Manager Project

Summary

Hands on expertise in Project & Program Management, Client Relationship Management and Operations Management.

Substantial direct experience in IT support, systems and security administration including security management, deployment, and auditing of security policies, procedures and systems.

Expansive hands-on experience with various Systems and Network administration arenas including OS administration, TCP/IP networking, network router security and maintenance, server support, and much more.

Continuously engaged as a Project Manager, Program Manager and/or Scrum Master for the past 20 years utilizing Waterfall, AGILE, SAFe, SDLC, RUP and other methodologies as applicable based on the deliverable, client culture and needs.

Projects and Programs have ranged in size and complexity over my tenure from small 80 hour single managed resource projects to massively complex projects teams with staffing as large as 193 resources across 7 different companies and over 4 years of effort from inception to production delivery.

Direct full life cycle management of up to 37 clients and 17 add-on projects simultaneously with a portfolio of clients and projects ranging covering a span of as many as 112 active Statements of Work / individual platforms and projects simultaneously.

Hands on familiarity up to full administrator level understanding of such key industry tools as JIRA, JAMA, Confluence, NetSuite, Confluence, Primavera, Sharepoint, Salesforce, ServiceNow, ConnectWise, Remedy, ClearQuest, HEAT, Microsoft Office Suite, and others.

Skills

Customer Relationship Management, Process Development & Improvement, Productivity & Performance Improvement, Program Management, Project Management, Portfolio Management, Change Management, Organization & Communication, Budget Management, Requirements Analysis, Technology Analysis, Strategic Planning, Reporting & Analysis, Solutions Architecture, Team Development & Leadership

Professional Experience

Red Oak Technologies for Flatirons Solutions

Senior Project Manager

January 2020 - Present

Relationship based Project Manager on several clients ranging from commercial to fleet services to manufacturing to military in the aviation and aerospace industry.

Scrum Master on all development projects associated with assigned clients as well as internal developmental engagements on demand.

Engaged with teams spanning the globe including developers, testers, and other personnel in the European, Middle Eastern, Asian, and Indian subcontinental theaters.

Total management of project including SOW review, financial backing planning and acquisition, EAC monitoring and reporting, resource management, and personnel reviews based on project engagements.

Auditing company methodologies and programs as an additional assignment looking at repeatability of tasks, efficiency of tools and systems and assisting in developing standards to ensure maintenance of ISO 27001 certifications

Jeppesen (Boeing)

Program / Project Manager (PM Level IV); Scrum Master

March 2015 – July 2019

Program Management of Jeppesen’s Financial Division Operations project portfolio, including the $73 million global payment processing and transaction projects in compliance with PCI, US and global banking laws, guidelines and standards.

Engaged in several projects and programs simultaneously with tremendous implications in product efficiency and international growth opportunities as well as for the overall security compliance for the company

Key responsibilities in these methodology based roles include the development of both program and project plans, key milestones within program increments and sprints where applicable, direction of all project deliverables through each phase, and acting as primary project or program leadership representative to all internal and external clients

Utilization of program and project methodologies, systems, tools and quality standards in developing program and project plans and milestones that meet identified requirements include: AGILE, SAFe (Scaled Agile), PMBP, RUP, CMMI, and ISO

AlphaPixel

Senior Director of Operational Services

January 2015 - Present

Engage and oversee the outreach, engagement and management of clients for the Intellectual Property and Legal Forensic services provided by AlphaPixel

As part of that outreach and management I ensure all potential and current clients are kept up to date on the service offerings of AlphaPixel including: Intellectual Property Litigation Support, Trade Secrets Investigation, Copyright Infringement, Vehicle/Black Box Telemetry Analysis, Image And Video Analysis Forensics, Source Code Expertise & Reverse Engineering, Software Patent Analysis, Forensic 3D Scene Reconstruction, and Movement/Time Mapping And Animation.

Apex Systems for Western Union

Delivery Manager - Development & PPED (Post-Production Defects & Enhancements)

January 2015 - March 2015

Focused on the daily management of the entire project life cycle from project definition through implementation as well as establishment of an effective communication plan with project team and key stakeholders

Critical utilization of SDLC, RUP and Agile Project methodologies simultaneous rather than rely exclusively on only one method was a major component to the role because of unique cross-department requirements

Particular focused on Salesforce.com/Cloud projects, system Integration projects, and business analysis

Other managerial activities and duties in this particular Delivery Manager role included: Management of global development, QA and UAT teams spanning primarily Europe, Latin America, and India and other daily duties

Datavail Corporation (formerly Extraquest and Stratavia)

Senior Client Delivery Manager

January 2006 - January 2015

As one two Senior level Service Delivery Managers within the Global Service Delivery division, this engagement is a truly diversified client delivery management program which requires active engagement focused on relationship management and project management as the two key components on a day-to-day basis to the client base within a Remote Managed Services company

Acting as both the client champion internally and the liaison to the client externally facilitation of multiple roles at the project, business control and management level of contracts was a daily expectation

Additional operational and relationship management components included: Project and Program Management (internal and external); Crisis and Escalation Management as well as Disaster Management; Contract Initiation, Review, and Negotiations; Accounts Receivable ownership for billing and Invoicing senior support; Status Reporting and Mitigation planning; and others

Invivio Corporation

Director of Services and Operations

February 2005 - December 2005

Engaged as a Director of Services and Operations this role was with a small yet highly productive IT solutions development firm

Responsibilities included personnel contract management, Statement of Work administration, management of local and remote personnel and projects (including account reviews), project plan development, monthly budgeting of time and resources, review of technical assessment for development needs, functional requirements formulation, creative team design processing, and risk assessment

Responsibility for review and analysis of governmental regulations and requirements pertaining to the industries in which clients were required to operate under, and how they impact proposed projects fell to this role

Further responsibilities included being actively engaged in helping the firm sign new clients and boosting revenue. This broad spectrum functionality was specifically focused on HDTV / cable television, digital / VOIP telephony and broadband industry clients

Indigio

Senior Project Manager

September 2004 - February 2005

Engaged as the Senior Project Manager responsibility focused both overarching project leadership as well as hands-on management from key project's definition stage through to final delivery

Primary focal project was on the specific Denver Post “YourHub” community based social web site

Focused project leadership from initial scoping through to final delivery. Project scope including the complete redesign after The Denver Post’s acquisition of the site, development and then deployment into a live status

IBM Global Services

Project Manager

December 1999 - September 2004

Served as an Account Project Manager the hybrid role consisted of being the Project Manager, Business Analyst and IT Security Specialist for up to 28 global clients which the technical team engaged and maintained

Critical responsibility for review and analysis of governmental regulations and requirements pertaining to the industries in which our clients are required to operate under and how they impact proposed projects as well as assess potential security risks and propose solutions during the duration of the project under risk assessment guidelines

Additionally, responsible for the team's technical assessment of feasibility, requirements, technical alternatives to the request, and cost analysis as well as engaging project budgetary and resource/time management this assignment managed the clients on a day to day basis for all functional requests and information processing

Human Resource management of the team’s performance reviews, new hire interviewing, and other direct staff management functions

Certified in IT Security and Security Auditing during my tenure as requested based on my previous IT experiences

Education

Bachelor’s Degree, University of Colorado

Master’s Degree, University of Colorado

Project Management Certification, IBM University

Subject Matter Expert Certification: IT Security & IT Security Auditing, IBM University

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