Manager Office

Connor Myers

P: 214-***-**** E: *************@*****.*** LI: linkedin.com/in/connormyers10/

SKILLS & EXPERTISE

Windows OS • Microsoft Software Suite • VMWare• • Windows Server 2012-2016 • Active Directory • Network Appliances • PC Hardware • Office 365 • Remote Desktop Tools • Mac OS • G Suite • A/V Equipment • TCP/IP • ZenDesk

E X P E R I E N C E

Wombo Sports Rowlett, TX

Technical Support Manager 2020 – 2020

Researched and implemented hardware and software solutions for live video broadcasting.

Diagnosed and resolved end user network connectivity issues

Developed and maintained knowledge base and FAQ articles for end user self-serve.

Diagnosed and resolved hardware and software issues on end user laptops, desktop, and mobile devices.

New user training, account creation, account deletion and managing end user permissions via Active Directory

G-Suite administration.

Replaced old or broken hardware with new components and preformed preventative maintenance to ensure functionality

Freelance IT Rowlett, TX

Custom PC Solutions Home / Small Office Computer Services & Networking 2015 – 2020

Designed and built custom computers based on client needs

Installation and upgrades of software packages such as O365, Windows OS

Removed various forms of malware and ransomware.

Replaced old or damaged hardware with new components.

In home networking solutions, installation, configuration

Preventative maintenance and system tune up.

Quakecon IT Volunteer Rowlett, TX

IT Volunteer 2014 – 2016

Assisted in the installation and testing of networking hardware

Worked with various other teams within Quakecon to deploy and test workstation networking components

Used professional customer service and PC knowledge to facilitate general PC repair and networking issues for attendees.

Tested and deployed network cables.

Crimped new cables to replace old or damaged cables.

E D U C A T I O N

Sachse High School Sachse, TX 2012

High School Diploma

CompTia A+ Certification 2019

Contact this candidate