Digital Marketing Engineer

Jorge D. Diaz Kropman

Pembroke Pines, Florida – 954-***-**** – adhvum@r.postjobfree.com

SUMMARY

● 17+ years of IT Healthcare experience, Ambulatory and Community Connect implementations

● Strong Technology background experience.

● Regulatory programs experience for more than 10 years (since inception of PQRS)

● Technological savvy (BS and MS in technology fields) with many years of experience in healthcare

● Dedicated, hardworking, and passionate professional with a strong work ethic

● Excellent project management, mentoring, and communication skills EPIC CERTIFICATIONS

● EpicCare® Ambulatory Certification

● EpicCare Ambulatory Order

Transmittal Certification

● EpicCare® Link Certification

● Tapestry CRM Readiness Certification

● MyChart Certification (Proficiency)

● Healthy Planet (Proficiency),

● Care Everywhere Certification

(Proficiency)

● Bones Certification (Proficiency)

● Phoenix Transplant Certification

(Proficiency)

● Bridges Interface Certification

(Proficiency)

● Charge Router Certification

(Proficiency)

EPIC EXPERIENCE

● 2 Epic Ambulatory implementations from early phases of the projects (MHS & UCLA) and

● Community Connect program development

● Regulatory programs, PQRI, MIPS, Quality Metrics

● Implementation of several interfaces with Lab systems, Fax, Imm. Registries, etc.

● Lead implementations of non-standard areas using Epic tools (Emp. & Global Health)

● Lead and managed EpicCare® Ambulatory teams for 9 years

● Lead Cardiology Medical Informatics last year (Cerner-based organization) EDUCATION & CERTIFICATIONS

● M.S. Management Information Systems (FIU - 2006)

● B.S. Computer Information Systems & Network Infrastructure (Capella University - 2004)

● B.S. Electronic Engineer (Universidad Tecnológica Nacional, Argentina - 2001)

● Six Sigma Yellow belt (2015)

● Foundation ITIL v2 certified (2017)

● Microsoft, Cisco, CompTIA, and CIW technical certifications in 2003 ( MCSA-Windows 2000, CCNA, CompTIA IT Project+, CompTIA Network+, Master Certified Internet Webmaster Designer,CIW Security Professional, Microsoft Certified System Engineer in WinNT 4.0 - MCSE) EXPERIENCE

Sunshine Digital Marketing – Miramar, FL

Owner & Marketing Specialist (Mar-2020 – Present)

Started a new business from inception

Grew to more than 15 clients in less than 6 months Baptist Health South Florida – Kendall, FL

Senior Consultant Medical Informatics Ambulatory Practices (Mar-2019 – Jan-2020)

Optimize ambulatory workflows (Cardiology and Diagnostic center)

Recommend efficiency improvements for Interfaces and System Integration

Communication workflows and Call Center integration

Research reporting and database integration

Implemented initial phase of Project Management Process & Project Portfolio Memorial Healthcare System – Miramar, FL

Manager Ambulatory & Phoenix Teams (Nov-2014 – Nov-2018)

Led implementation of Community Connect pilot and program development, helping small practices comply with regulatory programs.

Led and mentored Ambulatory & Phoenix team in several projects and ambulatory implementations

Implemented Heart and Kidney programs from startup. 2 programs converting from Otter and 2 programs from inception

All phases of the program, including pre and post transplant workflow customization, reporting and UNOS integration

Led regulatory programs reporting (shared responsibility with Director of Quality and Safety)

Co-led starting up of Population Health project and deploying through our Primary Care departments

Led implementation of Global Health (Epic’s CRM, presented at XGM-2017)

Led implementation of Employee Health (presented at XGM-2018)

Led implementation of Adult Cardiology (20+ providers transitioned from private practices to MHS)

Developed EAP’s OPC plan and build reports

Planned and implemented optimization processes and completed optimization build for 32 specialties, 262 providers in 147 departments

Led Ambulatory Team process improvement efforts to update IT workflows for ITIL (ServiceNow implementation)

Developed Super-User program (currently being implemented)

Led the implementation of the Community Connect program (foundation, pre-deployment, pilot) Memorial Healthcare System – Miramar, FL

ICD-10 Lead Consultant (Oct-2013 – Oct-2014)

ICD-10 Lead System Analyst

Performed ICD-10 remediation build, workflow analysis, impact mitigation strategies, and testing

Conducted education sessions and provided support to System Analysts from several Epic applications

Completed successful and uneventful Clinical Go-Live in ICD-10 University of California Los Angeles – Los Angeles, CA EpicCare® Ambulatory Lead Analyst/Consultant - Pediatric track (Jan-2012 – Sep- 2013)

Lead Analyst for EpicCare® Ambulatory - Pediatric Track deployment

EpicCare® Ambulatory build and implementations for multiple specialty clinics

(workflows/content)

Assisted with EpicCare® Link, SureScripts, GE Muse, LabCorp, and Quest interfaces build and orders/results mapping

Assisted in the conversion of custom DB for transplant and the implementation of 3 transplant programs (Liver, Heart, and Kidney)

Memorial Healthcare System – Miramar, FL

EpicCare® Ambulatory Team Supervisor (Mar-2010 – Jan-2012)

Joined EpicCare® Ambulatory team as Clinical Supervisor

Led & mentored Ambulatory team that designed, built, and deployed rollouts of the ambulatory track at MHS (Clinics included Primary Care Adults, Pediatrics, OB-GYN, Anticoagulation, and Infectious Disease, Hematology/Oncology, Pulmonology, Endocrinology, Thoracic Surgery, Cardiac Surgery, Breast Cancer, and Outpatient Behavioral Health)

Built clinical content for EpicCare® Ambulatory (History section, Doc Flowsheets, Review Flowsheets, Synopsis, SmartForms, Print Groups and Reports, SmartLinks, SmartPhrases, SmartTexts, SmartLists, Preference Lists, Navigators, Security Classes, Profiles, Roles, and Procedures, among others)

LabCorp interface implementation (up to final stages of scenario testing/planning volume testing)

Built and configured initial MyChart server, including content linking to ExitCare® clinical reference

Implemented and certified SureScripts interface

Led EAP (procedures) initial mapping efforts for radiology and laboratory, including internal LIS, Quest, and LabCorp, and the turn-on of the CDR feed

Go-Live command center experience, support, and post-go-live support coordination

Voice recognition configuration, training, and deployment (Dragon Naturally Speaking) Cardiovascular Consultants of South Florida – Miramar, FL Team Lead & Systems Administrator (Sep 2002 – Feb 2010)

Administered Systems (14 servers, VPN’s, and network circuits for 7 branch offices)

Implemented multiple functionality with GE Centricity Modules (Orders, lab interfaces, incoming faxes, document scanning, EKG interface with Midmark, etc.)

Led implementation of PQRI (quality metrics prior to PQRS, MU, and MACRA)

Supported multiple offices with different EHR’s in the community (NextGen, eCW, Greenway, eMD, Aprima, etc.)

Transitioned Practice Management System including the scheduling and billing modules (from Medical Manager to Athenahealth)

Implemented and supported fax server (ZetaFax) including integration with GE Centricity and document management system

Migrated entire company phone system to Avaya VoIP saving the company over $400,000/year in communications.

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