Pamela Smith

Yorktown, VA adhw7b@r.postjobfree.com 757-***-****

Self-motivated professional with accounting and financial analysis experience eager to obtain a challenging opportunity in the underwriting field. Skilled in business risk assessments and problem-solving with a keen sense of detail. Leverages solid communication and interpersonal skills to effect commitment in a supervisory role. Demonstrates tenacious research acumen and exudes an ability to learn quickly and adapt to new settings.

Areas of Expertise

Financial Analysis

Risk Assessments

Accounting Software

Team Leadership

Cash Management

Issue Resolution

Taxation Collections

General Ledger

Select Competencies

Empowering team leader with the ability to inspire, lead and motivate others through transparency and effective communication.

Skilled in conducting diligent research and data analysis on account discrepancies and communicating outcomes with other workgroups to collaborate on resolving issues.

Exceptional customer service and team-building skills leveraged effectively to accomplish individual and team goals and objectives.

Professional Experience

James City County Treasurer 2015 - Present

Delinquent Collections Supervisor 2020 - Present

Accountable for managing a staff that actively analyzes outstanding tax delinquencies and establishes collection and payment plans, including establishing and complying with collection policies and procedures. Manages the case inventory requiring advanced collection action, such as pursuing legal avenues. Pro-actively monitors high-risk businesses for collection strategies.

§Oversees team member hiring selection, training and onboarding, and performance management as part of delegating tasks to the appropriately skilled worker.

§Effectively collaborated to share ideas and implement a collection strategy with staff members with varying opinions.

§Directed attention to untouched delinquent accounts and sought out court judgments after researching and acquiring debtor information using available resources. Worked with collection agency TACS initiating delinquent real estate tax sales.

§Partnered with the Economic Development Authority to promote local business community tax education.

Financial Analyst 2019 - 2020

Supervised a staff of accounting technicians to manage receivables and complete month and year-end closings and general fund reconciliations. Responsible for work delegation and ensuring accuracy for all ledger and account activities. Collaborated with the Commissioner of Revenue to ensure real estate and personal property tax adjustments were credited accurately. Transferred daily collected state funds for posting to the appropriate ledger and reconciled for balance each month.

§Facilitated file management for the Virginia state funds collection database and reported monthly and yearly status.

§Compiled budget analysis and cash flow data for use in establishing into a plan resulting in it being used to invest $2M of county funds.

§Utilized the SunTrust and Towne bank systems, such as Lockbox, Deposit Wizard, Treasury, to research essential account information.

§Perform liaison duties between the Department of Taxation during annual audits, the Treasurer’s office, and process FOIA requests accordingly.

§Conduct business process assessments and implement adjust as new functionality within the PCI software system is deployed.

Accounting Technician

Regularly processed incoming taxpayer payments and receivables arriving in person, by mail, online, or via electronic funds. Completed and updated address changes with the Commissioner of Revenue and Real Estate department on a regular cadence.

§Selected by the supervisor to train new hire employees in duties associated with the front window and served as a backup resource when needed.

§Effectively and timely processed refunds that were two months behind schedule when asked to step in for assistance.

§Performed daily cash balancing, preparations for deposits, transferred funds upon request and processed estimated income files serving as a backup resource.

§Responsible for posting unallocated cash (UAC) to accounts as applied or refunded and validated that the runs were balanced.

Education Certifications Professional Development

Bachelor of Science Accounting Liberty University Expected graduation August 2021

Coursework includes: Accounting, Computer Information Systems, and Management

Associate of Arts Accounting Tidewater Community College

Coursework includes: Accounting and Bookkeeping Software; Sage and QuickBooks

Certified Accounting Specialist Tidewater Community College

Certified Master Governmental Deputy Treasurer University of Virginia, Weldon Cooper Center

Course Completions and Certifications Treasurers Association of Virginia Roles & Responsibilities, Customer Service, Banking and Cash Management, Internal Controls

Notary Public for the Commonwealth- commission expires August 31, 2023

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