Matthew Neville

adhw11@r.postjobfree.com

412-***-****

**** ***** ** **********, **, 15203

CAREER OBJECTIVE

Quality-oriented professional with 7 years of experience and a proven passion for collaboration and technique, focusing on internal and external 100% satisfaction. Seeking for a position to leverage my skills and successfully fill this role at your company.

PROFESSIONAL EXPERIENCE

HRIS Service Associate

American Eagle Outfitters, Pittsburgh, PA / Sep 2017 – Present

• Subject-matter expert in all modules, processes and transactions, as well as common errors and resolutions related to Human Capital Management systems (Fusion, Taleo, Guardian for I-9s and other related systems).

• Serve as the first point of contact for business partners within Corporate, DCs and Stores seeking technical assistance over the phone or email.

• Receive, accurately log and resolve all assigned incidents and issues using the AE ticketing system in a timely manner. Follow established processes and protocol for the control, escalation, tracking and follow-up of reported issues, and escalate technical incidents to the appropriate next level as needed.

• Ensure issues are resolved in a timely manner, including call-backs required to the field, always maintain internal service level standards and deadlines.

• Provide data integrity and consistency between applications through data entry and corrections, as assigned to resolve issues resulting from error handling, validation reports, and data audits.

• Mentor others within the team to become more proficient in both processes and ability to troubleshoot Level 1 questions.

• Work with management to introduce innovative solutions and corrective actions.

• Develop and sustain strong interpersonal relationships with cross functional teams.

• Handle proprietary and or sensitive information with utmost confidentiality and security. Marketing & Public Relations Intern and volunteer, Pittsburgh Vintage Grand Prix Pittsburgh, PA / Apr 2017 – present

• Assisted in the optimization of the Italian car show website.

• Assisted in the media kit research.

• Increased traffic through social media platforms.

• Tracking patterns in follower clicks/activity with Facebook/Google Analytics.

• Posted organic content on social media platforms pertaining to car show on weekly basis.

• Daily maintenance on Cortilepittsburgh.org

• Worked as volunteer on show day

Marketing/Construction Intern, Northeast Trade House Real Estate Pittsburgh, PA / May 2016 – Oct 2016

• Assisted in the photography and marketing of properties for specific demographics.

• Computed material costs and compared various retailers for best rates/prices.

• Supported construction and demolition projects on various properties. Phone Tech Assistant Intern, BNY Mellon

Pittsburgh, PA / May 2013 – May 2014

• Reprogrammed phone lines on 20+ floors in preparation for new software.

• Data entry in excel spreadsheet for all telecommunication lines updated.

• Interpreted floor blueprints and accurately worked to meet tight deadlines. EDUCATION

Duquesne University

Pittsburgh, PA

B.S. Public Relations and Marketing (May 2016)

Cumulative GPA 3.4 Major Specific GPA 3.8

Member of Public Relations Society of America July 2017 to present

ADDITIONAL SKILLS

HRIS Systems - (Oracle Fusion HCM

Cloud, Taleo, Guardian i9)

Excel, Word and

Powerpoint

Wordpress and

Blogspot

Familiar with Adobe Photoshop,

Illistrator and Dreamweaver

HOBBIES

• Avid skier

• Cycling / building bicycles

• Cooking

• Photography

• Playing cello

REFERENCES

References available upon request

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