Michael P. Larouche

Agawam, Massachusetts, *****

413-***-**** (Cell)

adhw49@r.postjobfree.com

Aerospace Program and Sales Manager

Expert at managing Customer relationships through partnering opportunities. Proficient in directing and executing business goals and objectives for profitable and sustainable growth. Flexible self-starter with a career highlighted by recognized Internal and external Account Management..

Expertise In:

Business Development Aerospace Components Customer Relations Account Management Service Focused Performance Metrics Continuous Improvement Government/Military Aerospace Programs Commercial Aerospace Programs Professional Experience

WGI Inc. MRO, Southwick, MA 7/2019 – 8/2020

Sales Director, USA

Managed and promoted strong customer relationships with Commercial and Military Aerospace Customers in order to achieve exceed yearly $ 9M sales plan.

• Work with New and existing customers to define technical requirements, address technical concerns and provide project status.

• In my primary year I added five customers to client base in which instantaneously increasing sales by 14%.

• Interacting with existing and prospective customers, coordinating and conducting client meetings/conferences, tracking sales leads.

• Managed bi-weekly quote /proposal meetings by interfacing across multiple departments; sales, operations, engineering, quality and purchasing to reassure large scale proposals are delivered on time.

• Provided annual Sales forecasts for company planning.

• Proactively identifying customer issues, providing resolution within the organization, and elevating situations to senior management as required for resolution.

Turbine Controls MRO – Bloomfield, CT 2018 – 2019

Regional Sales Manager, USA

Managed and cultivate customer relationships as customer point of contact in Commercial Domestic Aerospace arena to achieve and exceed yearly $16M sales plan.

• Work with high profile customers such as Pratt Whitney to define and document requirements, address technical concerns and provide project status. I was key participant in attaining Pratt Whitney GTF Gear Turbo Fan multi-million dollar engine MRO component repair program.

• Interacting with existing and prospective customers, coordinating and conducting client meetings/conferences, tracking sales leads to attain additional sales.

• Managed bi-weekly quote /proposal meetings by collaborating with multiple internal departments; Sales, Operations, Engineering, Quality and Purchasing to reassure large scale proposals and daily quoting activities schedules are delivered to Customer(s) on-time.

Customer Service Manager

Managed customer relationships and key performance Indicators for quality, communications to establish and continuously building customer relationships.

• Manage the Customer Support Representatives (CSRs) who interface with the customer.

• Provide conflict resolutions and some level of technical understanding of the engine MRO business.

• Proactively identifying customer issues, providing resolution within the organization, and elevating situations to senior management as required for resolution.

• Support the customer pricing catalogues revision and updates as necessary. Michael P. Larouche adhw49@r.postjobfree.com Page 2

PCC/ AAA Aircraft Supply – Enfield, CT 2017 – 2018 Sales Account Manager, Purchase and Sales of Critical Aerospace Components Responsible for Sales business development as well as account management of existing customer base aerospace markets.

• Pursue new leads, qualify prospects and manage all aspects of the sales process for both new and existing Account.

• Work with Account (Pratt Canada) to define and document requirements, address technical concerns and provide project status.

• Interacting with existing and prospective customers, coordinating and conducting client meetings/conferences, tracking sales leads.

• Running weekly Account meetings. Facilitate coordination of quoting activities

• Provided Weekly & Annual Sales forecasts for Account and Sales planning.

• Negotiate with supply chain to maximize profit to make and exceed corporate goals. (20% plus margin) Barnes Aerospace, Windsor Airmotive DIV – EGranby, CT 1 yr Contract 2016-2017 Customer Account Representative Contractor (MRO)

Responsible for Account Management of Domestic and International OEM customers and Airlines. Manage customer and technical related issues, process returns, and support Purchasing functions.

• Export Compliance Representative (DECA) for Windsor AirMotive Division regarding Division Compliance initiatives

• Collaborate with Sales Representatives to acquire customer orders.

• Create and heighten Customer Satisfaction via Teamwork and Continuous Improvements initiatives.

