Contact

adhvrq@r.postjobfree.com

www.linkedin.com/in/adam-

smith-5426k (LinkedIn)

Top Skills

Customer Service

Restaurant Management

Training

Adam Smith

Operations Manager at PowerPlay Beverage

Greater St. Louis

Summary

Customer Service professional seeking a management role. Skilled in training staff and establish rapport with clients. Self-motivated with exceptional communcaiton and computer skills.

Experience

PowerPlay Beverage

Operations Manager

March 2019 - Present (1 year 9 months)

Greater St. Louis

Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.

Anticipates and tracks operational and tactical risks and providing strategic solutions.

Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.

Works with sales teams to help set and meet daily and quarterly goals. Plays a significant role in long-term planning, project status reporting, and implementing change control processes.

Works closely with owner on other special planning and departmental projects. Oversees and reports weekly, monthly, quarterly, and annual metrics. Identifies trends and assess opportunities to improve processes and execution.

Union Loafers

Lead Bartender

July 2017 - November 2019 (2 years 5 months)

Greater St. Louis Area

Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.

Maintained complete knowledge of restaurant menu, including daily specials. Page 1 of 4

Consistently provided professional, friendly and engaging service. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Supervised, trained and developed team members in accordance with company policies and procedures.

Reeds American Table

Bar Manager

July 2015 - July 2017 (2 years 1 month)

Greater St. Louis Area

Managed bar inventory, restocked supplies and placed orders. Helped build award winning beverage program alongside beverage director, certified cicerone & certified sommeliers; Wine Enthusiast Top 100 Wine Restaurants 2015 & 2016)

Collaborated on hiring and termination decisions with management. Consistently provided professional, friendly and engaging service. Bengelina Hospitality Group

Floor Manager

August 2014 - May 2015 (10 months)

Greater St. Louis Area

Worked with the management team to implement the proper division of responsibilities.

Responded to customer questions and requests in a prompt and efficient manner.

Recommended food and beverage items to customers based on their needs and preferences.

Completed all point of sale opening and closing procedures, including counting the contents of the cash

register.

Prepared and maintained inventory records.

Don Pisto's Restaurant Group

Restaurant Manager

April 2011 - May 2014 (3 years 2 months)

San Francisco Bay Area

Combined operations of pop-up restaurant and bar to create one fluid dining experiences for the guest,

while still keeping separate revenue.

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Increased restaurant revenue in one year 50% by providing consistent food quality, hours, and service.

Led and directed team members on effective methods, operations and procedures.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires

and terminations.

Reduced labor costs by 10 percent while maintaining excellent service and profit levels.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

PreXion

Senior Field Technician

March 2008 - April 2011 (3 years 2 months)

San Francisco Bay Area

Visited customer locations to determine needs, set up contracts and provide training.

Identify and resolve problems in a timely manner by gathering and analyzing information skillfully to develop alternative solutions. Managed PCs, servers, routers, software, hardware, and cabling infrastructure. Manage difficult customer situations by promptly responding to their needs as well as soliciting customer feedback to improve service. Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.

Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. TeraRecon, Inc.

Customer Service Specialist

August 2003 - March 2008 (4 years 8 months)

San Francisco Bay Area

Communicated successfully with customers and staff via phone, fax, email and in-person.

Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments. Page 3 of 4

Scheduled and arranged international and domestic travel itineraries for field service teams.

Gathered and analyzed data for sales department.

Produced business documents, such as customer invoices, travel and production schedules, logistics information and sales forecasts. Prepared expense reports.

Education

University of Central Missouri

Business Administration and Management, General · (1999 - 2003) Launch Code

Computer Programming · (2017 - 2017)

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