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Manager Customer

Location:
Exton, PA
Posted:
November 16, 2020

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Resume:

Anirudh Vishnubhotla

Summary:

• Results driven professional with experience in software product management, business analysis, systems integration, product implementation and client engagement & delivery.

• Successfully managed and delivered product requirements for concept-to-launch front end SAAS based applications and provide and facilitate all product development and QA activities.

• Experience in defining business requirements, product specifications, translating BRD’s into product backlog and technical requirements, writing use cases, prioritizing them based on business & customer impact and provide documentation for product development or implementing changes to existing systems.

• Lead product implementation and delivery activities for both US and global customers and serve as primary contact for them, and frequently engage with clients for any product support or other issues.

• Diligently liaised with product owners, technical leads, PMO and other business stakeholders across the team on regular basis during product development and implementation activities.

• Organized and conducted product or solution related presentations to clients and internal team members. Area of Expertise:

Certifications:

• Certified Scrum Master (CSM) – April 2016

• Microsoft Azure (AZ-900) Fundamentals – July 2020

• Artificial intelligence (Introductory course) – Deeplearning.ai

• Marketing Analytics - Darden school of Business. Work Experience:

Manager Data Quality (Product delivery)- LexisNexis Risk Solutions, King of Prussia PA (October 2018 – Present)

• Leading a team of Quality control and implementation consultants by delegating tasks and ensure they are able to perform sufficiently, server as team escalation point for any issues or roadblocks, provide assistance or training on tools, and support them such that they meet project delivery deadlines.

• Worked with Implementation & engagement engineering teams to understand and communicate customer requirements, identify, and resolve client delivery issues, recommend changes and establish corrective action and checks to maintain required data quality.

• As QC team member, diligently performed all Product and delivery level QA/QC activities such as tests client delivery verification, performing root-cause analysis on issues, completes corrective actions and produces accurate reporting to provide quality metrics to ensure data quality standards are met.

• Participate in client sessions as needed to communicate any specific functionality of systems, or to address any client delivery related issues.

• Engage with other teams to improve data accuracy & prevent re-occurrence of issues based on client data requirements and handle client level escalations and respond with appropriate actions items.

• Coaching team members on new software’s to ensure team had right resources/tools to be able to perform their jobs and be successful.

• Provide feedback to team on their performance and encourage ideas to foster improvement and empower ownership.

• Requirements Gathering & Analysis

• Product Implementation & Delivery

• Customer engagement

• Data analytics

• Agile / Scrum Methodologies

• Quality Assurance & Control

• Systems Integration

• Tableau/Power BI

• JIRA & Confluence

Sr. Business Analyst (Product Implementation), LexisNexis Risk Solutions, King of Prussia PA (Apr 2013 – Sep 2018)

• Served in a client facing role responsible to understand client needs and gather business systems & integration requirements and translate them into technical specifications for product development.

• Collaborate with product teams to brainstorm and define new functionality and prioritize them for different sprint releases, based on customer priorities and product roadmap.

• Cleary understand client’s business process into which solutions are deployed, manage integration points with planned solutions and advice best practices to minimize impacts to client’s workflow.

• Act as SME in all aspects of product implementation from leading product delivery, driving end-to end implementation process, engaging as product expert, identify challenges and gaps based on customer behavior, suggest solutions or new ideas to help improve customer usability and experience

• Document and communicate relevant information (team meetings, JAD sessions and other workshops) to clients and internal team members in a timely manner and obtain necessary sign offs.

• Lead client specific demonstrations on new releases, changes in systems and communicate current vs future state of specific functionality using client’s custom business configurations and relay any business impacts to current processes or system behavior.

• Provide support to clients to resolve critical data or functionality related, process workflow issues, identify and provide root-causes analysis of the problem and guide clients throughout the product delivery phase.

• Work with the Clients and PMO groups to gather project requirements or Change Request Documents into product specifications for configuration and custom process modifications.

• Facilitating external customers and internal functional teams as appropriate through development, testing and installation processes such as product enhancements, upgrades, bug fixes, etc.

• Work with Product QA team to design test plans and perform client acceptance testing to verify software releases, new functionality, ETL services, change requests, other deliverables using client’s business rules and configurations to identify and resolve issues.

• Supported Program managers by updating schedules, issue logs, other documents in a timely manner.

• Identify opportunities for process improvements related to implementation and support initiatives. Product Manager, Pro SAAMYA Inc., Edison NJ (Sep 2009 – Mar 2013)

• Primarily responsible for leading all product management activities and product releases for SAAS web solutions and ETL/Desktop based products.

• Successfully coordinated with internal client facing and offshore product development teams from managing requirements to testing software and deliver a certified product.

• Lead product development activities from scoping business requirements to running daily scrum meetings and coordinating with other teams to deliver the final product build.

• Clearly define feature-functions for new product features, or changes to existing functionality and address any potential impacts to process and present to internal teams for approvals and feedback.

• Actively involved in Project plan, design specifications, and requirement analysis in order to provide clear & coordinated interpretations for application development.

• Collaborate with internal client facing teams to document Requirements, functionality Specifications, use cases and others relevant sign off documents as needed for internal product development activities.

• Work with QA to develop test scripts & test plans, performed functionality testing. Facilitated & Participated in User Acceptance Testing (UAT) with Stakeholders and customers.

• Track Deliverables and deliver project status and reports to management and clients on a weekly basis.

• Conduct training sessions for sales and other business users on new product enhancements and updates. Education:

• Master’s in Industrial Engineering, Wayne state university, Detroit, MI, USA, Dec. 2008.

• Bachelor’s in Mechanical Engineering, Anna University, India, June 2007.



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