• Work with Engineering, Finance provide New Quotations on time to Commercial Customers.

• Lead in purchasing initiative purchase Rotable components to support Airline urgent engine builds.

• Utilize Syteline 7 to prepare quotations/status reports for customers about costs of overhauling parts. Litron, Inc. - Agawam, MA 2014 – 2016

Sales Account Manager, Aerospace, RF & Microwave Components Responsible for Laser cutting, welding and sealing business development as well as account management of an existing diverse customer base including aerospace/defense, medical, and general industrial markets.

• Pursue leads, qualify prospects and manage all aspects of the sales process for both new and existing customers

• Work with customers to define and document requirements, address technical concerns and provide project status.

• Interacting with existing and prospective customers, coordinating and conducting client meetings/conferences, tracking sales leads.

• Manage bi-weekly sales lead meetings. Facilitate coordination of quoting activities

• Provided Quarterly & Annual Sales forecasts for corporate planning. PA Industries – Bloomfield, CT 2012 –2014

Customer Service, Parts Sales Manager

Manage and developed multiple Domestic and International customer accounts in the OEM Press Air feed Industry. Barnes Aerospace, Windsor Airmotive Div. – Windsor, CT - 2004-2012 Customer Service Manager (MRO)

Maximize business growth by performing as lead on sales and customer related processing, returns, and support of marketing, business development, finance and related operations.

• Directly supervised three-customer service representative training, assigning and directing work.

• Interface across strategic business units and site locations Sales, Engineering, Finance and Management to provide sales proposals to Commercial/Military Primes and Operators.

• Drive performance improvement initiatives through development of customer performance metrics OTD On time delivery, Communications, Quality and price.

• Team Lead for MRO Sales to develop and test modules to successfully induct ERP Syteline7. Michael P. Larouche adhw49@r.postjobfree.com Page 3

AIRLIANCE MATERIALS, LLC – Chicago, Illinois 1999-2004 Senior Product Line Representative, Commercial Aerospace Engine Parts Provided in-depth pre-and post-sale/purchasing and repair support of PW4000, JT9D, and JT8D Commercial Jet Aerospace Engine material. Managed PW4000 Engine teardowns and determined what parts sent out to Repair Shops. Researched industry market trends and product for use as sales and purchasing leads. United Technologies Corporation (Hamilton Standard MRO Div.) 1987-1999 Sales Representative (1997 – 1999)

Successfully sold and marketed commercial high tech aircraft parts through a network of parts dealers. I presented option to customers to purchase OEM or aftermarket parts.

Management Development Program, Hamilton Standard Div. (1995–1997) Effectively completed a two-year management development program with assignments consisting of four job positions. Customer Service Supervisor, Hamilton Standard MRO Div. (1989 – 1995) Responsible for the supervision of the four in-house sales support team members. Shop Technician Hamilton Standard Div. (1987 – 1989) I Assembled OEM Military, Commercial and Regional Aircraft Engine Components, such as Jet Fuel controls, GC49 Gearboxes. Education

AMERCIAN INTERNATIONAL COLLEGE – Springfield, Massachusetts Bachelor, Business Administration Alpha Sigma Lamda HOLYOKE COMMUNITY COLLEGE – Holyoke, Massachusetts Associate of Science, Computer Information Systems Skills, Awards and additional Education

• MS Office: Excel, Power point, Word

• Boston University Project Management semi nar

• Barnes Aerospace Senior Management Award Customer Service.

• Barnes Aerospace Supervisor Training.

• DECA Division Export Compliance Admin Windsor, CT MRO

• Certified as an ISO 9000 internal Auditor.

• UTC Sales Negotiations Seminar, Karrass.

• UTC Group Senior Management Award United Way Campaign.

• UTC Group Sr. Management award, Regional Propeller Team.

• UTC Presidential Award, for outstanding Customer Support.

• Various formal technical Engine training seminar and classes Pratt Whitney, CFMI/ GE.

• Export Compliance Training Institute, US Export, Export Control and Seminar Defense Trade Controls

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