Customer Support, Program Manager, Supply Chain

CLAUDIA R. SALAZAR

1-281-***-**** San Diego, CA ************@*****.***

T E C H N I C A L

C O M P E T E N C I E S

• MRP SAP

• NetSuite

• Microsoft Office

(Word, Outlook, Project, Power

Point, and Excel)

• Visio

• Lean Sigma

E D U C A T I O N

UNIVERSITY OF PHOENIX

M.Sc. Business Administration

UNIVERSITY ANHEMBI MORUMBI

(BRAZIL)

B.Sc. Business Administration

C E R T I F I C A T I O N S

Impact Coaching Solutions- Certified

International Coach

L A N G U A G E S

English – Fluent

Portuguese – Fluent

Spanish – Fluent

Italian – Intermediate

S U M M A R Y

A vast multifaceted professional skillful in program management, investigation, implementation, as well as project analysis with 22 years of experience in Supply Chain, combining profound analytical and technical approach to problem-solving where she fostered company’s growth and achieved organizational goals. Exemplary leader who motivates her team and boost team spirit towards achieving a set goal and enhance company’s quality initiatives.

P R O F E S S I O N A L E X P E R I E N C E

Nortek Security & Controls Sept.2013– June.2020

Supply Chain New Product Introduction Program Manager

• Managed and executed New Products’ supply chain strategies as well as tactical plans that fostered the company’s annual $100M revenue business unit Security and Access Systems.

• Ensured New Products’ transition to production release with low cost, quality, and capacity parameters.

• Spearheaded cross-functional teams internally, as well as external partners on executing production ramp and product transitions (i.e. material availability, factory capacity readiness, product cycle transition plans)

• Managed manufacturing deliverables with company’s factory, contract manufacturers, and suppliers to ensure pre-production Builds, First Articles, and Mass Production Readiness check points.

• Communicated Risks, Cost, and established contingent plans mitigation to minimize critical impacts on New Products’ deployment schedule.

• Negotiated supplier’s cost and contract agreement’s operational clauses to ensure contract manufacturers’ processes and capabilities.

• Led continuous process improvement projects to enhance the effectiveness of the processes used to introduce new products

Hewlett-Packard, Houston, TX Aug.1997 –Apr.2012

Supply Chain New Products Program Manager- Aug.2010–Apr.2012

• Conducted critical tasks for New Products’ Operations prior to the 18 weeks launch date: from negotiating material readiness to pilot tests along with cross- functional areas of Procurement, Marketing, Design Engineer, and Manufacturing in support of the annual Enterprise Servers Business Unit’s worth

$12B revenue;

• Ensured minimum to zero process disruption of manufacturing requirements of the transition of the company’s low-end Servers to the new facility located in Juarez, Mexico.

• Streamlined the Country of Origin regulatory classification process in compliance with US Global Trade regulations impacting multi-million-dollar deals with foreign Countries.

Latin America Nov.2006–Jul.2010

Supply Chain-Product Data Management Coordinator

• Supervised a staff of 9 employees located in Guadalajara, Mexico.

• Ensured training, retained optimum overhead within budget. Implemented Lean Sigma concepts and tools, established quarterly operational performance reviews to monitor deficiencies in processes, procedures, and quality output.

• Managed business-IT projects that impacted Strategic Planning and Execution of the Product Data Management area in support of the annual Latin America market share valued at $3.5B revenue.

• Managed and improved overall data discrepancy in operations achieving 95% data accuracy and minimum disruption of customers’ orders. CLAUDIA R. SALAZAR

1-281-***-**** San Diego, CA ************@*****.*** Latin America Sept.2000–Oct.2006

Supply Chain-Regional Business Planner

• Managed HP’s Partners’ and internal orders’ fulfilment, forecast, planning, and inventory control to final delivery and distribution.

• Prepared and presented financial projections expenditures of the supply chain Inventory, Manufacturing Overhead, and Trade Expenses in the form of dashboard for management to accomplish supply chain costs reductions. Sao Paulo, Brazil Aug.1997–Sep.2000

Senior Business Operations Planner

• Managed the order entry process for the high-performing servers.

• Administered Brazil’s subsidiary multiple customer’s contracts, in completion of the fulfilment and annual shipping processes valued at $60M revenue.

Contact this candidate