JOHN J. ZEITLIN

Baltimore, MD 410-***-**** adhw9k@r.postjobfree.com www.linkedin.com/in/john-zeitlin

PROFESSIONAL EXPERIENCE

PDP (AMYNTA) GROUP Hunt Valley, MD December 2016 - April 2020

Document Processor

Supported the document processing and quality control of confidential financial, contracts, lien, and title documents to customers of Allied Bank and GMC Finance Corporations.

Responsible for high-volume document preparation and processing.

Reviewed applications and contracts prior to sending to clients, ensuring all information was accurate.

Scanned and entered document data into the system.

Maintained confidently while handling customer documents.

Worked with the team lead to create new and modify existing procedures to improve team efficiencies in the shipment and quality control

Delegated shipping and quality control responsibilities to the team to improve efficiency.

Processed Federal Express and US Mail for daily shipping.

Maintained office supplies and provided additional administrative support to other departments as needed

CONSULTANT Hunt Valley, MD December 2014 - November 2015

Client: McCormick Spice Company Hunt Valley, MD August 2015 – November 2015

Clerical Assistant

Assisted Tax Accounting Department to archive and relocate hundreds of boxes of the company’s records dating back several decades.

Assisted maintenance personnel, department supervisors, and managers, in reorganizing filing cabinets, boxes Assigned to the McCormick Spice Company. Duties included assisting one managers of the Tax and move them to different departments to increase department productivity.

Client: Jos. A. Bank Hampstead, MD January 2015

Shipping Assistant

Assisted with packaging and shipping supplies to outlet stores.

Client: Swiss Port Solutions Inc. Washington, D.C. December 2014

Mailroom Assistant

Processed outgoing mail, entering pertinent information into the system.

ARAMARK CORPORATION Sparks, MD June 2005 - September 2014

Mailroom Clerk and Courier

Worked onsite with Becton Dickinson Diagnostic Systems providing mailroom support

Supported the site manager with modifying mailroom configuration to improve workflows, allowing mail center staff to complete their normal duties in a timely and efficient manner.

Assisted customers with phone inquiries concerning tracking where their incoming packages, in the event customers did not receive their shipments.

Tracked down packages using an incoming package software, accounting for all customers who either signed for their own packages or someone else who signed for the package on their behalf.

Created an office SOP (Standard Operating Procedure) to increase mailroom and courier efficiencies throughout the BD Diagnostic Systems campus.

Achieved 100% customer service satisfaction by proving timely and accurate responses to customer inquiries and problems by improving mail and copy center efficiencies.

EDUCATION

TOWSON UNIVERSITY Towson, MD

Bachelor of Arts, Mass Communication

TECHNICAL SKILLS

MS Word, Excel, UPS World Ship, and Federal Express Shipping Software