Windows 2000, 2003, NT. Symantec Server Management. Blackberry Server Management. Active Directory. Lavasoft Ad-Aware Management.

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