Desktop Support Network Engineer

Stacey Stewart

adhw2z@r.postjobfree.com

***** **** ***** **. #***

Houston, Tx 77064

Mobile 832-***-****

Skills Summary

A+ and Dell DCSE Certified

Self-starter and effective troubleshooter

Can work solo or with a team

Ability to learn new skills as needed and progress with company

Experience

Boxer Property Management (Generalist)

10/31/11 – 3/17/20

Wireless Network Engineer – Planned WI-FI heatmaps for single areas and entire buildings, purchased, configured and scheduled local and remote installations of Motorola/Zebra/Extreme Networks and Ubiquity WIFI systems and wireless bridges in corporate and out of state offices as well as Boxer Workstyle spaces. Managed equipment at remote sites and Wi-Fi user accounts on central radius server. Troubleshooted connectivity issues with Property Management and some Tenants. Created training documentation for remote management of users accounts and firmware upgrades.

Jr. Network Engineer - Configured and installed remote office equipment for connectivity back to the corporate headquarters. Order internet and phone services for remote office startups.

Assisted the Director of IT and IT Supervisors with managing tasks of helpdesk employees local and remote (Dallas and India).

Assisted the Software Development department with creation and maintenance of several relational IT Inventory Management databases and Quality Assurance of the functions of other internal databases for other departments known as “Entities”.

Assisted Building Engineers with installing equipment needing access to the Internet or remote access via VPN such as EMS/HVAC Systems, Fire Panels, Lobby Displays, VOIP Phones/lines, and installation of IoT devices such as thermostats, video streaming devices, lighting, audio streaming, etc.

Desktop Support – Prepared WDS/MDT images for desktop, laptop and tablet computers and servers for use by helpdesk supervisor and personnel. Assisted users in person and over the phone with various issues related to their PCs and/or company issued mobile devices Tablet, Cell Phones, hotspots, etc.

Field Tech – Serviced previously installed WIFI equipment, Installed UPS power supplies, routers and switches in corporate, local and remote offices. Reported mileage to accounting for repayment.

Managed local (corporate, and Houston area) and remote network cabling and equipment installations with cabling installers.

Handled the installation, management and configuration of Audio/Video, WIFI and other IT related equipment in the President and CEOs houses.

Unisys/Pinnacle (Field Computer Repair)

08/10/11 – 05/13/11

Dell Field Service Technician – Replace Dell Warranted Desktop and Laptop parts for its customers located all over the Houston and surrounding areas.

MMI Products/Robert Half (Help Desk)

6/10/ – 08/10

Help Desk /Migration – Contact and assist remote users in solving configuration issues with migrating their data over to new replacement Dell computers.

BP/IBM/CDI (Desktop Support)

12/19/09 – 3/27/10

Desktop Support – Supported multi-tier users over the phone and on site, password resets, email issues, Assisted in service desk ticket management with Remedy, Virus and Spyware Removal, PC Refresh/Migration.

Chevron/ Compucom (Migration)

10/08 - 12/08

Migrate user data from Gil2 Environment (WinXP/Office 2003) to Gil3 Environment (WinVista/Office 2007) Setup Equipment at user’s desk and demonstrate windows Vista’s capabilities.

Coutinho Ferrostaal / ProSource (Desktop Support)

04/07 - 07/08

Onsite PC technician – PC Refresh/Migration, replaced hard drives, motherboards, power supplies, etc. in Dell, HP and Sony Vaio laptops and desktops.

Desktop Support – Provided support over the phone for users in remote offices. Reset passwords with active directory.

Inventory – Maintained inventory for printer toner. Setup/maintained the IT asset management software.

Network Administration assistant – Installed software and prepared servers for installation. Assisted in managing the Trend Micro virus and Spyware protection software. Assisted in setting up and installing routers, switches and network printers throughout the office.

Logix Communications (Help Desk)

05/05 - 04/07

Help Desk – Phone support for end users with a variety of hardware/software issues. Installed and setup printers and fax machines both locally and remotely. Reset passwords, Add and Remove users and computers with Active Directory. Logged user problems in ticketing system.

PC Technician – Installed, rebuilt and maintained computers for local and remote users.

Education

CompTIA A+ Self Certified 2003

Northbrook High School – Houston, TX. Diploma/Technology Aide for Network Administrator

Lonestar CyFair – Houston, Tx – Classes for Spanish Language and Cisco

Computer Technician for Northbrook HS

References

Jamal Balametov – IT Director, Boxer Property, Houston, Tx – 713-***-****

Bill Daugherty – Director of Software Development, Boxer Property/Stemmons Enterprises

Frank Nguyen – Former IT Manager/Supervisor – Boxer Property Dallas, TX –

Miguel Yanguas – IT HelpDesk Tech – 281-***-****

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