Manager Quality

ANDREW D. COLVIN

**** ********* ******, ***. **, Riverdale, New York 10463 516-***-**** *********@*****.*********:*********@*****.***

mailto:*********@*****.***

YOUR SOURCE FOR QUALITY

SUMMARY

Professional with diverse customer service experience across multiple fields. Areas of expertise include:

●Customer Relations

●Office administration

●MS word, MS Excel, MS Outlook

PROFESSIONAL EXPERIENCE

EMPIRE CITY CASINO – Yonkers, New York 2016-present

Promotions Booth Representative

enrolled new members into empire club

issued gaming vouchers to club members

gave out promotional items to members

gave members verbal directions around gaming floor

checked members into VIP lounge

assisted members with account inquiries

filed reports for account merges and point adjustments for members

E.T.I. JEWELRY SERVICES, INC. Horsham, Pennsylvania 2015-present

Jewelry Inspector, Kohl’s

●Inspected gold and diamond rings, bracelets, earrings, pendants, and earrings for matching, diamond clarity, crooked stones, metal defects, rhodium, and ring sizes to ensure product quality and consistency.

●Checked silver and black diamond rings, bracelets, pendants, and earrings for matching, crooked stones, loose stones, metal defects, rhodium, and ring sizes to ensure product quality and consistency

●Examined IGI and other certified diamond rings and studs for certificate accuracy, clarity, matching, metal defects, and rhodium to ensure product quality and consistency

TIFFANY & CO. Pelham, New York 2014

Quality Assurance Inspector, Fine Jewelry

●Examined gold platinum and diamond rings, bracelets, earrings and pendants for porosity, loose stones, crooked stones, and metal defects to ensure product quality and consistency.

●Inspected gold and platinum pre-polished and non pre-polished castings for metal defects to ensure quality of finished pieces

Special projects included:

●Cost of Poor Quality – tasked with entering quality assurance data onto excel spreadsheet to determine cost and time of repair for rejected pieces in order to increase efficiency of in house jewelers, setters, and polishers

●Photographed defects on finished pieces to aid jewelers, setters, and polishers with repairs

ANDREW D. COLVIN page 2

MACY’S EAST – New York, New York 2009 - 2014

Jewelry Inspector, Quality Control

●Inspected over 20,000 GIA, IGI and other certified and non certified rings, bracelets, necklaces, earrings, and diamond studs for certificate accuracy, clarity, color, rhodium, matching, porosity, and to detect treatments to ensure product quality

●Examined over 15,000 ruby, emerald, and sapphire bracelets, rings, necklaces, earrings, and pendants for matching, rhodium, porosity and to detect treatments to ensure product quality

●Assisted buyers with sample selection to ensure clarity and quality of jewelry

●Redesigned inspection report template to help streamline consistency of reports from all inspectors

●Entered daily inspection reports on excel spreadsheet and submitted monthly reports to manager

GEMOLOGICAL INSTITUTE OF AMERICA − New York, New York 2008

Preliminary Diamond Grader

●Identified and plotted clarity characteristics of diamonds submitted for certification

●Assigned clarity grades to diamonds

●Checked and notated fluorescence of diamonds

S & I DIAMOND DRILLING, INC. – New York, New York 1999 - 2008

Office Manager

●Managed shipping and receiving for wholesale jewelry firm specializing in diamond sales,

clarity enhancement and laser drilling

●Purchased office equipment and supplies and facilitated collections

●Negotiated with jewelry vendors to buy necklaces, rings, and bracelets

●Arranged contracts with jewelry repair firms

●Transported valuable loose diamonds to and from customers for sales consideration and/or labor

●Laser drilled over 2500 diamonds to remove imperfections, resulting in enhanced clarity

●Cultivated relationships with customers and respond to inquiries about invoices

●Managed company operations in absence of president

AUTO CLUB OF NEW YORK Garden City, New York 1996 - 1999

Membership Services Counselor

●Signed up new memebers

●answered road service calls

●dispatched tow trucks to stranded members

●gave verbal directions

●answered memebership questions

●took and filed service reports for members complaints

EDUCATION

B.S. Management - Long Island University - Greenvale, New York

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